Ensure Business Alignment in Managed Service Agreements

Prepare your organization to maximize value from your managed service providers.

The Situation

With the MSP market expected to triple in the next ten years, learning how to draft a managed service contract that meets operational and organizational needs will be critical. These agreements define the foundation of a partnership that will directly impact your organization’s strategic outcomes… for better or for worse.

Ensure Business Alignment in Managed Service Agreements visualization

Our research guides you through a comprehensive approach to building a managed service contract that prioritizes measurable outcomes, aligns with organizational goals, and adapts to an evolving IT landscape. We provide step-by-step guidance in a comprehensive three-phased approach that turns your managed services into strategic assets. Use this blueprint to:

Review and align your business objectives, engagement model, and service scope with the wider organization’s expectations and goals.
Establish measurable metrics to clearly delineate requirements and ensure the expected value will be delivered.
Review and integrate all critical risk management aspects, regulatory compliance requirements, and any other legal aspects that have been covered in the contract.

Blueprint Contents

Ensure Business Alignment in Managed Service Agreements – Phases 1-3
Managed Service Contract Review Workbook
Sample Managed Service Agreement
Managed Service Agreement Evaluation Tool
Managed Service Agreement Taxonomy

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.

10.0/10

Overall Impact

$48,937

Average $ Saved

Average Days Saved

Member Testimonials
Client	Employment and Social Development Canada
Experience	Guided Implementation
Impact	10/10
$ Saved	N/A
Days Saved	5
Testimonial

Member Testimonials
Client	Children’s Hospital of Eastern Ontario – Ottawa Children’s Treatment Centre
Experience	Guided Implementation
Impact	10/10
$ Saved	$10,000
Days Saved	5
Testimonial	Donna was fantastic - knowledgeable, personable, and clearly a well versed resource in the procurement space. Her examples and humour made the di... Donna was fantastic - knowledgeable, personable, and clearly a well versed resource in the procurement space. Her examples and humour made the discussion relevant and pleasant.

Member Testimonials
Client	CELL THERAPY CATAPULT LIMITED
Experience	Guided Implementation
Impact	10/10
$ Saved	$87,874
Days Saved	110
Testimonial	Best parts - open honest and challenging conversations in supportive environment - Thanks Best parts - open honest and challenging conversations in supportive environment - Thanks

Member Testimonials
Client	Experience	Impact	$ Saved	Days Saved	Testimonial
Employment and Social Development Canada	Guided Implementation	10/10	N/A	5
Children’s Hospital of Eastern Ontario – Ottawa Children’s Treatment Centre	Guided Implementation	10/10	$10,000	5	Donna was fantastic - knowledgeable, personable, and clearly a well versed resource in the procurement space. Her examples and humour made the di... Donna was fantastic - knowledgeable, personable, and clearly a well versed resource in the procurement space. Her examples and humour made the discussion relevant and pleasant.
CELL THERAPY CATAPULT LIMITED	Guided Implementation	10/10	$87,874	110	Best parts - open honest and challenging conversations in supportive environment - Thanks Best parts - open honest and challenging conversations in supportive environment - Thanks

ITRG Provides Proven Results for IT Leaders

30,000+

ITRG members spanning the Global 2000

$400M+

Cut from IT costs with our pricing intelligence and advisory support

+8%

Increase in stakeholder satisfaction where IT leaders used Info-Tech services

9.5/10

Member-related value across +50,000 analyst calls, workshops and projects

About Info-Tech Research Group

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

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