Harness Configuration Management Superpowers

Create a configuration management practice that will provide ongoing value to the organization.

The Situation

Configuration management databases (CMDB) are a lot of work to build and maintain. Starting down this process without the right tools, processes, and buy-in is a lot of work with very little reward.
If you decide to just build it and expect they will come, you may find it difficult to articulate the value, and you will be disappointed by the lack of visitors.
Relying on manual entry or automated data collection without governance may result in data you can’t trust, and if no one trusts the data, they won’t use it.

Harness Configuration Management Superpowers visualization

Define your use cases: Identify the use cases and prioritize those objectives into phases. Define what information will be needed to meet the use cases and how that information will be populated.
Understand and design the CMDB data model: Define services and undiscoverable configuration items (CI) and map them to the discoverable CIs.
Operationalize configuration record updates: Define data stewards and governance processes and integrate your configuration management practice with existing practices and lifecycles.

Blueprint Contents

Harness Configuration Management Superpowers – Phases 1-4
Configuration Management Project Charter
Configuration Control Board Charter
Configuration Management Standard Operation Procedures
Configuration Management Audit and Validation Checklist
Configuration Management Policy
Use Cases and Data Worksheet
Configuration Management Diagram Template Library (Visio)
Configuration Management Diagram Template Library (PDF)
Configuration Manager

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.

9.0/10

Overall Impact

$60,416

Average $ Saved

Average Days Saved

Member Testimonials
Client	Aipso
Experience	Guided Implementation
Impact	10/10
$ Saved	$34,250
Days Saved	5
Testimonial

Member Testimonials
Client	Public Utilities Commission For The Municipality Of Chatham-Kent
Experience	Workshop
Impact	8/10
$ Saved	$10,000
Days Saved	20
Testimonial	Scott was an excellent facilitator and helped the team visualize the benefits of a CMDB and navigate the difficult work of framing the project and ... Scott was an excellent facilitator and helped the team visualize the benefits of a CMDB and navigate the difficult work of framing the project and implementation.

Member Testimonials
Client	Virginia Information Technologies Agency
Experience	Workshop
Impact	9/10
$ Saved	$137K
Days Saved	50
Testimonial	Best: Having dedicated time (M-F) to talk through issues with knowledgeable Info-Tech staff to keep the team focused. Info-Tech team had a well-str... Best: Having dedicated time (M-F) to talk through issues with knowledgeable Info-Tech staff to keep the team focused. Info-Tech team had a well-structured process with each day having a set of deliverables necessary to build a roadmap. Worst: There was some upfront work to reset workshop purpose, expectations & outcomes (deliverables) that were missed. I would like to include this survey as well. It's not very easy to respond to (Calculating the savings in time and money). Perhaps the workshop should include this survey in the future?

Member Testimonials
Client	Mexichem Servicios Administrativos S.A. de C.V.
Experience	Workshop
Impact	9/10
$ Saved	$13,700
Days Saved	10
Testimonial	The best is the predefined method, and the worst, it could be more adapted to the real Orbia environment, but it was done enough, so it was not tha... The best is the predefined method, and the worst, it could be more adapted to the real Orbia environment, but it was done enough, so it was not that bad to call it worst. ;)

Member Testimonials
Client	Lease Crutcher Lewis
Experience	Guided Implementation
Impact	8/10
$ Saved	N/A
Days Saved	N/A
Testimonial	Your Analyst was very helpful and also able to pivot through a difficult topic as we asked questions. Very knowledgeable. We are just exploring how... Your Analyst was very helpful and also able to pivot through a difficult topic as we asked questions. Very knowledgeable. We are just exploring how to integrate CMDB / asset management onto our ITIL project.

Member Testimonials
Client	Point32Health
Experience	Guided Implementation
Impact	8/10
$ Saved	$34,099
Days Saved	20
Testimonial

Member Testimonials
Client	Point32Health
Experience	Guided Implementation
Impact	8/10
$ Saved	$30,999
Days Saved	55
Testimonial

Member Testimonials
Client	American Honda Motor
Experience	Guided Implementation
Impact	9/10
$ Saved	N/A
Days Saved	N/A
Testimonial	Best parts: Ken's knowledge and preparedness for every meeting. Helpful recommendations. Getting an unbiased opinion. Information Ken provided help... Best parts: Ken's knowledge and preparedness for every meeting. Helpful recommendations. Getting an unbiased opinion. Information Ken provided helped us ask better questions to the internal project team. Worst parts: That we can't internally incorporate some of Ken's recommendations.

Member Testimonials
Client	University of Exeter
Experience	Workshop
Impact	8/10
$ Saved	$174K
Days Saved	10
Testimonial	The workshop was well run, with good facilitation, and gained participation from even the most difficult parts of the audience. The best part of t... The workshop was well run, with good facilitation, and gained participation from even the most difficult parts of the audience. The best part of the experience, was that if I were to find myself in the same position in the future, I would repeat the workshop.

Member Testimonials
Client	Griffith University
Experience	Guided Implementation
Impact	10/10
$ Saved	$29,391
Days Saved	20
Testimonial	No worst part - all info was very valuable and was presented in a manner that was easy to understand - thank you! No worst part - all info was very valuable and was presented in a manner that was easy to understand - thank you!

Member Testimonials
Client	Akin Gump Strauss Hauer & Feld LLP
Experience	Guided Implementation
Impact	8/10
$ Saved	N/A
Days Saved	N/A
Testimonial

Member Testimonials
Client	Experience	Impact	$ Saved	Days Saved	Testimonial
Aipso	Guided Implementation	10/10	$34,250	5
Public Utilities Commission For The Municipality Of Chatham-Kent	Workshop	8/10	$10,000	20	Scott was an excellent facilitator and helped the team visualize the benefits of a CMDB and navigate the difficult work of framing the project and ... Scott was an excellent facilitator and helped the team visualize the benefits of a CMDB and navigate the difficult work of framing the project and implementation.
Virginia Information Technologies Agency	Workshop	9/10	$137K	50	Best: Having dedicated time (M-F) to talk through issues with knowledgeable Info-Tech staff to keep the team focused. Info-Tech team had a well-str... Best: Having dedicated time (M-F) to talk through issues with knowledgeable Info-Tech staff to keep the team focused. Info-Tech team had a well-structured process with each day having a set of deliverables necessary to build a roadmap. Worst: There was some upfront work to reset workshop purpose, expectations & outcomes (deliverables) that were missed. I would like to include this survey as well. It's not very easy to respond to (Calculating the savings in time and money). Perhaps the workshop should include this survey in the future?
Mexichem Servicios Administrativos S.A. de C.V.	Workshop	9/10	$13,700	10	The best is the predefined method, and the worst, it could be more adapted to the real Orbia environment, but it was done enough, so it was not tha... The best is the predefined method, and the worst, it could be more adapted to the real Orbia environment, but it was done enough, so it was not that bad to call it worst. ;)
Lease Crutcher Lewis	Guided Implementation	8/10	N/A	N/A	Your Analyst was very helpful and also able to pivot through a difficult topic as we asked questions. Very knowledgeable. We are just exploring how... Your Analyst was very helpful and also able to pivot through a difficult topic as we asked questions. Very knowledgeable. We are just exploring how to integrate CMDB / asset management onto our ITIL project.
Point32Health	Guided Implementation	8/10	$34,099	20
Point32Health	Guided Implementation	8/10	$30,999	55
American Honda Motor	Guided Implementation	9/10	N/A	N/A	Best parts: Ken's knowledge and preparedness for every meeting. Helpful recommendations. Getting an unbiased opinion. Information Ken provided help... Best parts: Ken's knowledge and preparedness for every meeting. Helpful recommendations. Getting an unbiased opinion. Information Ken provided helped us ask better questions to the internal project team. Worst parts: That we can't internally incorporate some of Ken's recommendations.
University of Exeter	Workshop	8/10	$174K	10	The workshop was well run, with good facilitation, and gained participation from even the most difficult parts of the audience. The best part of t... The workshop was well run, with good facilitation, and gained participation from even the most difficult parts of the audience. The best part of the experience, was that if I were to find myself in the same position in the future, I would repeat the workshop.
Griffith University	Guided Implementation	10/10	$29,391	20	No worst part - all info was very valuable and was presented in a manner that was easy to understand - thank you! No worst part - all info was very valuable and was presented in a manner that was easy to understand - thank you!
Akin Gump Strauss Hauer & Feld LLP	Guided Implementation	8/10	N/A	N/A

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Increase in stakeholder satisfaction where IT leaders used Info-Tech services

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