Design and Build a User-Facing Service Catalog

Improve user satisfaction with IT with a convenient menu-like catalog.

The Situation

Business users don’t know what breadth of services are available to them.
It is difficult for business users to obtain useful information regarding services because they are often described in technical language.
Business users have unrealistic expectations of what IT can do for them.
There is no defined agreement on what is available, so the business assumes everything is.

Design and Build a User-Facing Service Catalog visualization

Our program helps you organize your services in a way that is relevant to the users, and practical and manageable for IT.
Our approach to defining and categorizing services ensures your service catalog remains a living document. You may add or revise your service records with ease.
Our program creates a bridge between IT and the business. Begin transforming IT’s perception within the organization by communicating the benefits of the service catalog.

Blueprint Contents

Design and Build a User-Facing Service Catalog – Phases 1-4
Service Catalog Project Charter
Sample Enterprise Services
Sample LOB Services – Industry Specific
Sample LOB Services – Functional Group
Services Definition Chart

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.

9.5/10

Overall Impact

$33,518

Average $ Saved

Average Days Saved

Member Testimonials
Client	City Of North Port
Experience	Guided Implementation
Impact	10/10
$ Saved	$6,800
Days Saved	5
Testimonial

Member Testimonials
Client	West Virginia Lottery
Experience	Guided Implementation
Impact	10/10
$ Saved	$34,000
Days Saved	50
Testimonial	Best: Greg's deep knowledge and experience with IT service management. There are not worst parts, the entire experience was outstanding. Best: Greg's deep knowledge and experience with IT service management. There are not worst parts, the entire experience was outstanding.

Member Testimonials
Client	West Virginia Lottery
Experience	Guided Implementation
Impact	10/10
$ Saved	$34,000
Days Saved	60
Testimonial	Best parts were Greg's comprehensive knowledge and the quality of the blueprint. The example services spreadsheet is comprehensive and easy to und... Best parts were Greg's comprehensive knowledge and the quality of the blueprint. The example services spreadsheet is comprehensive and easy to understand. Coupled with Greg's knowledge, experience and guidance, he was able to lead my team through an experience that grew their foundational knowledge. I have nothing on a negative list. I really can't say enough good about Greg, this blueprint and our positive experience.

Member Testimonials
Client	Butler Community College
Experience	Workshop
Impact	10/10
$ Saved	N/A
Days Saved	N/A
Testimonial	Dennis did an excellent job leading my team in the Service catalog workshop. The approach to the workshop was valuable and made us take a look at o... Dennis did an excellent job leading my team in the Service catalog workshop. The approach to the workshop was valuable and made us take a look at our current service catalog that lives with in Service Now. I look forward to the future changes to our environment based off of this workshop.

Member Testimonials
Client	HR Green, Inc.
Experience	Workshop
Impact	9/10
$ Saved	N/A
Days Saved	N/A
Testimonial	This workshop, presented by Sumit, was verity valuable to myself and HR Green. I found Sumit's experience, knowledge, and suggestions to be top not... This workshop, presented by Sumit, was verity valuable to myself and HR Green. I found Sumit's experience, knowledge, and suggestions to be top notch. I would certainly recommend to others. Thanks!

Member Testimonials
Client	Social Sciences and Humanities Research Council
Experience	Guided Implementation
Impact	9/10
$ Saved	$47,500
Days Saved	20
Testimonial

Member Testimonials
Client	Mount Saint Mary College
Experience	Guided Implementation
Impact	9/10
$ Saved	$8,160
Days Saved	4
Testimonial	Sandi was great to work with and saved me a lot of time getting up and running with this! Very helpful. Sandi was great to work with and saved me a lot of time getting up and running with this! Very helpful.

Member Testimonials
Client	Children's Aid Society - Ottawa
Experience	Guided Implementation
Impact	9/10
$ Saved	N/A
Days Saved	5
Testimonial	Not only were the templates very helpful but also the explainations given by greg helped me save a lot of time and effort. Not only were the templates very helpful but also the explainations given by greg helped me save a lot of time and effort.

Member Testimonials
Client	Planned Parenthood Federation of America
Experience	Workshop
Impact	10/10
$ Saved	$136K
Days Saved	110
Testimonial	The best part of the workshop is that it brought folks together from across the org and got them on the same page with what we are doing. There ... The best part of the workshop is that it brought folks together from across the org and got them on the same page with what we are doing. There really wasnt a worst part - I was worried that folks were going to get pulled away from the workshop to deal with other priorities - and they did to some extent, but it did not diminish the value we got out fo the workshop

Member Testimonials
Client	Oregon Department of Employment
Experience	Workshop
Impact	10/10
$ Saved	N/A
Days Saved	10
Testimonial	Overall, this engagement was outstanding. Overall, this engagement was outstanding.

Member Testimonials
Client	British Columbia Lottery Corporation
Experience	Guided Implementation
Impact	10/10
$ Saved	$4,000
Days Saved	10
Testimonial	Seasoned expertise and professional mature behaviors and relaxed demeanor. Seasoned expertise and professional mature behaviors and relaxed demeanor.

Member Testimonials
Client	Community Health Choice, Inc.
Experience	Workshop
Impact	10/10
$ Saved	N/A
Days Saved	N/A
Testimonial	The team appreciated Into Tech modifying our workshop as we already had a service catalog in place. The recommendation provided by Sumit will allo... The team appreciated Into Tech modifying our workshop as we already had a service catalog in place. The recommendation provided by Sumit will allow us to be more efficient in the services we provide to our customers. In addition, it provided us a new insight of how we will work with our customers as we migrate them to Service Now.

Member Testimonials
Client	Sanmar Corp
Experience	Guided Implementation
Impact	10/10
$ Saved	$2,740
Days Saved	2
Testimonial	Great insight into the topic and provided customer experiences on pricing with this vendor. Also, John outlined several alternatives we could purs... Great insight into the topic and provided customer experiences on pricing with this vendor. Also, John outlined several alternatives we could pursue. It was great interaction and follow-up; no improvement is needed.

Member Testimonials
Client	Ontario Power Generation
Experience	Workshop
Impact	10/10
$ Saved	$50,000
Days Saved	32
Testimonial	Sumit was a great facilitator and demonstrated facilitative leadership during the workshops. Sumit was a great facilitator and demonstrated facilitative leadership during the workshops.

Member Testimonials
Client	Queen's University
Experience	Guided Implementation
Impact	10/10
$ Saved	N/A
Days Saved	2
Testimonial

Member Testimonials
Client	PGG Wrightson
Experience	Guided Implementation
Impact	8/10
$ Saved	N/A
Days Saved	N/A
Testimonial	very good initial discussion. It's too early estimating any savings. very good initial discussion. It's too early estimating any savings.

Member Testimonials
Client	Department of National Defence
Experience	Guided Implementation
Impact	8/10
$ Saved	N/A
Days Saved	20
Testimonial	Best part: Follow-up sessions and Getting feedbacks on our progress Worst part: NA Best part: Follow-up sessions and Getting feedbacks on our progress Worst part: NA

Member Testimonials
Client	Hernando County Clerk of Circuit Court and Comptroller
Experience	Guided Implementation
Impact	10/10
$ Saved	$12,999
Days Saved	10
Testimonial	Ibrahim was very knowledge and took the time to explain the slides and powerpoint. He was able to break down the topics and make them easier to und... Ibrahim was very knowledge and took the time to explain the slides and powerpoint. He was able to break down the topics and make them easier to understand.

Member Testimonials
Client	Mexichem Servicios Administrativos S.A. de C.V.
Experience	Workshop
Impact	9/10
$ Saved	$32,499
Days Saved	20
Testimonial	The best was the management of the meetings to get the result and achieve the goal. The worst, is the initial lack of alignment between the expecte... The best was the management of the meetings to get the result and achieve the goal. The worst, is the initial lack of alignment between the expected outcome.

Member Testimonials
Client	Waterloo Region District School Board
Experience	Workshop
Impact	10/10
$ Saved	N/A
Days Saved	20
Testimonial	Appreciated the time to be able to work in collaboration with other staff to get this completed. Appreciated the time to be able to work in collaboration with other staff to get this completed.

Member Testimonials
Client	State of Hawaii – ETS
Experience	Workshop
Impact	9/10
$ Saved	$649K
Days Saved	120
Testimonial	The collaboration exchange with the different department stakeholders was a huge plus. On the flip side many departments felt the expectations were... The collaboration exchange with the different department stakeholders was a huge plus. On the flip side many departments felt the expectations were not clearly identified early on.

Member Testimonials
Client	Health Canada
Experience	Guided Implementation
Impact	10/10
$ Saved	$2,000
Days Saved	50
Testimonial	The best part was the reassurance that I have an SME at Infotech to assist and the worst part is getting the basic info from my colleague due to th... The best part was the reassurance that I have an SME at Infotech to assist and the worst part is getting the basic info from my colleague due to the confusion that the Services Definition Chart created.

Member Testimonials
Client	Kroenke Sports & Entertainment
Experience	Guided Implementation
Impact	9/10
$ Saved	$3,779
Days Saved	20
Testimonial	Great set of guidelines and templates for us to work with. Great set of guidelines and templates for us to work with.

Member Testimonials
Client	Construction Resources Management
Experience	Guided Implementation
Impact	10/10
$ Saved	$12,599
Days Saved	50
Testimonial

Member Testimonials
Client	Oregon Enterprise Information Services
Experience	Guided Implementation
Impact	10/10
$ Saved	$2,519
Days Saved	2
Testimonial	Valence was able to traverse both a narrow and wide scope of topics within the service management domain, that was a big help because that's what I... Valence was able to traverse both a narrow and wide scope of topics within the service management domain, that was a big help because that's what I'm scoping out right now.

Member Testimonials
Client	Vancouver Police Department
Experience	Workshop
Impact	9/10
$ Saved	$19,000
Days Saved	35
Testimonial

Member Testimonials
Client	Goodwill of Central and Northern Arizona
Experience	Guided Implementation
Impact	10/10
$ Saved	$2,519
Days Saved	20
Testimonial	Best parts are being able to ask question and get guidance and clarification specific to our organization. Best parts are being able to ask question and get guidance and clarification specific to our organization.

Member Testimonials
Client	Sun River Health
Experience	Guided Implementation
Impact	9/10
$ Saved	$2,479
Days Saved	20
Testimonial

Member Testimonials
Client	Fullerton College
Experience	Guided Implementation
Impact	9/10
$ Saved	$12,599
Days Saved	20
Testimonial	The best part of the experience is that I am able to progress at my own pace and the InfoTech consultant is very patient working with me. The best part of the experience is that I am able to progress at my own pace and the InfoTech consultant is very patient working with me.

Member Testimonials
Client	Fullerton College
Experience	Guided Implementation
Impact	9/10
$ Saved	N/A
Days Saved	1
Testimonial

Member Testimonials
Client	Experience	Impact	$ Saved	Days Saved	Testimonial
City Of North Port	Guided Implementation	10/10	$6,800	5
West Virginia Lottery	Guided Implementation	10/10	$34,000	50	Best: Greg's deep knowledge and experience with IT service management. There are not worst parts, the entire experience was outstanding. Best: Greg's deep knowledge and experience with IT service management. There are not worst parts, the entire experience was outstanding.
West Virginia Lottery	Guided Implementation	10/10	$34,000	60	Best parts were Greg's comprehensive knowledge and the quality of the blueprint. The example services spreadsheet is comprehensive and easy to und... Best parts were Greg's comprehensive knowledge and the quality of the blueprint. The example services spreadsheet is comprehensive and easy to understand. Coupled with Greg's knowledge, experience and guidance, he was able to lead my team through an experience that grew their foundational knowledge. I have nothing on a negative list. I really can't say enough good about Greg, this blueprint and our positive experience.
Butler Community College	Workshop	10/10	N/A	N/A	Dennis did an excellent job leading my team in the Service catalog workshop. The approach to the workshop was valuable and made us take a look at o... Dennis did an excellent job leading my team in the Service catalog workshop. The approach to the workshop was valuable and made us take a look at our current service catalog that lives with in Service Now. I look forward to the future changes to our environment based off of this workshop.
HR Green, Inc.	Workshop	9/10	N/A	N/A	This workshop, presented by Sumit, was verity valuable to myself and HR Green. I found Sumit's experience, knowledge, and suggestions to be top not... This workshop, presented by Sumit, was verity valuable to myself and HR Green. I found Sumit's experience, knowledge, and suggestions to be top notch. I would certainly recommend to others. Thanks!
Social Sciences and Humanities Research Council	Guided Implementation	9/10	$47,500	20
Mount Saint Mary College	Guided Implementation	9/10	$8,160	4	Sandi was great to work with and saved me a lot of time getting up and running with this! Very helpful. Sandi was great to work with and saved me a lot of time getting up and running with this! Very helpful.
Children's Aid Society - Ottawa	Guided Implementation	9/10	N/A	5	Not only were the templates very helpful but also the explainations given by greg helped me save a lot of time and effort. Not only were the templates very helpful but also the explainations given by greg helped me save a lot of time and effort.
Planned Parenthood Federation of America	Workshop	10/10	$136K	110	The best part of the workshop is that it brought folks together from across the org and got them on the same page with what we are doing. There ... The best part of the workshop is that it brought folks together from across the org and got them on the same page with what we are doing. There really wasnt a worst part - I was worried that folks were going to get pulled away from the workshop to deal with other priorities - and they did to some extent, but it did not diminish the value we got out fo the workshop
Oregon Department of Employment	Workshop	10/10	N/A	10	Overall, this engagement was outstanding. Overall, this engagement was outstanding.
British Columbia Lottery Corporation	Guided Implementation	10/10	$4,000	10	Seasoned expertise and professional mature behaviors and relaxed demeanor. Seasoned expertise and professional mature behaviors and relaxed demeanor.
Community Health Choice, Inc.	Workshop	10/10	N/A	N/A	The team appreciated Into Tech modifying our workshop as we already had a service catalog in place. The recommendation provided by Sumit will allo... The team appreciated Into Tech modifying our workshop as we already had a service catalog in place. The recommendation provided by Sumit will allow us to be more efficient in the services we provide to our customers. In addition, it provided us a new insight of how we will work with our customers as we migrate them to Service Now.
Sanmar Corp	Guided Implementation	10/10	$2,740	2	Great insight into the topic and provided customer experiences on pricing with this vendor. Also, John outlined several alternatives we could purs... Great insight into the topic and provided customer experiences on pricing with this vendor. Also, John outlined several alternatives we could pursue. It was great interaction and follow-up; no improvement is needed.
Ontario Power Generation	Workshop	10/10	$50,000	32	Sumit was a great facilitator and demonstrated facilitative leadership during the workshops. Sumit was a great facilitator and demonstrated facilitative leadership during the workshops.
Queen's University	Guided Implementation	10/10	N/A	2
PGG Wrightson	Guided Implementation	8/10	N/A	N/A	very good initial discussion. It's too early estimating any savings. very good initial discussion. It's too early estimating any savings.
Department of National Defence	Guided Implementation	8/10	N/A	20	Best part: Follow-up sessions and Getting feedbacks on our progress Worst part: NA Best part: Follow-up sessions and Getting feedbacks on our progress Worst part: NA
Hernando County Clerk of Circuit Court and Comptroller	Guided Implementation	10/10	$12,999	10	Ibrahim was very knowledge and took the time to explain the slides and powerpoint. He was able to break down the topics and make them easier to und... Ibrahim was very knowledge and took the time to explain the slides and powerpoint. He was able to break down the topics and make them easier to understand.
Mexichem Servicios Administrativos S.A. de C.V.	Workshop	9/10	$32,499	20	The best was the management of the meetings to get the result and achieve the goal. The worst, is the initial lack of alignment between the expecte... The best was the management of the meetings to get the result and achieve the goal. The worst, is the initial lack of alignment between the expected outcome.
Waterloo Region District School Board	Workshop	10/10	N/A	20	Appreciated the time to be able to work in collaboration with other staff to get this completed. Appreciated the time to be able to work in collaboration with other staff to get this completed.
State of Hawaii – ETS	Workshop	9/10	$649K	120	The collaboration exchange with the different department stakeholders was a huge plus. On the flip side many departments felt the expectations were... The collaboration exchange with the different department stakeholders was a huge plus. On the flip side many departments felt the expectations were not clearly identified early on.
Health Canada	Guided Implementation	10/10	$2,000	50	The best part was the reassurance that I have an SME at Infotech to assist and the worst part is getting the basic info from my colleague due to th... The best part was the reassurance that I have an SME at Infotech to assist and the worst part is getting the basic info from my colleague due to the confusion that the Services Definition Chart created.
Kroenke Sports & Entertainment	Guided Implementation	9/10	$3,779	20	Great set of guidelines and templates for us to work with. Great set of guidelines and templates for us to work with.
Construction Resources Management	Guided Implementation	10/10	$12,599	50
Oregon Enterprise Information Services	Guided Implementation	10/10	$2,519	2	Valence was able to traverse both a narrow and wide scope of topics within the service management domain, that was a big help because that's what I... Valence was able to traverse both a narrow and wide scope of topics within the service management domain, that was a big help because that's what I'm scoping out right now.
Vancouver Police Department	Workshop	9/10	$19,000	35
Goodwill of Central and Northern Arizona	Guided Implementation	10/10	$2,519	20	Best parts are being able to ask question and get guidance and clarification specific to our organization. Best parts are being able to ask question and get guidance and clarification specific to our organization.
Sun River Health	Guided Implementation	9/10	$2,479	20
Fullerton College	Guided Implementation	9/10	$12,599	20	The best part of the experience is that I am able to progress at my own pace and the InfoTech consultant is very patient working with me. The best part of the experience is that I am able to progress at my own pace and the InfoTech consultant is very patient working with me.
Fullerton College	Guided Implementation	9/10	N/A	1

ITRG Provides Proven Results for IT Leaders

30,000+

ITRG members spanning the Global 2000

$400M+

Cut from IT costs with our pricing intelligence and advisory support

+8%

Increase in stakeholder satisfaction where IT leaders used Info-Tech services

9.5/10

Member-related value across +50,000 analyst calls, workshops and projects

About Info-Tech Research Group

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

Our Offices

Arlington, VA

1225 South Clark Street, Suite 1310

Arlington, VA, USA
22202

Las Vegas, NV

3960 Howard Hughes Parkway, Suite 500

Las Vegas, NV, USA
89169

London, ON

345 Ridout Street North

London, ON, Canada
N6A 2N8

London, UK

10 York Road, Suite 5W127

London, United Kingdom
SE1 7ND

Singapore

71 Robinson Road, #14-130

Singapore
068895

Sydney, NSW

320 Pitt Street, Level 6

Sydney, NSW, Australia
2000

Toronto, ON

888 Yonge Street

Toronto, ON, Canada
M4W 2J2

Design and Build a User-Facing Service Catalog

The Situation

Blueprint Contents

Member Testimonials

ITRG Provides Proven Results for IT Leaders

30,000+

$400M+

+8%

9.5/10

About Info-Tech Research Group

Our Offices

Arlington, VA

Las Vegas, NV

London, ON

London, UK

Singapore

Sydney, NSW

Toronto, ON

Unlock This Blueprint

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