Design Your IT Organization for the Future

Deliver on your most critical objectives with a strategically aligned IT structure.

The Situation

Aligning your IT resources in the right structure is critical as:

It ensures that the organization structure will support the delivery of the strategy.
Resources can be easily developed or distributed to flex with changes in trends.
It can eliminate gaps in service delivery to consistently meet or exceed stakeholder expectations.
It increases the overall effectiveness of the IT team.
It attracts and retains top IT talent.

Design Your IT Organization for the Future visualization

Designing the right IT organization structure that:

Sits upon an operating model foundation that dictates how IT should function.
Ensures that functional work teams and reporting relationships are clearly defined.
Establishes the right span of control to support the objectives of the teams and desired culture.
Provides employees with clear ways of working to eliminate confusion and redundancy.

Blueprint Contents

Design Your IT Organization for the Future – Phases 1-4
Capability Definitions and Operating Models
IT Organizational Design RACI Chart
Employee Organizational Design Playbook
IT Organizational Chart Catalog
IT Critical Processes Catalog

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.

9.5/10

Overall Impact

$80,717

Average $ Saved

Average Days Saved

Member Testimonials
Client	Seaboard Corporation
Experience	Guided Implementation
Impact	10/10
$ Saved	$2,720
Days Saved	20
Testimonial	No "worst" at all. Allison was great. She quickly understood my organization and asked great questions. I left the meeting with some good direct... No "worst" at all. Allison was great. She quickly understood my organization and asked great questions. I left the meeting with some good direction and look forward to one more chat with her.

Member Testimonials
Client	Oregon Department of Education
Experience	Workshop
Impact	10/10
$ Saved	$64,600
Days Saved	10
Testimonial

Member Testimonials
Client	New York City Criminal Justice Agency, Inc.
Experience	Workshop
Impact	9/10
$ Saved	$13,600
Days Saved	20
Testimonial	Chuck was a great faciliatory. Chuck was a great faciliatory.

Member Testimonials
Client	Lake Simcoe Region Conservation Authority
Experience	Guided Implementation
Impact	8/10
$ Saved	$2,000
Days Saved	2
Testimonial	Connected me with the right resources and tools. Thank you. Connected me with the right resources and tools. Thank you.

Member Testimonials
Client	Sydney Water
Experience	Workshop
Impact	10/10
$ Saved	$45,000
Days Saved	10
Testimonial	The facilitation of the workshop and the structure helped our people to take a measured approach to the potential future change. The facilitator wa... The facilitation of the workshop and the structure helped our people to take a measured approach to the potential future change. The facilitator was great and the tools used made it simple and easy to navigate. The timing was well paced.

Member Testimonials
Client	Oregon Department of Education
Experience	Workshop
Impact	10/10
$ Saved	N/A
Days Saved	75
Testimonial

Member Testimonials
Client	City Of Salem
Experience	Guided Implementation
Impact	6/10
$ Saved	N/A
Days Saved	N/A
Testimonial	Valance is very knowledgable about org design, he did not understand his audience and lost half of my team with the use of acynoriums and lingo the... Valance is very knowledgable about org design, he did not understand his audience and lost half of my team with the use of acynoriums and lingo the team did not understand. Even after one of my team members asked about an acynorium, he didn't bring the conversation down to their level.

Member Testimonials
Client	Sinclair Community College
Experience	Guided Implementation
Impact	10/10
$ Saved	$34,000
Days Saved	5
Testimonial	Brittany was excellent at understand our situation and retaining information across meetings so we didn't have to revisit previous topics. She prov... Brittany was excellent at understand our situation and retaining information across meetings so we didn't have to revisit previous topics. She provided very useful insight from a broader understanding of what other organizations are doing.

Member Testimonials
Client	Grambling State University
Experience	Guided Implementation
Impact	10/10
$ Saved	$31,960
Days Saved	10
Testimonial	Great planning and discussion with Allison. Valuable experience and insights and actionable materials and next steps. Very much appreciated & deriv... Great planning and discussion with Allison. Valuable experience and insights and actionable materials and next steps. Very much appreciated & derived value from the call.

Member Testimonials
Client	Erie 1 Board of Co-op Education Services
Experience	Guided Implementation
Impact	10/10
$ Saved	$34,000
Days Saved	23
Testimonial	Allison took the time to learn more about us as an organization and what we needed. She guided us through the process at a pace and scope that was... Allison took the time to learn more about us as an organization and what we needed. She guided us through the process at a pace and scope that was appropriate for us. I would strongly recommend Allison to any organization or leader that is even considering organizational restructuring or alignment of roles and responsibilities.

Member Testimonials
Client	Fernco Inc
Experience	Guided Implementation
Impact	10/10
$ Saved	$68,000
Days Saved	20
Testimonial	Best: Allison was able to structure the workshop information that encouraged one discussion and collaboration of ideas while laying the foundation... Best: Allison was able to structure the workshop information that encouraged one discussion and collaboration of ideas while laying the foundation for post workshop action items. Worst: Realizing there is a significate amount of work to do to keep moving towards the Target IT Organizational Design while at the same time managing IT and 3rd Party Resources to complete key CCI Strategic Initiatives in 2025, 2026, and 2027.

Member Testimonials
Client	General Atomics
Experience	Workshop
Impact	10/10
$ Saved	$68,000
Days Saved	110
Testimonial

Member Testimonials
Client	Food Standards Agency
Experience	Workshop
Impact	10/10
$ Saved	$184K
Days Saved	50
Testimonial	Best - Denis knowledge and enthusiasm Worst - some of the team struggled with the work groups versus org structure versus org chart concept, so ... Best - Denis knowledge and enthusiasm Worst - some of the team struggled with the work groups versus org structure versus org chart concept, so perhaps more to land this

Member Testimonials
Client	RCL Group Services (Pty) Ltd
Experience	Workshop
Impact	10/10
$ Saved	$95,000
Days Saved	32
Testimonial	Clear process and great pace to step the team through to a constructive end. We had not completed the staffing assessment as is normally a prere... Clear process and great pace to step the team through to a constructive end. We had not completed the staffing assessment as is normally a prerequisite. Giving us a heads up that we should, at least from a top-down perspective, have prepared an estimate of time spent on the 10 domains might have added speed to the final org structure and FTE calculation step.

Member Testimonials
Client	SUEZ R & R UK LTD
Experience	Guided Implementation
Impact	10/10
$ Saved	N/A
Days Saved	20
Testimonial	Excellent advise and really good to have someone so knowledgeable to bounce ideas off. Also found the toolkits, presentations and job decriptiions ... Excellent advise and really good to have someone so knowledgeable to bounce ideas off. Also found the toolkits, presentations and job decriptiions super helpful. No negatives :-)

Member Testimonials
Client	City of Corona
Experience	Workshop
Impact	9/10
$ Saved	$2,720
Days Saved	2
Testimonial

Member Testimonials
Client	Fidelity Investments Canada ULC
Experience	Workshop
Impact	10/10
$ Saved	$25,000
Days Saved	20
Testimonial	Denis is very knowledgeable and was great a guiding our thought process. Denis is very knowledgeable and was great a guiding our thought process.

Member Testimonials
Client	GBQ Partners
Experience	Guided Implementation
Impact	10/10
$ Saved	$34,000
Days Saved	5
Testimonial	Savings are difficult to measure on this one. I estimated based on work effort to get a plan. Allison gave us a huge jump in that regard. Given the... Savings are difficult to measure on this one. I estimated based on work effort to get a plan. Allison gave us a huge jump in that regard. Given the risks involved in the problem we are working on the ROI could be much larger. This was the best analyst call we have had in 2 years with InfoTech!

Member Testimonials
Client	Goodwill of Central and Northern Arizona
Experience	Workshop
Impact	10/10
$ Saved	$34,000
Days Saved	50
Testimonial	This workshop was fantastic. This is the 2nd workshop we've done with Denis (several years apart) and he is excellent! He is so well informed, well... This workshop was fantastic. This is the 2nd workshop we've done with Denis (several years apart) and he is excellent! He is so well informed, well prepared, and he explains things thoroughly. We always learn a lot from his teachings. We appreciate his insight when we have questions and how he can relate a unique situation we have back to the model and help us find the right fit. He provides additional value in preparing us on how we bring this information back to the business, assessing risks from the proposed changes, and communicating to the team. Before this workshop, I had my doubts we were going to find a way to align the team that would be successful, I thought we might get close, but we did the right structure and now I (and the Leaders) are so excited with the outcome. The new org design we will move to will be such an improvement, it will allow us to leverage capacity and skill, close critical gaps, and it keeps in line with how we need to evolve and grow. Denis also helped us navigate with sensitivity on some difficult changes that will be needed and that was very much appreciated. I really appreciate how Info-Tech gets to know us as a company, from our Counselor's Participation (Craig) to Denis, to Ali, they ask great questions, they are focused on finding the solution we need, and the workshop is really customized to help us be successful. I could not have created this org alignment on my own, and this will be a big step forward in the maturity of our IT department. Thank you!!

Member Testimonials
Client	Waukesha County
Experience	Workshop
Impact	10/10
$ Saved	$102K
Days Saved	41
Testimonial	Best parts were the organized process to gather information, feedback, and input to generate the baseline results. A lot was accomplished in 4 days... Best parts were the organized process to gather information, feedback, and input to generate the baseline results. A lot was accomplished in 4 days. Areez was a great fit for our team. Extremely valuable and satisfied.

Member Testimonials
Client	Sleeman Breweries
Experience	Guided Implementation
Impact	10/10
$ Saved	N/A
Days Saved	N/A
Testimonial	Always great insights from Valence. Always great insights from Valence.

Member Testimonials
Client	City of St. Louis
Experience	Guided Implementation
Impact	10/10
$ Saved	$68,000
Days Saved	50
Testimonial

Member Testimonials
Client	Lucid USA, Inc.
Experience	Guided Implementation
Impact	10/10
$ Saved	N/A
Days Saved	5
Testimonial

Member Testimonials
Client	UCLA Anderson School of Management
Experience	Guided Implementation
Impact	9/10
$ Saved	N/A
Days Saved	14
Testimonial	The best part was the discussions with Alison; her insight, relevant research, and practical examples related to my situation were the best. The... The best part was the discussions with Alison; her insight, relevant research, and practical examples related to my situation were the best. The worst part is more on our end: balancing competing priorities and acknowledging that implementation will take some time.

Member Testimonials
Client	Enerflex Ltd.
Experience	Workshop
Impact	8/10
$ Saved	N/A
Days Saved	10
Testimonial	Best parts: - Strong facilitation - Good to think creatively and evaluate alternative ways to align the team - Helped set a vision for the futur... Best parts: - Strong facilitation - Good to think creatively and evaluate alternative ways to align the team - Helped set a vision for the future Worst Parts - Aligning the outcomes to business realities - Still needing to work on transitioning the workshop outcomes to something tangible.

Member Testimonials
Client	City of Eugene
Experience	Workshop
Impact	10/10
$ Saved	$9,520
Days Saved	20
Testimonial	Areez is an excellent facilitator, we were very happy with the process and the results (so far) of this workshop. It allows us to do a concentrated... Areez is an excellent facilitator, we were very happy with the process and the results (so far) of this workshop. It allows us to do a concentrated amount of work, and to get fresh insights and think through it in an organized way with excellent perspective added in. This workshop especially is quite difficult on staff as you think through its effects on personnel, so having someone as perceptive and responsive as Areez was very helpful. I cannot say enough good things about this facilitation and the organization and approach of the workshop. Areez is a treasure and I'm sure we will request him again if he is available!

Member Testimonials
Client	GENESIS CANCER CARE UK LIMITED
Experience	Guided Implementation
Impact	10/10
$ Saved	N/A
Days Saved	10
Testimonial

Member Testimonials
Client	Community Services Group, Inc.
Experience	Workshop
Impact	9/10
$ Saved	$34,250
Days Saved	35
Testimonial	Sidney was very good. He really made us think. He appropriately challenged our perspectives and was able to answer questions. He drove towards c... Sidney was very good. He really made us think. He appropriately challenged our perspectives and was able to answer questions. He drove towards clarity every day of the workshop and by the end we had clear options for us to review and consider.

Member Testimonials
Client	Christiana Care Health Services, Inc
Experience	Workshop
Impact	9/10
$ Saved	$274K
Days Saved	100
Testimonial	Best: Chuck's knowledge, impartiality, and facilitation. Worst: Out of Info Techs control: the hybrid virtual/in-person modality and inability to ... Best: Chuck's knowledge, impartiality, and facilitation. Worst: Out of Info Techs control: the hybrid virtual/in-person modality and inability to easily view materials.

Member Testimonials
Client	Town of Andover, MA
Experience	Guided Implementation
Impact	10/10
$ Saved	N/A
Days Saved	20
Testimonial	The material was extremely well thought out and provided a very structured framework for implementing my organizational redesign. Allison was extr... The material was extremely well thought out and provided a very structured framework for implementing my organizational redesign. Allison was extremely knowledgeable about he subject matter and did a fine job keeping us on track

Member Testimonials
Client	Experience	Impact	$ Saved	Days Saved	Testimonial
Seaboard Corporation	Guided Implementation	10/10	$2,720	20	No "worst" at all. Allison was great. She quickly understood my organization and asked great questions. I left the meeting with some good direct... No "worst" at all. Allison was great. She quickly understood my organization and asked great questions. I left the meeting with some good direction and look forward to one more chat with her.
Oregon Department of Education	Workshop	10/10	$64,600	10
New York City Criminal Justice Agency, Inc.	Workshop	9/10	$13,600	20	Chuck was a great faciliatory. Chuck was a great faciliatory.
Lake Simcoe Region Conservation Authority	Guided Implementation	8/10	$2,000	2	Connected me with the right resources and tools. Thank you. Connected me with the right resources and tools. Thank you.
Sydney Water	Workshop	10/10	$45,000	10	The facilitation of the workshop and the structure helped our people to take a measured approach to the potential future change. The facilitator wa... The facilitation of the workshop and the structure helped our people to take a measured approach to the potential future change. The facilitator was great and the tools used made it simple and easy to navigate. The timing was well paced.
Oregon Department of Education	Workshop	10/10	N/A	75
City Of Salem	Guided Implementation	6/10	N/A	N/A	Valance is very knowledgable about org design, he did not understand his audience and lost half of my team with the use of acynoriums and lingo the... Valance is very knowledgable about org design, he did not understand his audience and lost half of my team with the use of acynoriums and lingo the team did not understand. Even after one of my team members asked about an acynorium, he didn't bring the conversation down to their level.
Sinclair Community College	Guided Implementation	10/10	$34,000	5	Brittany was excellent at understand our situation and retaining information across meetings so we didn't have to revisit previous topics. She prov... Brittany was excellent at understand our situation and retaining information across meetings so we didn't have to revisit previous topics. She provided very useful insight from a broader understanding of what other organizations are doing.
Grambling State University	Guided Implementation	10/10	$31,960	10	Great planning and discussion with Allison. Valuable experience and insights and actionable materials and next steps. Very much appreciated & deriv... Great planning and discussion with Allison. Valuable experience and insights and actionable materials and next steps. Very much appreciated & derived value from the call.
Erie 1 Board of Co-op Education Services	Guided Implementation	10/10	$34,000	23	Allison took the time to learn more about us as an organization and what we needed. She guided us through the process at a pace and scope that was... Allison took the time to learn more about us as an organization and what we needed. She guided us through the process at a pace and scope that was appropriate for us. I would strongly recommend Allison to any organization or leader that is even considering organizational restructuring or alignment of roles and responsibilities.
Fernco Inc	Guided Implementation	10/10	$68,000	20	Best: Allison was able to structure the workshop information that encouraged one discussion and collaboration of ideas while laying the foundation... Best: Allison was able to structure the workshop information that encouraged one discussion and collaboration of ideas while laying the foundation for post workshop action items. Worst: Realizing there is a significate amount of work to do to keep moving towards the Target IT Organizational Design while at the same time managing IT and 3rd Party Resources to complete key CCI Strategic Initiatives in 2025, 2026, and 2027.
General Atomics	Workshop	10/10	$68,000	110
Food Standards Agency	Workshop	10/10	$184K	50	Best - Denis knowledge and enthusiasm Worst - some of the team struggled with the work groups versus org structure versus org chart concept, so ... Best - Denis knowledge and enthusiasm Worst - some of the team struggled with the work groups versus org structure versus org chart concept, so perhaps more to land this
RCL Group Services (Pty) Ltd	Workshop	10/10	$95,000	32	Clear process and great pace to step the team through to a constructive end. We had not completed the staffing assessment as is normally a prere... Clear process and great pace to step the team through to a constructive end. We had not completed the staffing assessment as is normally a prerequisite. Giving us a heads up that we should, at least from a top-down perspective, have prepared an estimate of time spent on the 10 domains might have added speed to the final org structure and FTE calculation step.
SUEZ R & R UK LTD	Guided Implementation	10/10	N/A	20	Excellent advise and really good to have someone so knowledgeable to bounce ideas off. Also found the toolkits, presentations and job decriptiions ... Excellent advise and really good to have someone so knowledgeable to bounce ideas off. Also found the toolkits, presentations and job decriptiions super helpful. No negatives :-)
City of Corona	Workshop	9/10	$2,720	2
Fidelity Investments Canada ULC	Workshop	10/10	$25,000	20	Denis is very knowledgeable and was great a guiding our thought process. Denis is very knowledgeable and was great a guiding our thought process.
GBQ Partners	Guided Implementation	10/10	$34,000	5	Savings are difficult to measure on this one. I estimated based on work effort to get a plan. Allison gave us a huge jump in that regard. Given the... Savings are difficult to measure on this one. I estimated based on work effort to get a plan. Allison gave us a huge jump in that regard. Given the risks involved in the problem we are working on the ROI could be much larger. This was the best analyst call we have had in 2 years with InfoTech!
Goodwill of Central and Northern Arizona	Workshop	10/10	$34,000	50	This workshop was fantastic. This is the 2nd workshop we've done with Denis (several years apart) and he is excellent! He is so well informed, well... This workshop was fantastic. This is the 2nd workshop we've done with Denis (several years apart) and he is excellent! He is so well informed, well prepared, and he explains things thoroughly. We always learn a lot from his teachings. We appreciate his insight when we have questions and how he can relate a unique situation we have back to the model and help us find the right fit. He provides additional value in preparing us on how we bring this information back to the business, assessing risks from the proposed changes, and communicating to the team. Before this workshop, I had my doubts we were going to find a way to align the team that would be successful, I thought we might get close, but we did the right structure and now I (and the Leaders) are so excited with the outcome. The new org design we will move to will be such an improvement, it will allow us to leverage capacity and skill, close critical gaps, and it keeps in line with how we need to evolve and grow. Denis also helped us navigate with sensitivity on some difficult changes that will be needed and that was very much appreciated. I really appreciate how Info-Tech gets to know us as a company, from our Counselor's Participation (Craig) to Denis, to Ali, they ask great questions, they are focused on finding the solution we need, and the workshop is really customized to help us be successful. I could not have created this org alignment on my own, and this will be a big step forward in the maturity of our IT department. Thank you!!
Waukesha County	Workshop	10/10	$102K	41	Best parts were the organized process to gather information, feedback, and input to generate the baseline results. A lot was accomplished in 4 days... Best parts were the organized process to gather information, feedback, and input to generate the baseline results. A lot was accomplished in 4 days. Areez was a great fit for our team. Extremely valuable and satisfied.
Sleeman Breweries	Guided Implementation	10/10	N/A	N/A	Always great insights from Valence. Always great insights from Valence.
City of St. Louis	Guided Implementation	10/10	$68,000	50
Lucid USA, Inc.	Guided Implementation	10/10	N/A	5
UCLA Anderson School of Management	Guided Implementation	9/10	N/A	14	The best part was the discussions with Alison; her insight, relevant research, and practical examples related to my situation were the best. The... The best part was the discussions with Alison; her insight, relevant research, and practical examples related to my situation were the best. The worst part is more on our end: balancing competing priorities and acknowledging that implementation will take some time.
Enerflex Ltd.	Workshop	8/10	N/A	10	Best parts: - Strong facilitation - Good to think creatively and evaluate alternative ways to align the team - Helped set a vision for the futur... Best parts: - Strong facilitation - Good to think creatively and evaluate alternative ways to align the team - Helped set a vision for the future Worst Parts - Aligning the outcomes to business realities - Still needing to work on transitioning the workshop outcomes to something tangible.
City of Eugene	Workshop	10/10	$9,520	20	Areez is an excellent facilitator, we were very happy with the process and the results (so far) of this workshop. It allows us to do a concentrated... Areez is an excellent facilitator, we were very happy with the process and the results (so far) of this workshop. It allows us to do a concentrated amount of work, and to get fresh insights and think through it in an organized way with excellent perspective added in. This workshop especially is quite difficult on staff as you think through its effects on personnel, so having someone as perceptive and responsive as Areez was very helpful. I cannot say enough good things about this facilitation and the organization and approach of the workshop. Areez is a treasure and I'm sure we will request him again if he is available!
GENESIS CANCER CARE UK LIMITED	Guided Implementation	10/10	N/A	10
Community Services Group, Inc.	Workshop	9/10	$34,250	35	Sidney was very good. He really made us think. He appropriately challenged our perspectives and was able to answer questions. He drove towards c... Sidney was very good. He really made us think. He appropriately challenged our perspectives and was able to answer questions. He drove towards clarity every day of the workshop and by the end we had clear options for us to review and consider.
Christiana Care Health Services, Inc	Workshop	9/10	$274K	100	Best: Chuck's knowledge, impartiality, and facilitation. Worst: Out of Info Techs control: the hybrid virtual/in-person modality and inability to ... Best: Chuck's knowledge, impartiality, and facilitation. Worst: Out of Info Techs control: the hybrid virtual/in-person modality and inability to easily view materials.
Town of Andover, MA	Guided Implementation	10/10	N/A	20	The material was extremely well thought out and provided a very structured framework for implementing my organizational redesign. Allison was extr... The material was extremely well thought out and provided a very structured framework for implementing my organizational redesign. Allison was extremely knowledgeable about he subject matter and did a fine job keeping us on track

ITRG Provides Proven Results for IT Leaders

30,000+

ITRG members spanning the Global 2000

$400M+

Cut from IT costs with our pricing intelligence and advisory support

+8%

Increase in stakeholder satisfaction where IT leaders used Info-Tech services

9.5/10

Member-related value across +50,000 analyst calls, workshops and projects

About Info-Tech Research Group

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

Our Offices

Arlington, VA

1225 South Clark Street, Suite 1310

Arlington, VA, USA
22202

Las Vegas, NV

3960 Howard Hughes Parkway, Suite 500

Las Vegas, NV, USA
89169

London, ON

345 Ridout Street North

London, ON, Canada
N6A 2N8

London, UK

10 York Road, Suite 5W127

London, United Kingdom
SE1 7ND

Singapore

71 Robinson Road, #14-130

Singapore
068895

Sydney, NSW

320 Pitt Street, Level 6

Sydney, NSW, Australia
2000

Toronto, ON

888 Yonge Street

Toronto, ON, Canada
M4W 2J2

Design Your IT Organization for the Future

The Situation

Blueprint Contents

Member Testimonials

ITRG Provides Proven Results for IT Leaders

30,000+

$400M+

+8%

9.5/10

About Info-Tech Research Group

Our Offices

Arlington, VA

Las Vegas, NV

London, ON

London, UK

Singapore

Sydney, NSW

Toronto, ON

Unlock This Blueprint

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