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Help desk software, at one end of the spectrum referred to as incident management and the other as IT service management software, is critical to any well run IT department. Increasing sophistication of workflow and business process automation, combined with systems and compliance management tools, built upon a common technology platform allows organizations to tremendously improve business integration. ServiceDesk Plus, as part of the ManageEngine solution, incorporates many of these capabilities.
ManageEngine ServiceDesk Plus
AdventNet, creators of ManageEngine and Zoho, was founded in 1996 to provide OEM software solutions to the telecommunications industry. With the contraction of the telecommunications industry in 2001, AdventNet set out to conquer a new market with a complete toolset for the management of infrastructure and IT services based upon a common technology platform developed for the telecommunications applications.
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