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Help desk software, at one end of the spectrum referred to as incident management and the other as IT service management software, is critical to any well run IT department. Increasing sophistication of workflow and business process automation, combined with systems and compliance management tools, built upon a common technology platform allows organizations to tremendously improve business integration. EnterpriseWizard's powerful adaptive capabilities allow it to fit most business processes.
Support Wizard
Founded in 1991 as a custom software developer, EnterpriseWizard transitioned to product-focused development in 1995. After five years of development, a common J2EE-based platform was released in the form of its first application, SupportWizard. SupportWizard has been praised by both internal help desk and customer support users because it is highly flexible, and simple to use and implement.
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