After application procurement, some IT professionals fail to continue monitoring the vendor. To focus on the application itself, without placing a steady eye on the stability of the vendor, is dangerous. Vendors change naturally, through events such as bankruptcy, mergers, acquisitions, and discontinuation of applications, or ongoing service and support, and some form of disruption risk is always present.
Using this note on vendor disruption, learn to:
- Monitor the vendor's business and application health after procurement.
- Regularly update understanding of the vendor's business health.
- Build an action plan for handling disruptions if and when they happen.
Use Info-Tech's research to mitigate the effects of vendor disruption and plan how to respond if it does occur.
