Build a Business-Aligned IT Strategy

Success depends on IT initiatives clearly aligned to business goals, IT excellence, and driving technology innovation.

The Situation

IT strategies are often nonexistent or ineffective:

74.6% of organizations have an IT strategy process they feel is ineffective.
IT does not do a good job of communicating its support for business goals; therefore, 23.6% of CXOs still feel that their goals are unsupported by IT.

IT departments that have not developed IT strategies experience alignment, organization, and prioritization issues.

Build a Business-Aligned IT Strategy visualization

Establish the scope of your IT strategy by defining IT’s mission and vision statements and guiding principles.
Perform a retrospective of IT’s performance to recognize the current state while highlighting important strategic elements to address going forward.
Elicit the business context and identify strategic initiatives that are most important to the organization while building a plan to execute on it.
Evaluate the foundational elements of IT’s operational strategy that will be required to successfully execute on key initiatives.
Wrap all strategic information into a highly visual and compelling presentation that enables easy customization and executive-facing content.

Blueprint Contents

Build a Business-Aligned IT Strategy – Phases 1-4
Business Context Interview Guide
IT Strategy Presentation Template
Strategy-on-a-Page Template
IT Strategy Workbook

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.

9.4/10

Overall Impact

$86,844

Average $ Saved

Average Days Saved

Member Testimonials
Client	VGM Group, Inc.
Experience	Workshop
Impact	8/10
$ Saved	$2,720
Days Saved	2
Testimonial	Best: receiving input from Sr Execs and others on direction and strategy vision Worst: spent too much time in the weeds of projects and lists when... Best: receiving input from Sr Execs and others on direction and strategy vision Worst: spent too much time in the weeds of projects and lists when those will most likely not be used going forward. Could/Should have focused on other topics with the BU SVP's in the room.

Member Testimonials
Client	datarebel
Experience	Guided Implementation
Impact	10/10
$ Saved	$11,099
Days Saved	65
Testimonial	Best was simplicity Best was simplicity

Member Testimonials
Client	Hernando County Clerk of Circuit Court and Comptroller
Experience	Workshop
Impact	10/10
$ Saved	$15,640
Days Saved	20
Testimonial	Chuck was an amazing facilitator; he kept us on task while allowing us to discuss and flesh out ideas. He struck an outstanding balance! Chuck was an amazing facilitator; he kept us on task while allowing us to discuss and flesh out ideas. He struck an outstanding balance!

Member Testimonials
Client	Community Living Toronto
Experience	Workshop
Impact	10/10
$ Saved	N/A
Days Saved	20
Testimonial	Well delivered workshop by Venkat. Great insights and knowledge! Met the goal and delivered efficiently on-time. Additionally, our counsellor Chri... Well delivered workshop by Venkat. Great insights and knowledge! Met the goal and delivered efficiently on-time. Additionally, our counsellor Christine joined the workshop which added great value! I couldn't ask for more!

Member Testimonials
Client	US Environmental Protection Agency
Experience	Workshop
Impact	10/10
$ Saved	$136K
Days Saved	32
Testimonial	The IT Strategy workshop enabled the Environmental Protection Agency (EPA) to effectively plan for the upcoming two years. Areez's familiarity with... The IT Strategy workshop enabled the Environmental Protection Agency (EPA) to effectively plan for the upcoming two years. Areez's familiarity with the EPA ensured consistency and continuity. Their experience allowed the EPA to adopt a more strategic and methodical approach in planning and forecasting new initiatives

Member Testimonials
Client	Utah Transit Authority
Experience	Workshop
Impact	8/10
$ Saved	$51,000
Days Saved	47
Testimonial	I really enjoyed Chuck's facilitation style and approach. The tools and assessments to help capture current state were very helpful. I think we cou... I really enjoyed Chuck's facilitation style and approach. The tools and assessments to help capture current state were very helpful. I think we could have structured the executive team discussion differently and in the future if we want more robust involvement parties need to be notified several weeks in advance. I was disappointed in the measures conversation. This is an area UTA is very behind and I was hoping instead of pausing the conversation more discussion and recommendations surrounding best practices could occur. I still believe we will need a follow up facilitated discussion to get us where we need to be. Overall very useful, helpful and practical workshop that has already been shared with various audiences. FYI - Regarding the net savings I think the only thing it "saved" would be soft savings if we consider the time we would have taken in our wages to try and do this ourselves vs utilizing InfoTech.

Member Testimonials
Client	Filgo
Experience	Guided Implementation
Impact	10/10
$ Saved	$45,000
Days Saved	10
Testimonial	Very good advise, for someone who is doing it for this exercise for the firts time. It help me to adopt a methode for that Very good advise, for someone who is doing it for this exercise for the firts time. It help me to adopt a methode for that

Member Testimonials
Client	Experience Grand Rapids
Experience	Workshop
Impact	9/10
$ Saved	$5,440
Days Saved	18
Testimonial	Chuck was a great facilitator for this process with us. He was able to take our thoughts and ideas and word smith them into great action items, gui... Chuck was a great facilitator for this process with us. He was able to take our thoughts and ideas and word smith them into great action items, guiding principles, and goals. I would definitely recommend him to another organization.

Member Testimonials
Client	ATCS, Inc.
Experience	Guided Implementation
Impact	10/10
$ Saved	$8,160
Days Saved	50
Testimonial	We really enjoyed working with Sidney on the IT Strategy initiative. Sidney is very knowledgeable, and his guidance helped us a lot in many areas. ... We really enjoyed working with Sidney on the IT Strategy initiative. Sidney is very knowledgeable, and his guidance helped us a lot in many areas. As a small / mid-size organization sometimes we had challenges to map the requirements to suit our needs. Sidney has helped us to overcome these challenges.

Member Testimonials
Client	City of Lake Oswego
Experience	Guided Implementation
Impact	10/10
$ Saved	$34,000
Days Saved	20
Testimonial	The level of detail in this engagement was extraordinary The level of detail in this engagement was extraordinary

Member Testimonials
Client	Utilities Kingston
Experience	Workshop
Impact	9/10
$ Saved	$35,000
Days Saved	35
Testimonial	Venkat demonstrated strong acumen in understanding IT strategy and related functions. He gave us the flexibility to brainstorm our own approach whi... Venkat demonstrated strong acumen in understanding IT strategy and related functions. He gave us the flexibility to brainstorm our own approach while contributing valuable insights and experience, without influencing our final decision

Member Testimonials
Client	Colorado Springs Utilities
Experience	Workshop
Impact	10/10
$ Saved	$68,000
Days Saved	29
Testimonial	The process is very efficient and was very easy to work through. The process is very efficient and was very easy to work through.

Member Testimonials
Client	Unfpa
Experience	Workshop
Impact	8/10
$ Saved	$13,600
Days Saved	5
Testimonial

Member Testimonials
Client	Jamaica Civil Aviation Authority
Experience	Guided Implementation
Impact	10/10
$ Saved	$17,680
Days Saved	10
Testimonial

Member Testimonials
Client	Kardex Germany GmbH
Experience	Workshop
Impact	10/10
$ Saved	$2,000
Days Saved	20
Testimonial	Very structured and a very empathic and flexible coach. Very structured and a very empathic and flexible coach.

Member Testimonials
Client	City of Atlanta / Atlanta Information Management (AIM)
Experience	Workshop
Impact	9/10
$ Saved	$34,000
Days Saved	60
Testimonial	That fact that it was in-person, expertise to ensure we are asking the right questions, helping to capture the answers/responses at the appropriate... That fact that it was in-person, expertise to ensure we are asking the right questions, helping to capture the answers/responses at the appropriate level so we are not in the weeds, allowed my leadership team to participate, provided tools that can be used for iterative updates as the department evolves.

Member Testimonials
Client	Alabama Department of Workforce
Experience	Workshop
Impact	10/10
$ Saved	$1.36M
Days Saved	120
Testimonial	The potential for savings realized from the workshop's tools and advice received in terms of time and dollars by the end of this project are hard t... The potential for savings realized from the workshop's tools and advice received in terms of time and dollars by the end of this project are hard to quantify at this early stage but very well may any measure allowed for in the above scales. Worst part? There was none. The experience was more beneficial than I had even conceived of it being. The material is very important, but it all starts with the instructor and their ability to convey the information in a way that speaks to the group in front of him. I cannot say enough about Bill. There is a reason we invite him back each year. Having such positive prior experiences with Bill, we invited him back again to lead us through this workshop. We know him to be an extremely well qualified and knowledgeable instructor. Regardless of the subject matter, Bill brings a wealth of experience that is suited to assist my team in whatever road we drag him down. And while we as a group do quite often take the discussion in a tangential direction, Bill has a unique ability when allowing us that flexibility to not only identify where there is value to our digression but also how to skillfully work that into our discussion. I am extremely pleased with the workshop material and the deliverables we came away with are exactly what we need and will no doubt support us in developing a comprehensive business aligned IT strategy to support the goals and visions of the Alabama Department of Workforce. Thank you for the opportunity to provide this feedback.

Member Testimonials
Client	ILUKA RESOURCES LIMITED
Experience	Guided Implementation
Impact	9/10
$ Saved	N/A
Days Saved	N/A
Testimonial	Was good to continue this engagement through, and see how much the thinking and strategy material improve. Looking forward to later follow up to f... Was good to continue this engagement through, and see how much the thinking and strategy material improve. Looking forward to later follow up to finalise the strategy pack. Really been useful sessions

Member Testimonials
Client	Oregon Water Resources Department
Experience	Guided Implementation
Impact	10/10
$ Saved	N/A
Days Saved	N/A
Testimonial	Anubhav was immediately able to answer my question and guide me on things. Anubhav was immediately able to answer my question and guide me on things.

Member Testimonials
Client	Sonesta Hotels
Experience	Guided Implementation
Impact	9/10
$ Saved	$136K
Days Saved	50
Testimonial	We should have done this as a workshop over a week instead of dragging it out for a year. By the time we were done our results were outdated. That ... We should have done this as a workshop over a week instead of dragging it out for a year. By the time we were done our results were outdated. That was our fault, not Info-Tech's. Next time I'll do a one week workshop.

Member Testimonials
Client	City of Maplewood
Experience	Workshop
Impact	9/10
$ Saved	$13,600
Days Saved	10
Testimonial

Member Testimonials
Client	New York City Department of Transportation
Experience	Guided Implementation
Impact	8/10
$ Saved	$2,720
Days Saved	20
Testimonial	We were able to take a process that could be extremely complicated and simplify it to identify an IT strategy that is aligned with the business and... We were able to take a process that could be extremely complicated and simplify it to identify an IT strategy that is aligned with the business and shows our commitment to business goals and mission with measurable tasks and milestones.

Member Testimonials
Client	Cenet Limited
Experience	Guided Implementation
Impact	8/10
$ Saved	N/A
Days Saved	N/A
Testimonial	Looking back, the process we followed was incredibly comprehensive, and we're happy with the outcome we achieved. It did start with a bit of a stum... Looking back, the process we followed was incredibly comprehensive, and we're happy with the outcome we achieved. It did start with a bit of a stumble though; the initial analyst (definitely not Benoit!) hadn't taken the time to look over the diagnostics we'd done beforehand. Thankfully, as soon as Benoit took the reins, we really hit our stride and things moved forward smoothly. It's hard to put a number on the time or cost savings from this particular exercise. The process and the deliverables ended up being a bit more detailed than was probably essential for this specific strategy refresh, but on the flip side, it was an excellent learning opportunity. It gave us a practical feel for how a much more in-depth approach to IT strategy can be structured. Thanks Benoit for your expertise and energy, and to Tim for bring us together and coordinating.

Member Testimonials
Client	LSU Health Sciences Center
Experience	Guided Implementation
Impact	10/10
$ Saved	$34,000
Days Saved	20
Testimonial

Member Testimonials
Client	Wolf & Company, P.C.
Experience	Guided Implementation
Impact	8/10
$ Saved	$17,680
Days Saved	6
Testimonial	Anu was very knowledgeable and helpful! Anu was very knowledgeable and helpful!

Member Testimonials
Client	QUALITY COUNCIL FOR TRADE AND OCCUPATIONS
Experience	Guided Implementation
Impact	10/10
$ Saved	$300K
Days Saved	110
Testimonial	The expert advice from a veteran was invaluable. The expert advice from a veteran was invaluable.

Member Testimonials
Client	VNGR Beverage
Experience	Guided Implementation
Impact	10/10
$ Saved	$34,000
Days Saved	10
Testimonial	Ross was great. He was patient with me and provided very meaningful feedback! Ross was great. He was patient with me and provided very meaningful feedback!

Member Testimonials
Client	Alps Alpine North America, Inc.
Experience	Guided Implementation
Impact	9/10
$ Saved	$6,800
Days Saved	10
Testimonial	Allow more pauses for customer feedback/reply. Please remember not all customers need 100% details and information. Find a balance between you an... Allow more pauses for customer feedback/reply. Please remember not all customers need 100% details and information. Find a balance between you and the customer.... Most, if not all advisors are too assertive and need to understand the value of listening. Ross, better than most, allowed me to provide feedback and options so we can meet in the middle. Thank you

Member Testimonials
Client	University Of Toronto
Experience	Workshop
Impact	10/10
$ Saved	N/A
Days Saved	26
Testimonial	Paul was Incredibly meticulous in his workshop and post workshop guidance. The Student Life IT team truly and fully appreciates all the effort that... Paul was Incredibly meticulous in his workshop and post workshop guidance. The Student Life IT team truly and fully appreciates all the effort that went into this. A BIG Thanks to Paul!

Member Testimonials
Client	CARDINIA SHIRE COUNCIL
Experience	Guided Implementation
Impact	10/10
$ Saved	$9,000
Days Saved	20
Testimonial	Great insights and advice, and mostly affirmation of the approach I am taking on several matters. Great insights and advice, and mostly affirmation of the approach I am taking on several matters.

Member Testimonials
Client	Experience	Impact	$ Saved	Days Saved	Testimonial
VGM Group, Inc.	Workshop	8/10	$2,720	2	Best: receiving input from Sr Execs and others on direction and strategy vision Worst: spent too much time in the weeds of projects and lists when... Best: receiving input from Sr Execs and others on direction and strategy vision Worst: spent too much time in the weeds of projects and lists when those will most likely not be used going forward. Could/Should have focused on other topics with the BU SVP's in the room.
datarebel	Guided Implementation	10/10	$11,099	65	Best was simplicity Best was simplicity
Hernando County Clerk of Circuit Court and Comptroller	Workshop	10/10	$15,640	20	Chuck was an amazing facilitator; he kept us on task while allowing us to discuss and flesh out ideas. He struck an outstanding balance! Chuck was an amazing facilitator; he kept us on task while allowing us to discuss and flesh out ideas. He struck an outstanding balance!
Community Living Toronto	Workshop	10/10	N/A	20	Well delivered workshop by Venkat. Great insights and knowledge! Met the goal and delivered efficiently on-time. Additionally, our counsellor Chri... Well delivered workshop by Venkat. Great insights and knowledge! Met the goal and delivered efficiently on-time. Additionally, our counsellor Christine joined the workshop which added great value! I couldn't ask for more!
US Environmental Protection Agency	Workshop	10/10	$136K	32	The IT Strategy workshop enabled the Environmental Protection Agency (EPA) to effectively plan for the upcoming two years. Areez's familiarity with... The IT Strategy workshop enabled the Environmental Protection Agency (EPA) to effectively plan for the upcoming two years. Areez's familiarity with the EPA ensured consistency and continuity. Their experience allowed the EPA to adopt a more strategic and methodical approach in planning and forecasting new initiatives
Utah Transit Authority	Workshop	8/10	$51,000	47	I really enjoyed Chuck's facilitation style and approach. The tools and assessments to help capture current state were very helpful. I think we cou... I really enjoyed Chuck's facilitation style and approach. The tools and assessments to help capture current state were very helpful. I think we could have structured the executive team discussion differently and in the future if we want more robust involvement parties need to be notified several weeks in advance. I was disappointed in the measures conversation. This is an area UTA is very behind and I was hoping instead of pausing the conversation more discussion and recommendations surrounding best practices could occur. I still believe we will need a follow up facilitated discussion to get us where we need to be. Overall very useful, helpful and practical workshop that has already been shared with various audiences. FYI - Regarding the net savings I think the only thing it "saved" would be soft savings if we consider the time we would have taken in our wages to try and do this ourselves vs utilizing InfoTech.
Filgo	Guided Implementation	10/10	$45,000	10	Very good advise, for someone who is doing it for this exercise for the firts time. It help me to adopt a methode for that Very good advise, for someone who is doing it for this exercise for the firts time. It help me to adopt a methode for that
Experience Grand Rapids	Workshop	9/10	$5,440	18	Chuck was a great facilitator for this process with us. He was able to take our thoughts and ideas and word smith them into great action items, gui... Chuck was a great facilitator for this process with us. He was able to take our thoughts and ideas and word smith them into great action items, guiding principles, and goals. I would definitely recommend him to another organization.
ATCS, Inc.	Guided Implementation	10/10	$8,160	50	We really enjoyed working with Sidney on the IT Strategy initiative. Sidney is very knowledgeable, and his guidance helped us a lot in many areas. ... We really enjoyed working with Sidney on the IT Strategy initiative. Sidney is very knowledgeable, and his guidance helped us a lot in many areas. As a small / mid-size organization sometimes we had challenges to map the requirements to suit our needs. Sidney has helped us to overcome these challenges.
City of Lake Oswego	Guided Implementation	10/10	$34,000	20	The level of detail in this engagement was extraordinary The level of detail in this engagement was extraordinary
Utilities Kingston	Workshop	9/10	$35,000	35	Venkat demonstrated strong acumen in understanding IT strategy and related functions. He gave us the flexibility to brainstorm our own approach whi... Venkat demonstrated strong acumen in understanding IT strategy and related functions. He gave us the flexibility to brainstorm our own approach while contributing valuable insights and experience, without influencing our final decision
Colorado Springs Utilities	Workshop	10/10	$68,000	29	The process is very efficient and was very easy to work through. The process is very efficient and was very easy to work through.
Unfpa	Workshop	8/10	$13,600	5
Jamaica Civil Aviation Authority	Guided Implementation	10/10	$17,680	10
Kardex Germany GmbH	Workshop	10/10	$2,000	20	Very structured and a very empathic and flexible coach. Very structured and a very empathic and flexible coach.
City of Atlanta / Atlanta Information Management (AIM)	Workshop	9/10	$34,000	60	That fact that it was in-person, expertise to ensure we are asking the right questions, helping to capture the answers/responses at the appropriate... That fact that it was in-person, expertise to ensure we are asking the right questions, helping to capture the answers/responses at the appropriate level so we are not in the weeds, allowed my leadership team to participate, provided tools that can be used for iterative updates as the department evolves.
Alabama Department of Workforce	Workshop	10/10	$1.36M	120	The potential for savings realized from the workshop's tools and advice received in terms of time and dollars by the end of this project are hard t... The potential for savings realized from the workshop's tools and advice received in terms of time and dollars by the end of this project are hard to quantify at this early stage but very well may any measure allowed for in the above scales. Worst part? There was none. The experience was more beneficial than I had even conceived of it being. The material is very important, but it all starts with the instructor and their ability to convey the information in a way that speaks to the group in front of him. I cannot say enough about Bill. There is a reason we invite him back each year. Having such positive prior experiences with Bill, we invited him back again to lead us through this workshop. We know him to be an extremely well qualified and knowledgeable instructor. Regardless of the subject matter, Bill brings a wealth of experience that is suited to assist my team in whatever road we drag him down. And while we as a group do quite often take the discussion in a tangential direction, Bill has a unique ability when allowing us that flexibility to not only identify where there is value to our digression but also how to skillfully work that into our discussion. I am extremely pleased with the workshop material and the deliverables we came away with are exactly what we need and will no doubt support us in developing a comprehensive business aligned IT strategy to support the goals and visions of the Alabama Department of Workforce. Thank you for the opportunity to provide this feedback.
ILUKA RESOURCES LIMITED	Guided Implementation	9/10	N/A	N/A	Was good to continue this engagement through, and see how much the thinking and strategy material improve. Looking forward to later follow up to f... Was good to continue this engagement through, and see how much the thinking and strategy material improve. Looking forward to later follow up to finalise the strategy pack. Really been useful sessions
Oregon Water Resources Department	Guided Implementation	10/10	N/A	N/A	Anubhav was immediately able to answer my question and guide me on things. Anubhav was immediately able to answer my question and guide me on things.
Sonesta Hotels	Guided Implementation	9/10	$136K	50	We should have done this as a workshop over a week instead of dragging it out for a year. By the time we were done our results were outdated. That ... We should have done this as a workshop over a week instead of dragging it out for a year. By the time we were done our results were outdated. That was our fault, not Info-Tech's. Next time I'll do a one week workshop.
City of Maplewood	Workshop	9/10	$13,600	10
New York City Department of Transportation	Guided Implementation	8/10	$2,720	20	We were able to take a process that could be extremely complicated and simplify it to identify an IT strategy that is aligned with the business and... We were able to take a process that could be extremely complicated and simplify it to identify an IT strategy that is aligned with the business and shows our commitment to business goals and mission with measurable tasks and milestones.
Cenet Limited	Guided Implementation	8/10	N/A	N/A	Looking back, the process we followed was incredibly comprehensive, and we're happy with the outcome we achieved. It did start with a bit of a stum... Looking back, the process we followed was incredibly comprehensive, and we're happy with the outcome we achieved. It did start with a bit of a stumble though; the initial analyst (definitely not Benoit!) hadn't taken the time to look over the diagnostics we'd done beforehand. Thankfully, as soon as Benoit took the reins, we really hit our stride and things moved forward smoothly. It's hard to put a number on the time or cost savings from this particular exercise. The process and the deliverables ended up being a bit more detailed than was probably essential for this specific strategy refresh, but on the flip side, it was an excellent learning opportunity. It gave us a practical feel for how a much more in-depth approach to IT strategy can be structured. Thanks Benoit for your expertise and energy, and to Tim for bring us together and coordinating.
LSU Health Sciences Center	Guided Implementation	10/10	$34,000	20
Wolf & Company, P.C.	Guided Implementation	8/10	$17,680	6	Anu was very knowledgeable and helpful! Anu was very knowledgeable and helpful!
QUALITY COUNCIL FOR TRADE AND OCCUPATIONS	Guided Implementation	10/10	$300K	110	The expert advice from a veteran was invaluable. The expert advice from a veteran was invaluable.
VNGR Beverage	Guided Implementation	10/10	$34,000	10	Ross was great. He was patient with me and provided very meaningful feedback! Ross was great. He was patient with me and provided very meaningful feedback!
Alps Alpine North America, Inc.	Guided Implementation	9/10	$6,800	10	Allow more pauses for customer feedback/reply. Please remember not all customers need 100% details and information. Find a balance between you an... Allow more pauses for customer feedback/reply. Please remember not all customers need 100% details and information. Find a balance between you and the customer.... Most, if not all advisors are too assertive and need to understand the value of listening. Ross, better than most, allowed me to provide feedback and options so we can meet in the middle. Thank you
University Of Toronto	Workshop	10/10	N/A	26	Paul was Incredibly meticulous in his workshop and post workshop guidance. The Student Life IT team truly and fully appreciates all the effort that... Paul was Incredibly meticulous in his workshop and post workshop guidance. The Student Life IT team truly and fully appreciates all the effort that went into this. A BIG Thanks to Paul!
CARDINIA SHIRE COUNCIL	Guided Implementation	10/10	$9,000	20	Great insights and advice, and mostly affirmation of the approach I am taking on several matters. Great insights and advice, and mostly affirmation of the approach I am taking on several matters.

ITRG Provides Proven Results for IT Leaders

30,000+

ITRG members spanning the Global 2000

$400M+

Cut from IT costs with our pricing intelligence and advisory support

+8%

Increase in stakeholder satisfaction where IT leaders used Info-Tech services

9.5/10

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About Info-Tech Research Group

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

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