Limited time and resources make it essential to get to the root of IT service availability issues as quickly and effectively as possible. Pareto analysis is a method of root cause analysis that aims to resolve problems at the source rather than fix each symptom as it occurs, thus saving time and money in the long run. Use Pareto analysis to improve the quality of IT service availability and get right to the source of problems.
What is Pareto Analysis?
Pareto's Principle is based on the theory of 20th century economist Vilfredo Pareto and focuses on the vital 20% of issues that cause 80% of a specific problem. For an IT department, Pareto analysis takes a problem and breaks it down into manageable pieces to help pinpoint where resolution efforts should be focused in order to solve the issue in the most efficient manner. Pareto analysis works particularly well for problems related to service, process, and quality.