Develop an Annual Maintenance Program for Critical Applications – Phase 1: Assess the Current Maintenance Landscape


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This blueprint phase, Assess the Current Maintenance Landscape, will help you assess and understand your current maintenance capabilities as well as the degree to which application SLAs are being met. This phase will take you through the following activities:

  • Determine the level of impact business change has on your maintenance activities
  • Determine SLAs that your maintenance teams need to meet
  • Determine the level of impact business strategy has on your maintenance activities
  • Realize your capacity constraints for maintenance through utilization analysis
  • Determine the level of complexity of your application ecosystem
  • Determine the impact that vendors’ application roadmaps have on your maintenance tasks
  • Determine the impact on maintenance for home-grown application updates
  • Determine the competency of your maintenance practice
  • Establish metrics to determine the level of post-implementation success

Use this phase as part of the full blueprint, Develop an Annual Maintenance Program for Critical Applications.

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