Help desk software, as basic as incident management software or as complex as IT service management software, is critical to any well run IT department. Help desk software is often based on a common technology platform that provides increasing levels of sophistication in workflow and business process automation. When combined with systems and compliance management tools, enterprises can tremendously improve business process integration. Numara's Track-It! is a traditional help desk application, without the complexity of more advanced IT service management suites.

Numara Track-It!

In existence since 1991, Numara Track-It! is a client/server-based help desk application targeted at small enterprises (i.e. 1-500 employees). While not embracing ITIL best practices, Track-It! is a favorite of small businesses throughout the world because of its simplicity and robustness. Track-It! has continuously evolved with additional functionality and features that provide more complex incident management, workflow and system management toolsets.