This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

Zoho

Zoho CRM

8.8 /10

210 Reviews Write a Review

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

Filter By

2024 Emotional Footprint Champion

Latest Award, 2024

Product Impact

Latest Award, 2024

3 Top Rated Capabilities

6 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

10 Top Rated Capabilities

11 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

87 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

3% Negative

9% Neutral

88% Positive

Pros

Trustworthy
Respectful
Fair
Reliable

Feature Ratings

Average 84

Collaboration

Lead Management

Activity and Workflow Management

Customer Service Management

Account and Contact Management

Sales Management

Analytics and Reporting

Marketing Management

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Lead Management

Translation missing: en.product_page.ratings.score 8.7

View Zoho CRM in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Translation missing: en.product_page.ratings.score 8.2

View Zoho CRM in this category (opens in a new tab)

Zoho CRM Reviews

Anand k.

Role: Information Technology
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Ease of use with its amazing pricing

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

I love this product due to its user friendly and we can get all reports and customer data all in one place and if a lot of features are added which makes a user confusing and the time he has to give to learn each and everything which makes the software messy so its simple where anyone can learn easily without training.

What is your favorite aspect of this product?

This software uses multiple channels to interact with and use multiple tools for the business which might get help for the users.

What do you dislike most about this product?

In the desktop version its good to go but when it comes for the mobile version its bit slow.

What recommendations would you give to someone considering this product?

It's pricing is less compared to other CRM softwares i would suggest with pricing its an amazing product for the start ups and small and medium business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Himaanshu L.

Role: Sales Marketing
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Easy to use, superb features, cost effective

Likeliness to Recommend

8 /10

What differentiates Zoho CRM from other similar products?

Simple to use, no complexity and features

What is your favorite aspect of this product?

Client record management

What do you dislike most about this product?

In some customizations

What recommendations would you give to someone considering this product?

Must try it for clients relationship

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Alan T.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Efficient and budget-friendly

Likeliness to Recommend

8 /10

What differentiates Zoho CRM from other similar products?

Its intuitive user interface and ease of use. The platform is clearly designed with the end user in mind, providing a seamless and intuitive experience that minimizes the learning curve and maximizes user adoption. From drag-and-drop customization to interactive dashboards, Zoho CRM prioritizes usability and accessibility and does that while still being very efficient and easy to implement.

What is your favorite aspect of this product?

Being able to build personalized dashboards with widgets that display real-time metrics and key performance indicators (KPIs).

What do you dislike most about this product?

Limited functionality of the mobile app.

What recommendations would you give to someone considering this product?

Start with a Clear Plan: Define your sales processes and objectives before implementing Zoho CRM. Having a clear understanding of your goals will help you customize the platform to meet your specific needs. Start Small and Scale Up: Begin with the essential features and gradually incorporate additional functionalities as needed. This approach will help you avoid overwhelm and ensure a smoother transition for your team.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Latest Research

Zoho CRM

What is Zoho CRM?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Zoho CRM Ratings

87 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Zoho CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Customer Relationship Management - Enterprise

Zoho CRM Reviews

Anand k.

Ease of use with its amazing pricing

Likeliness to Recommend

Pros

Himaanshu L.

Easy to use, superb features, cost effective

Likeliness to Recommend

Pros

Alan T.

Efficient and budget-friendly

Likeliness to Recommend

Pros

Most Popular Zoho CRM Comparisons

HubSpot Sales Hub

Pipedrive

SugarCRM

Sage CRM

Salesforce Sales Cloud Professional

Microsoft Dynamics 365 Sales (CRM) Professional

Title

1
Since last award

1
Since last award

Feature Ratings

Collaboration

Lead Management

Activity and Workflow Management

Customer Service Management

Account and Contact Management

Sales Management

Analytics and Reporting

Marketing Management

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Vendor Support