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Benchmarking is a commonly used business term, but many managers overuse the concept without fully understanding what it means. Learn how you can benchmark different parts of your organization to improve their operations and demonstrate business value.
What is Benchmarking?
Benchmarking is a process of comparing parts of a company's operations for the purposes of improving them. Companies benchmark customer service operations, IT help desk activities, and similar activities to learn from the best and bring themselves closer to that level of performance.
How this Saves Money
Learn how other companies do the same things you do to achieve their levels of quality, reduced cost, and business value.
The Process of Benchmarking
Benchmarking is more than just taking measurements. Follow the steps below to improve your benchmarking skills:
Select what activities you want to benchmark. Management...