Optimize IT Change Management

Right-size IT change management to protect the live environment.

The Situation

Infrastructure managers and change managers need to re-evaluate their change management processes due to slow change turnaround time, too many unauthorized changes, too many incidents and outages because of poorly managed changes, or difficulty evaluating and prioritizing changes.
IT system owners often resist change management because they see it as slow and bureaucratic.
Infrastructure changes are often seen as different from application changes, and two (or more) processes may exist.

Optimize IT Change Management visualization

Create a unified change management process that reduces risk. The process should be balanced in its approach toward deploying changes while also maintaining throughput of innovation and enhancements.
Categorize changes based on an industry-standard risk model with objective measures of impact and likelihood.
Establish and empower a change manager and change advisory board with the authority to manage, approve, and prioritize changes.
Integrate a configuration management database with the change management process to identify dependencies.

Blueprint Contents

Optimize IT Change Management – Executive Brief
Optimize IT Change Management – Phases 1-4
Change Management Maturity Assessment Tool
Change Management Risk Assessment Tool
Change Manager
Change Management Process Library – Visio
Change Management Process Library – PDF
Change Management Standard Operating Procedure
Request for Change Form Template
Change Management Pre-Implementation Checklist
Change Management Post-Implementation Checklist
Change Management Metrics Tool
Change Management Communications Plan
Change Management Roadmap Tool
Optimize IT Change Management Improvement Initiative: Project Summary Template

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.

9.7/10

Overall Impact

$55,264

Average $ Saved

Average Days Saved

Member Testimonials
Client	ATC
Experience	Workshop
Impact	9/10
$ Saved	N/A
Days Saved	20
Testimonial	Best part was that Sumit, our Info-Tech facilitator, had experience in the area of Change Management and was able to help walk us through workshop ... Best part was that Sumit, our Info-Tech facilitator, had experience in the area of Change Management and was able to help walk us through workshop in a productive manner. He helped us get to common definitions and common practices. There wasn't really a worst part other than everyone was very tired by the end of day. It is a lot of concentrated attention and thinking.

Member Testimonials
Client	CenCal Health
Experience	Guided Implementation
Impact	10/10
$ Saved	$2,720
Days Saved	10
Testimonial

Member Testimonials
Client	Connor, Clark & Lunn Financial Group Ltd.
Experience	Guided Implementation
Impact	10/10
$ Saved	$23,500
Days Saved	20
Testimonial

Member Testimonials
Client	MAX Solutions
Experience	Guided Implementation
Impact	10/10
$ Saved	$9,000
Days Saved	10
Testimonial

Member Testimonials
Client	LION
Experience	Guided Implementation
Impact	8/10
$ Saved	$13,600
Days Saved	5
Testimonial

Member Testimonials
Client	PA Public Utility Commission
Experience	Guided Implementation
Impact	10/10
$ Saved	$68,000
Days Saved	20
Testimonial	NA NA

Member Testimonials
Client	Fayetteville State University
Experience	Workshop
Impact	10/10
$ Saved	$68,000
Days Saved	50
Testimonial	Workshop was well structured with tangibles things we could do immediately. In person would probably offered the FSU team a better experience to al... Workshop was well structured with tangibles things we could do immediately. In person would probably offered the FSU team a better experience to allow for focusing.

Member Testimonials
Client	Michigan State Court Administrative Office (SCAO)
Experience	Workshop
Impact	10/10
$ Saved	$68,500
Days Saved	26
Testimonial	The entire experience was wonderful. The overall value was higher because the workshop was intended to help us improve our recently established (~4... The entire experience was wonderful. The overall value was higher because the workshop was intended to help us improve our recently established (~4 months ago) change enablement practice. Participants all had a good working understanding of change enablement, including roles, responsibilities, activities, etc. This allowed us to use the workshop to get better clarity in areas where we had gaps and focus on areas we felt would have the greatest value for improvements.

Member Testimonials
Client	Sterilite Corporation
Experience	Workshop
Impact	10/10
$ Saved	$68,500
Days Saved	50
Testimonial

Member Testimonials
Client	Hernando County Clerk of Circuit Court and Comptroller
Experience	Workshop
Impact	9/10
$ Saved	$26,030
Days Saved	23
Testimonial	Benedict was a great facilitator, very knowledgable, and kept my team engaged, which is no easy task! Benedict was a great facilitator, very knowledgable, and kept my team engaged, which is no easy task!

Member Testimonials
Client	Joseph Ribkoff Inc.
Experience	Guided Implementation
Impact	10/10
$ Saved	$50,000
Days Saved	50
Testimonial

Member Testimonials
Client	Gillette Children's Specialty Healthcare
Experience	Guided Implementation
Impact	10/10
$ Saved	N/A
Days Saved	60
Testimonial	This was a great consultation and we have started the implementation. This was a great consultation and we have started the implementation.

Member Testimonials
Client	AgCountry Farm Credit Services
Experience	Workshop
Impact	10/10
$ Saved	$34,250
Days Saved	100
Testimonial

Member Testimonials
Client	California Department of Real Estate
Experience	Guided Implementation
Impact	10/10
$ Saved	$274K
Days Saved	105
Testimonial	The best parts of my experience are the valuable advice, and thoughtful guidance form Frank that provided real world experiences that made our appr... The best parts of my experience are the valuable advice, and thoughtful guidance form Frank that provided real world experiences that made our approach, and implementation a wonderful experience.

Member Testimonials
Client	Platinum Equity Advisors LLC
Experience	Workshop
Impact	8/10
$ Saved	$64,999
Days Saved	20
Testimonial	A great workshop in its design. Where the sessions fall short is in application. This is of no fault of ITRG, but rather to our lack of maturity to... A great workshop in its design. Where the sessions fall short is in application. This is of no fault of ITRG, but rather to our lack of maturity to apply to. The lessons learned from the sessions will be invaluable once we are ready to apply.

Member Testimonials
Client	Georgia Municipal Association
Experience	Workshop
Impact	10/10
$ Saved	N/A
Days Saved	5
Testimonial	I really enjoyed the workshop and the dialog it prompted from my team. I wish that it could have been facilitated in person, as the dynamics were a... I really enjoyed the workshop and the dialog it prompted from my team. I wish that it could have been facilitated in person, as the dynamics were a bit off due to the technical delays. And there is value in the dialog before and after formal workshop time and during lunch that the facilitator misses when not in person.

Member Testimonials
Client	Arkansas Department of Transportation
Experience	Guided Implementation
Impact	10/10
$ Saved	$2,599
Days Saved	20
Testimonial	Flexibility and knowledge. Flexibility and knowledge.

Member Testimonials
Client	Alliance Resource Partners
Experience	Workshop
Impact	10/10
$ Saved	N/A
Days Saved	5
Testimonial

Member Testimonials
Client	Utah Valley University
Experience	Guided Implementation
Impact	9/10
$ Saved	$32,499
Days Saved	2
Testimonial	John's audio seemed to go in and out and become garbled at times. We were always able to follow his train of discussion, but it was difficult at ti... John's audio seemed to go in and out and become garbled at times. We were always able to follow his train of discussion, but it was difficult at times to hear every word. Kind of sounded like a bandwidth issue.

Member Testimonials
Client	Mainstream Renewable Power Ltd
Experience	Guided Implementation
Impact	10/10
$ Saved	$11,839
Days Saved	10
Testimonial	The best was Mahmoud dedication to this and the fact that he is realistic in his assessments. Also, he is very friendly and professional at the sa... The best was Mahmoud dedication to this and the fact that he is realistic in his assessments. Also, he is very friendly and professional at the same time which is great.

Member Testimonials
Client	Space Telescope Science Institute
Experience	Guided Implementation
Impact	9/10
$ Saved	N/A
Days Saved	5
Testimonial	Good engagement, knowledgeable consultant - receptive to my views - on this basis, I will do more.... Good engagement, knowledgeable consultant - receptive to my views - on this basis, I will do more....

Member Testimonials
Client	Kentucky Fried Chicken UK
Experience	Guided Implementation
Impact	10/10
$ Saved	$82,000
Days Saved	50
Testimonial	We are still talking to Ben on our journey to introduce change control but we are learning. His knowledge is exfellent & I truely believe once we ... We are still talking to Ben on our journey to introduce change control but we are learning. His knowledge is exfellent & I truely believe once we are fully up & running the benefits will be great.

Member Testimonials
Client	4Wall Entertainment
Experience	Guided Implementation
Impact	10/10
$ Saved	$13,700
Days Saved	20
Testimonial

Member Testimonials
Client	New-Indy Containerboard, LLC
Experience	Guided Implementation
Impact	9/10
$ Saved	$12,599
Days Saved	10
Testimonial

Member Testimonials
Client	Synergi Partners
Experience	Guided Implementation
Impact	10/10
$ Saved	$77,999
Days Saved	47
Testimonial

Member Testimonials
Client	Saskatchewan Blue Cross
Experience	Workshop
Impact	9/10
$ Saved	$30,000
Days Saved	10
Testimonial	Best: we came out with a very practical framework for change management that was right-sized for our organization Worst: On our end from time to... Best: we came out with a very practical framework for change management that was right-sized for our organization Worst: On our end from time to time we had to be in and out of the session and Sumit would need to try to catch up whomever was missing. This catch up did take a lot of time and could have been at a higher level to allow the workshop to continue progressing at a good pace.

Member Testimonials
Client	4Wall Entertainment
Experience	Workshop
Impact	10/10
$ Saved	$31,499
Days Saved	10
Testimonial	Overall experience was great, a huge benefit to the entire IT team. Benedict Chang's mastery of the material and process was evident as we compress... Overall experience was great, a huge benefit to the entire IT team. Benedict Chang's mastery of the material and process was evident as we compressed the difficult objective of a formal change management program into a one-week sprint. The result includes clearly defined deliverables and a well-planned program that we can follow and implement immediately to add high value to the business. Once again, Info-Tech has proven its value by providing an excellent workshop. You have a great team!

Member Testimonials
Client	Government of Saskatchewan-Ministry of SaskBuilds and Procurement- Information Technology Division
Experience	Guided Implementation
Impact	9/10
$ Saved	$16,000
Days Saved	20
Testimonial

Member Testimonials
Client	Heniff Transportation Systems
Experience	Guided Implementation
Impact	10/10
$ Saved	$12,399
Days Saved	10
Testimonial	Best was affirmation of what process I have been using aligns with best practice, nothing negative at this time. Best was affirmation of what process I have been using aligns with best practice, nothing negative at this time.

Member Testimonials
Client	Department of Justice Canada
Experience	Guided Implementation
Impact	10/10
$ Saved	N/A
Days Saved	N/A
Testimonial	Ben was extremely knowledgeable, articulate, and succinct, able to move through much useful information very quickly without appearing rushed. I lo... Ben was extremely knowledgeable, articulate, and succinct, able to move through much useful information very quickly without appearing rushed. I look forward to a follow up at a later date. Thank you.

Member Testimonials
Client	Experience	Impact	$ Saved	Days Saved	Testimonial
ATC	Workshop	9/10	N/A	20	Best part was that Sumit, our Info-Tech facilitator, had experience in the area of Change Management and was able to help walk us through workshop ... Best part was that Sumit, our Info-Tech facilitator, had experience in the area of Change Management and was able to help walk us through workshop in a productive manner. He helped us get to common definitions and common practices. There wasn't really a worst part other than everyone was very tired by the end of day. It is a lot of concentrated attention and thinking.
CenCal Health	Guided Implementation	10/10	$2,720	10
Connor, Clark & Lunn Financial Group Ltd.	Guided Implementation	10/10	$23,500	20
MAX Solutions	Guided Implementation	10/10	$9,000	10
LION	Guided Implementation	8/10	$13,600	5
PA Public Utility Commission	Guided Implementation	10/10	$68,000	20	NA NA
Fayetteville State University	Workshop	10/10	$68,000	50	Workshop was well structured with tangibles things we could do immediately. In person would probably offered the FSU team a better experience to al... Workshop was well structured with tangibles things we could do immediately. In person would probably offered the FSU team a better experience to allow for focusing.
Michigan State Court Administrative Office (SCAO)	Workshop	10/10	$68,500	26	The entire experience was wonderful. The overall value was higher because the workshop was intended to help us improve our recently established (~4... The entire experience was wonderful. The overall value was higher because the workshop was intended to help us improve our recently established (~4 months ago) change enablement practice. Participants all had a good working understanding of change enablement, including roles, responsibilities, activities, etc. This allowed us to use the workshop to get better clarity in areas where we had gaps and focus on areas we felt would have the greatest value for improvements.
Sterilite Corporation	Workshop	10/10	$68,500	50
Hernando County Clerk of Circuit Court and Comptroller	Workshop	9/10	$26,030	23	Benedict was a great facilitator, very knowledgable, and kept my team engaged, which is no easy task! Benedict was a great facilitator, very knowledgable, and kept my team engaged, which is no easy task!
Joseph Ribkoff Inc.	Guided Implementation	10/10	$50,000	50
Gillette Children's Specialty Healthcare	Guided Implementation	10/10	N/A	60	This was a great consultation and we have started the implementation. This was a great consultation and we have started the implementation.
AgCountry Farm Credit Services	Workshop	10/10	$34,250	100
California Department of Real Estate	Guided Implementation	10/10	$274K	105	The best parts of my experience are the valuable advice, and thoughtful guidance form Frank that provided real world experiences that made our appr... The best parts of my experience are the valuable advice, and thoughtful guidance form Frank that provided real world experiences that made our approach, and implementation a wonderful experience.
Platinum Equity Advisors LLC	Workshop	8/10	$64,999	20	A great workshop in its design. Where the sessions fall short is in application. This is of no fault of ITRG, but rather to our lack of maturity to... A great workshop in its design. Where the sessions fall short is in application. This is of no fault of ITRG, but rather to our lack of maturity to apply to. The lessons learned from the sessions will be invaluable once we are ready to apply.
Georgia Municipal Association	Workshop	10/10	N/A	5	I really enjoyed the workshop and the dialog it prompted from my team. I wish that it could have been facilitated in person, as the dynamics were a... I really enjoyed the workshop and the dialog it prompted from my team. I wish that it could have been facilitated in person, as the dynamics were a bit off due to the technical delays. And there is value in the dialog before and after formal workshop time and during lunch that the facilitator misses when not in person.
Arkansas Department of Transportation	Guided Implementation	10/10	$2,599	20	Flexibility and knowledge. Flexibility and knowledge.
Alliance Resource Partners	Workshop	10/10	N/A	5
Utah Valley University	Guided Implementation	9/10	$32,499	2	John's audio seemed to go in and out and become garbled at times. We were always able to follow his train of discussion, but it was difficult at ti... John's audio seemed to go in and out and become garbled at times. We were always able to follow his train of discussion, but it was difficult at times to hear every word. Kind of sounded like a bandwidth issue.
Mainstream Renewable Power Ltd	Guided Implementation	10/10	$11,839	10	The best was Mahmoud dedication to this and the fact that he is realistic in his assessments. Also, he is very friendly and professional at the sa... The best was Mahmoud dedication to this and the fact that he is realistic in his assessments. Also, he is very friendly and professional at the same time which is great.
Space Telescope Science Institute	Guided Implementation	9/10	N/A	5	Good engagement, knowledgeable consultant - receptive to my views - on this basis, I will do more.... Good engagement, knowledgeable consultant - receptive to my views - on this basis, I will do more....
Kentucky Fried Chicken UK	Guided Implementation	10/10	$82,000	50	We are still talking to Ben on our journey to introduce change control but we are learning. His knowledge is exfellent & I truely believe once we ... We are still talking to Ben on our journey to introduce change control but we are learning. His knowledge is exfellent & I truely believe once we are fully up & running the benefits will be great.
4Wall Entertainment	Guided Implementation	10/10	$13,700	20
New-Indy Containerboard, LLC	Guided Implementation	9/10	$12,599	10
Synergi Partners	Guided Implementation	10/10	$77,999	47
Saskatchewan Blue Cross	Workshop	9/10	$30,000	10	Best: we came out with a very practical framework for change management that was right-sized for our organization Worst: On our end from time to... Best: we came out with a very practical framework for change management that was right-sized for our organization Worst: On our end from time to time we had to be in and out of the session and Sumit would need to try to catch up whomever was missing. This catch up did take a lot of time and could have been at a higher level to allow the workshop to continue progressing at a good pace.
4Wall Entertainment	Workshop	10/10	$31,499	10	Overall experience was great, a huge benefit to the entire IT team. Benedict Chang's mastery of the material and process was evident as we compress... Overall experience was great, a huge benefit to the entire IT team. Benedict Chang's mastery of the material and process was evident as we compressed the difficult objective of a formal change management program into a one-week sprint. The result includes clearly defined deliverables and a well-planned program that we can follow and implement immediately to add high value to the business. Once again, Info-Tech has proven its value by providing an excellent workshop. You have a great team!
Government of Saskatchewan-Ministry of SaskBuilds and Procurement- Information Technology Division	Guided Implementation	9/10	$16,000	20
Heniff Transportation Systems	Guided Implementation	10/10	$12,399	10	Best was affirmation of what process I have been using aligns with best practice, nothing negative at this time. Best was affirmation of what process I have been using aligns with best practice, nothing negative at this time.
Department of Justice Canada	Guided Implementation	10/10	N/A	N/A	Ben was extremely knowledgeable, articulate, and succinct, able to move through much useful information very quickly without appearing rushed. I lo... Ben was extremely knowledgeable, articulate, and succinct, able to move through much useful information very quickly without appearing rushed. I look forward to a follow up at a later date. Thank you.

ITRG Provides Proven Results for IT Leaders

30,000+

ITRG members spanning the Global 2000

$400M+

Cut from IT costs with our pricing intelligence and advisory support

+8%

Increase in stakeholder satisfaction where IT leaders used Info-Tech services

9.5/10

Member-related value across +50,000 analyst calls, workshops and projects

About Info-Tech Research Group

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

Our Offices

Arlington, VA

1225 South Clark Street, Suite 1310

Arlington, VA, USA
22202

Las Vegas, NV

3960 Howard Hughes Parkway, Suite 500

Las Vegas, NV, USA
89169

London, ON

345 Ridout Street North

London, ON, Canada
N6A 2N8

London, UK

10 York Road, Suite 5W127

London, United Kingdom
SE1 7ND

Singapore

71 Robinson Road, #14-130

Singapore
068895

Sydney, NSW

320 Pitt Street, Level 6

Sydney, NSW, Australia
2000

Toronto, ON

888 Yonge Street

Toronto, ON, Canada
M4W 2J2