Optimize IT Governance for Dynamic Decision-Making

Optimize governance to align with how your organization functions.

The Situation

New agile operating models and work practices are changing how decisions are being made.
Customer expectations and demand for IT resources are increasing, but IT capacity is not.
Decision rights are not clearly defined, and accountability is not well understood.
It is difficult to allocate time and resources to build or execute governance effectively.

Optimize IT Governance for Dynamic Decision-Making visualization

Use this blueprint to learn the essential elements of a strong governance structure and assess your current governance.
Learn how to transform your current governance to an optimal state by identifying your operating model, drafting your current decision hierarchy, and delving into additional factors that will impact governance scope.
Leverage our governance models and charter templates and design a governance framework that is suitable for your organization’s needs.
Discover how to support your governance framework through strong supporting processes and meeting execution.

Blueprint Contents

Optimize IT Governance for Dynamic Decision-Making – Phases 1-5
IT Governance Model Templates
Sustainability Governance Template
Cross-Functional Sustainability Committee Charter
Data and Analytics Governance Committee Charter
IT PMO Committee Charter
IT Risk Committee Charter for Controlled Governance
IT Steering Committee Charter for Controlled Governance
Digital Customer Experience Committee Charter
Product Family Governance Committee Charter
Business Case Intake Template
Optimize Governance Implementation Plan
Optimize Governance Executive Presentation
Optimize Governance Primer
Optimize IT Governance for Dynamic Decision-Making Workbook

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.

9.6/10

Overall Impact

$122,983

Average $ Saved

Average Days Saved

Member Testimonials
Client	NEWMONT AUSTRALIA PTY LTD
Experience	Guided Implementation
Impact	10/10
$ Saved	$1,800
Days Saved	5
Testimonial	Provide great insight to the topic Provide great insight to the topic

Member Testimonials
Client	Oregon State University
Experience	Guided Implementation
Impact	10/10
$ Saved	N/A
Days Saved	N/A
Testimonial	The most value is being able to discuss complex issues with Greg and build creative solutions together that allow me to utilize Infotech tools with... The most value is being able to discuss complex issues with Greg and build creative solutions together that allow me to utilize Infotech tools with the resources available to me within my org.

Member Testimonials
Client	Government Employees Health Association Inc
Experience	Workshop
Impact	8/10
$ Saved	$68,000
Days Saved	29
Testimonial	Ability to focus and discuss the topics from different perspectives and get input and guidance from Executive Leadership. Facilitator was great t... Ability to focus and discuss the topics from different perspectives and get input and guidance from Executive Leadership. Facilitator was great to work with to keep us on task, and coordinate our unique environment An analyst engagement around specific IT Governance topics might be a possibility after initial review with Sr. Leadership. Again THANK YOU for the partnership and ability to work around everyone's busy schedules, while digesting ALOT of information in a short time and providing output that we can digest and make actionable, as needed.

Member Testimonials
Client	Broome-Tioga Boces
Experience	Guided Implementation
Impact	9/10
$ Saved	N/A
Days Saved	10
Testimonial	Benoit and Brandon were great to work with. They were very flexible and adjusted to our needs throughout the process. Benoit brought a ton of inval... Benoit and Brandon were great to work with. They were very flexible and adjusted to our needs throughout the process. Benoit brought a ton of invaluable knowledge to accelerate our process development.

Member Testimonials
Client	ANOH Gas Processing Company (AGPC)
Experience	Guided Implementation
Impact	10/10
$ Saved	$34,000
Days Saved	20
Testimonial

Member Testimonials
Client	Oregon Liquor and Cannabis Commission
Experience	Workshop
Impact	10/10
$ Saved	$8,160
Days Saved	35
Testimonial	Chuck is a great facilitator. He is patient, thorough, and asks great questions. He was invested in getting us a good outcome to move forward with. Chuck is a great facilitator. He is patient, thorough, and asks great questions. He was invested in getting us a good outcome to move forward with.

Member Testimonials
Client	Broome-Tioga Boces
Experience	Guided Implementation
Impact	10/10
$ Saved	$34,000
Days Saved	20
Testimonial	Benoit was very adaptable and patient to meet our needs. He was able to pivot his strategy mid-course to get us to the place we wanted to be. Benoit was very adaptable and patient to meet our needs. He was able to pivot his strategy mid-course to get us to the place we wanted to be.

Member Testimonials
Client	Intercity Transit
Experience	Guided Implementation
Impact	10/10
$ Saved	$34,000
Days Saved	110
Testimonial	The best part of the engagement was working with Ross Armstrong. Info Tech is lucky to have him. Having access to Ross would be one of the main rea... The best part of the engagement was working with Ross Armstrong. Info Tech is lucky to have him. Having access to Ross would be one of the main reason for renewing my membership. He super knowledgeable and accommodating. I did not have a bad experience at all to report.

Member Testimonials
Client	Pittsburgh Water
Experience	Guided Implementation
Impact	10/10
$ Saved	$13,600
Days Saved	5
Testimonial	Sidney was very organized on our calls and walked through a very logical process to develop a technology governance approach for Pittsburgh Water. ... Sidney was very organized on our calls and walked through a very logical process to develop a technology governance approach for Pittsburgh Water. He was able to answer questions about how other similar organizations approach technology governance and provide examples that were helpful for our team.

Member Testimonials
Client	Dakota County Government Center
Experience	Workshop
Impact	10/10
$ Saved	$408K
Days Saved	120
Testimonial	Best: Sumit is obviously very experienced and is a joy to work with. Worst: Well we did this one remotely, and it would have been fun to go ha... Best: Sumit is obviously very experienced and is a joy to work with. Worst: Well we did this one remotely, and it would have been fun to go have a beer with Sumit so that was impossible. Maybe next time.

Member Testimonials
Client	Geidea
Experience	Guided Implementation
Impact	10/10
$ Saved	N/A
Days Saved	20
Testimonial	I wanted to take a moment to share how incredibly pleased we are with Benoit’s work and the collaboration we've had. His expertise in IT governanc... I wanted to take a moment to share how incredibly pleased we are with Benoit’s work and the collaboration we've had. His expertise in IT governance has been outstanding, and it's truly been a pleasure working with him. Benoit bring a level of professionalism, attention to detail, and commitment that has made all the difference. His ability to simplify complex issues and provide clear, actionable solutions is exceptional. He has made an impact not just with his technical skills, but also with his proactive approach and unwavering support. Working with Benoit is always smooth and enjoyable, and we can always count on Benoit to deliver top-notch results and nice presentations. Thank you for all of your hard work Benoit and dedication. It's a privilege to work with someone of your caliber. Happy new year 2025 and I wish you all the best !!

Member Testimonials
Client	Omya AG
Experience	Guided Implementation
Impact	8/10
$ Saved	$25,840
Days Saved	10
Testimonial

Member Testimonials
Client	Pennington Biomedical Research Center
Experience	Guided Implementation
Impact	10/10
$ Saved	$27,880
Days Saved	10
Testimonial	Allison has provided immediate value in our interactions, looking forward to more. Allison has provided immediate value in our interactions, looking forward to more.

Member Testimonials
Client	Oregon Military Department
Experience	Guided Implementation
Impact	9/10
$ Saved	$34,000
Days Saved	50
Testimonial	It was very beneficial to have experienced analysts available for consultation and guidance. Getting the insights from analyst experiences with ot... It was very beneficial to have experienced analysts available for consultation and guidance. Getting the insights from analyst experiences with other organizations was extremely helpful. it has been a positive experience and I don't have any negative feedback.

Member Testimonials
Client	PGG Wrightson
Experience	Guided Implementation
Impact	10/10
$ Saved	N/A
Days Saved	N/A
Testimonial	Great overall discussion - Ross was great at tailoring the content to meet our specific context. Great overall discussion - Ross was great at tailoring the content to meet our specific context.

Member Testimonials
Client	Greater Pittsburgh Convention & Visitors Bureau, Inc.
Experience	Guided Implementation
Impact	10/10
$ Saved	N/A
Days Saved	N/A
Testimonial	I really enjoyed the insight and information about Info-Tech that Ross shared with me on this introductory call I really enjoyed the insight and information about Info-Tech that Ross shared with me on this introductory call

Member Testimonials
Client	College of New Caledonia
Experience	Guided Implementation
Impact	10/10
$ Saved	N/A
Days Saved	4
Testimonial

Member Testimonials
Client	Multnomah County
Experience	Workshop
Impact	10/10
$ Saved	$2,720
Days Saved	7
Testimonial	Sumit was great and the best part of our experience. One of our challenges was getting people to show up to our virtual sessions. Sumit was great and the best part of our experience. One of our challenges was getting people to show up to our virtual sessions.

Member Testimonials
Client	Metropolitan Nashville Public Schools
Experience	Workshop
Impact	9/10
$ Saved	N/A
Days Saved	N/A
Testimonial	While a four-day workshop is never fun or easy, Sumit did a great job of moving us through very complicated topics, soliciting input and feedback f... While a four-day workshop is never fun or easy, Sumit did a great job of moving us through very complicated topics, soliciting input and feedback from the team, and keeping us on task and oriented towards to goal - finishing on time. We look forward to taking the information gleaned from the workshop to apply towards our future success.

Member Testimonials
Client	Yolo County
Experience	Workshop
Impact	9/10
$ Saved	$34,000
Days Saved	20
Testimonial

Member Testimonials
Client	Worldnet International
Experience	Workshop
Impact	9/10
$ Saved	$68,500
Days Saved	20
Testimonial	The best parts were having the team engaged to think through framework, the assessment of what works and what needs to be fixed, ABC and PESTEL wer... The best parts were having the team engaged to think through framework, the assessment of what works and what needs to be fixed, ABC and PESTEL were very good. Highlighted the current state and had the team thinking about mitigation / change. Paul was a great facilitator, patient and guided us through the process. I wouldn't say worst, but an unsatisfactory experience was the lack of preparation material prior to the workshop, as an example - it wasn't clear what was the definition, scope of committees and working groups, or the difference between them. This made it a bit tricky to participate in some of the workshop activities directly, when asked to concept the formations appropriate to us.

Member Testimonials
Client	Boise Cascade Company
Experience	Guided Implementation
Impact	10/10
$ Saved	$13,700
Days Saved	9
Testimonial	It was a real pleasure talking with Sidney. He was able to relate to my situation and was very engaging. Our backgrounds are similar and I apprec... It was a real pleasure talking with Sidney. He was able to relate to my situation and was very engaging. Our backgrounds are similar and I appreciated having a peer to run governance ideas by for knowledge sharing.

Member Testimonials
Client	Judiciary of the Republic of Trinidad and Tobago
Experience	Guided Implementation
Impact	10/10
$ Saved	$2,740
Days Saved	120
Testimonial	There were no bad parts. The sessions helped helped me to understand areas I only had a concept about but didn't know how to achieve There were no bad parts. The sessions helped helped me to understand areas I only had a concept about but didn't know how to achieve

Member Testimonials
Client	Town of Andover, MA
Experience	Guided Implementation
Impact	10/10
$ Saved	N/A
Days Saved	N/A
Testimonial	The organization frameworks provide an extremely powerful way to objective communicate issues of organizational change and to allow the team to wor... The organization frameworks provide an extremely powerful way to objective communicate issues of organizational change and to allow the team to work iteratively through a process to achieve the end result. Allison was extremely effective at communicating the core concepts and the mechanical approaches to utilizing the material to create a result.

Member Testimonials
Client	Oregon Higher Education Coordinating Commission
Experience	Guided Implementation
Impact	10/10
$ Saved	$10,000
Days Saved	20
Testimonial	Valence has the depth and breadth knowledge about governance and his flexible approach was what we exactly needed in our situation Valence has the depth and breadth knowledge about governance and his flexible approach was what we exactly needed in our situation

Member Testimonials
Client	PyroGenesis Canada Inc
Experience	Guided Implementation
Impact	10/10
$ Saved	$10,000
Days Saved	10
Testimonial

Member Testimonials
Client	Earlham College
Experience	Guided Implementation
Impact	8/10
$ Saved	$68,500
Days Saved	7
Testimonial	Expert guidance from an experienced analyst and usable templates/tools/deliverables. Expert guidance from an experienced analyst and usable templates/tools/deliverables.

Member Testimonials
Client	City of Fairfax
Experience	Guided Implementation
Impact	10/10
$ Saved	$28,085
Days Saved	20
Testimonial

Member Testimonials
Client	Oregon Parks And Recreation Department
Experience	Guided Implementation
Impact	10/10
$ Saved	$13,700
Days Saved	20
Testimonial	Good sounding board. Good give and take of ideas and approaches. Good insights to my industry and flexibility to adapt to nuances of our particul... Good sounding board. Good give and take of ideas and approaches. Good insights to my industry and flexibility to adapt to nuances of our particular circumstances.

Member Testimonials
Client	Nebraska Public Power District
Experience	Workshop
Impact	8/10
$ Saved	$13,700
Days Saved	20
Testimonial	Best - Use of some examples of "what right looks like", good facilitation, worst is the realization that it is going to be a long journey to implem... Best - Use of some examples of "what right looks like", good facilitation, worst is the realization that it is going to be a long journey to implement and it is due to current workload. We knew there were issues there, we just have to take the time to address.

Member Testimonials
Client	Experience	Impact	$ Saved	Days Saved	Testimonial
NEWMONT AUSTRALIA PTY LTD	Guided Implementation	10/10	$1,800	5	Provide great insight to the topic Provide great insight to the topic
Oregon State University	Guided Implementation	10/10	N/A	N/A	The most value is being able to discuss complex issues with Greg and build creative solutions together that allow me to utilize Infotech tools with... The most value is being able to discuss complex issues with Greg and build creative solutions together that allow me to utilize Infotech tools with the resources available to me within my org.
Government Employees Health Association Inc	Workshop	8/10	$68,000	29	Ability to focus and discuss the topics from different perspectives and get input and guidance from Executive Leadership. Facilitator was great t... Ability to focus and discuss the topics from different perspectives and get input and guidance from Executive Leadership. Facilitator was great to work with to keep us on task, and coordinate our unique environment An analyst engagement around specific IT Governance topics might be a possibility after initial review with Sr. Leadership. Again THANK YOU for the partnership and ability to work around everyone's busy schedules, while digesting ALOT of information in a short time and providing output that we can digest and make actionable, as needed.
Broome-Tioga Boces	Guided Implementation	9/10	N/A	10	Benoit and Brandon were great to work with. They were very flexible and adjusted to our needs throughout the process. Benoit brought a ton of inval... Benoit and Brandon were great to work with. They were very flexible and adjusted to our needs throughout the process. Benoit brought a ton of invaluable knowledge to accelerate our process development.
ANOH Gas Processing Company (AGPC)	Guided Implementation	10/10	$34,000	20
Oregon Liquor and Cannabis Commission	Workshop	10/10	$8,160	35	Chuck is a great facilitator. He is patient, thorough, and asks great questions. He was invested in getting us a good outcome to move forward with. Chuck is a great facilitator. He is patient, thorough, and asks great questions. He was invested in getting us a good outcome to move forward with.
Broome-Tioga Boces	Guided Implementation	10/10	$34,000	20	Benoit was very adaptable and patient to meet our needs. He was able to pivot his strategy mid-course to get us to the place we wanted to be. Benoit was very adaptable and patient to meet our needs. He was able to pivot his strategy mid-course to get us to the place we wanted to be.
Intercity Transit	Guided Implementation	10/10	$34,000	110	The best part of the engagement was working with Ross Armstrong. Info Tech is lucky to have him. Having access to Ross would be one of the main rea... The best part of the engagement was working with Ross Armstrong. Info Tech is lucky to have him. Having access to Ross would be one of the main reason for renewing my membership. He super knowledgeable and accommodating. I did not have a bad experience at all to report.
Pittsburgh Water	Guided Implementation	10/10	$13,600	5	Sidney was very organized on our calls and walked through a very logical process to develop a technology governance approach for Pittsburgh Water. ... Sidney was very organized on our calls and walked through a very logical process to develop a technology governance approach for Pittsburgh Water. He was able to answer questions about how other similar organizations approach technology governance and provide examples that were helpful for our team.
Dakota County Government Center	Workshop	10/10	$408K	120	Best: Sumit is obviously very experienced and is a joy to work with. Worst: Well we did this one remotely, and it would have been fun to go ha... Best: Sumit is obviously very experienced and is a joy to work with. Worst: Well we did this one remotely, and it would have been fun to go have a beer with Sumit so that was impossible. Maybe next time.
Geidea	Guided Implementation	10/10	N/A	20	I wanted to take a moment to share how incredibly pleased we are with Benoit’s work and the collaboration we've had. His expertise in IT governanc... I wanted to take a moment to share how incredibly pleased we are with Benoit’s work and the collaboration we've had. His expertise in IT governance has been outstanding, and it's truly been a pleasure working with him. Benoit bring a level of professionalism, attention to detail, and commitment that has made all the difference. His ability to simplify complex issues and provide clear, actionable solutions is exceptional. He has made an impact not just with his technical skills, but also with his proactive approach and unwavering support. Working with Benoit is always smooth and enjoyable, and we can always count on Benoit to deliver top-notch results and nice presentations. Thank you for all of your hard work Benoit and dedication. It's a privilege to work with someone of your caliber. Happy new year 2025 and I wish you all the best !!
Omya AG	Guided Implementation	8/10	$25,840	10
Pennington Biomedical Research Center	Guided Implementation	10/10	$27,880	10	Allison has provided immediate value in our interactions, looking forward to more. Allison has provided immediate value in our interactions, looking forward to more.
Oregon Military Department	Guided Implementation	9/10	$34,000	50	It was very beneficial to have experienced analysts available for consultation and guidance. Getting the insights from analyst experiences with ot... It was very beneficial to have experienced analysts available for consultation and guidance. Getting the insights from analyst experiences with other organizations was extremely helpful. it has been a positive experience and I don't have any negative feedback.
PGG Wrightson	Guided Implementation	10/10	N/A	N/A	Great overall discussion - Ross was great at tailoring the content to meet our specific context. Great overall discussion - Ross was great at tailoring the content to meet our specific context.
Greater Pittsburgh Convention & Visitors Bureau, Inc.	Guided Implementation	10/10	N/A	N/A	I really enjoyed the insight and information about Info-Tech that Ross shared with me on this introductory call I really enjoyed the insight and information about Info-Tech that Ross shared with me on this introductory call
College of New Caledonia	Guided Implementation	10/10	N/A	4
Multnomah County	Workshop	10/10	$2,720	7	Sumit was great and the best part of our experience. One of our challenges was getting people to show up to our virtual sessions. Sumit was great and the best part of our experience. One of our challenges was getting people to show up to our virtual sessions.
Metropolitan Nashville Public Schools	Workshop	9/10	N/A	N/A	While a four-day workshop is never fun or easy, Sumit did a great job of moving us through very complicated topics, soliciting input and feedback f... While a four-day workshop is never fun or easy, Sumit did a great job of moving us through very complicated topics, soliciting input and feedback from the team, and keeping us on task and oriented towards to goal - finishing on time. We look forward to taking the information gleaned from the workshop to apply towards our future success.
Yolo County	Workshop	9/10	$34,000	20
Worldnet International	Workshop	9/10	$68,500	20	The best parts were having the team engaged to think through framework, the assessment of what works and what needs to be fixed, ABC and PESTEL wer... The best parts were having the team engaged to think through framework, the assessment of what works and what needs to be fixed, ABC and PESTEL were very good. Highlighted the current state and had the team thinking about mitigation / change. Paul was a great facilitator, patient and guided us through the process. I wouldn't say worst, but an unsatisfactory experience was the lack of preparation material prior to the workshop, as an example - it wasn't clear what was the definition, scope of committees and working groups, or the difference between them. This made it a bit tricky to participate in some of the workshop activities directly, when asked to concept the formations appropriate to us.
Boise Cascade Company	Guided Implementation	10/10	$13,700	9	It was a real pleasure talking with Sidney. He was able to relate to my situation and was very engaging. Our backgrounds are similar and I apprec... It was a real pleasure talking with Sidney. He was able to relate to my situation and was very engaging. Our backgrounds are similar and I appreciated having a peer to run governance ideas by for knowledge sharing.
Judiciary of the Republic of Trinidad and Tobago	Guided Implementation	10/10	$2,740	120	There were no bad parts. The sessions helped helped me to understand areas I only had a concept about but didn't know how to achieve There were no bad parts. The sessions helped helped me to understand areas I only had a concept about but didn't know how to achieve
Town of Andover, MA	Guided Implementation	10/10	N/A	N/A	The organization frameworks provide an extremely powerful way to objective communicate issues of organizational change and to allow the team to wor... The organization frameworks provide an extremely powerful way to objective communicate issues of organizational change and to allow the team to work iteratively through a process to achieve the end result. Allison was extremely effective at communicating the core concepts and the mechanical approaches to utilizing the material to create a result.
Oregon Higher Education Coordinating Commission	Guided Implementation	10/10	$10,000	20	Valence has the depth and breadth knowledge about governance and his flexible approach was what we exactly needed in our situation Valence has the depth and breadth knowledge about governance and his flexible approach was what we exactly needed in our situation
PyroGenesis Canada Inc	Guided Implementation	10/10	$10,000	10
Earlham College	Guided Implementation	8/10	$68,500	7	Expert guidance from an experienced analyst and usable templates/tools/deliverables. Expert guidance from an experienced analyst and usable templates/tools/deliverables.
City of Fairfax	Guided Implementation	10/10	$28,085	20
Oregon Parks And Recreation Department	Guided Implementation	10/10	$13,700	20	Good sounding board. Good give and take of ideas and approaches. Good insights to my industry and flexibility to adapt to nuances of our particul... Good sounding board. Good give and take of ideas and approaches. Good insights to my industry and flexibility to adapt to nuances of our particular circumstances.
Nebraska Public Power District	Workshop	8/10	$13,700	20	Best - Use of some examples of "what right looks like", good facilitation, worst is the realization that it is going to be a long journey to implem... Best - Use of some examples of "what right looks like", good facilitation, worst is the realization that it is going to be a long journey to implement and it is due to current workload. We knew there were issues there, we just have to take the time to address.

ITRG Provides Proven Results for IT Leaders

30,000+

ITRG members spanning the Global 2000

$400M+

Cut from IT costs with our pricing intelligence and advisory support

+8%

Increase in stakeholder satisfaction where IT leaders used Info-Tech services

9.5/10

Member-related value across +50,000 analyst calls, workshops and projects

About Info-Tech Research Group

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

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