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ITIL FAQs: Part Two

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Initiating an ITIL implementation can raise more questions than it can immediately answer. Info-Tech has gathered a collection of frequently asked IT Infrastructure Library (ITIL) questions and provided clarification for IT leaders pondering these issues.


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Tags

ITIL, COBIT, MOF, IT infrastructure library, ISO, Microsoft Operations Framework, ITIL certification, CMMI Ma, ISO20000, ISO 20000, BS15000