Help desk software, as basic as incident management software or as complex as IT service management software, is critical to any well run IT department. Help desk software is often based on a common technology platform that provides increasing levels of sophistication in workflow and business process automation. When combined with systems and compliance management tools, enterprises can tremendously improve business process integration. Parature's system offers a number of features that make its system attractive to corporate and software manufacturer users alike.

Parature

The Parature help desk offering incorporates a user portal, incident management, a knowledgebase, user survey, and asset management capabilities in a totally Web-based solution. In addition, Parature offers a number of additional modules for customer service and support, Web communities, and content publishing.