What is Sprinklr Social?
With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
83 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprinklr Social?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Publishing
Dashboards and Reporting
Visual Analytics
Social Media Channel Integration Inbound
Sentiment Analysis
Competitor Tracking
Audience Segmentation
Influencer Identification
Vendor Capability Ratings
Availability and Quality of Training
Vendor Support
Breadth of Features
Business Value Created
Ease of Data Integration
Quality of Features
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
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Sprinklr Social Reviews
Sarah J.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jan 2024
This platform always bets on the best!
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
It lets us manage hundreds of accounts, locations, and people on social networking. Furthermore, it gives us the ability to compile an extensive collection of material, all in one place, for your convenience.
What is your favorite aspect of this product?
When it comes to linking large-scale companies, Sprinklr provides a strong option. It would be quite difficult to achieve this degree of native integration with the approximately seven hundred and fifty social media profiles that we handle. Sprinklr provides me with extensive reporting capabilities, so I can easily gauge the efficacy of our sponsored and organic initiatives. We often need extra help to finish projects due to the breadth of our operations, and Sprinklr's Managed Services have been crucial in helping us achieve our objectives.
What do you dislike most about this product?
Training films should have been shorter and organized according to sections, such as setup, publication, community administration, reporting, etc., so that users could more easily understand the material. By itself, the gadget was effective!
What recommendations would you give to someone considering this product?
If you'd rather send brief messages than emails, Sprinklr is a fantastic alternative. Additionally, the profile of the person you are corresponding with will be shown prominently at the top. Customers can be contacted through several ways, not limited to chat or email. One other thing that simplifies my life is the ability to share information with a colleague no matter where he is and interchange it throughout the firm. This works regardless of the number of connected social media profiles.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jan 2024
Could be improved in terms of effectiveness
Likeliness to Recommend
Pros
- Efficient Service
- Effective Service
- Inspires Innovation
- Caring
Vineet A.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2024
Its always getting better!
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
It offers a great solution or smooth connection with leading brancds. Level of integrtion is achieved at a great pace. With Sprinklr we have now easy access to reporting tools which helps us to increase performance of the campaigns.
What is your favorite aspect of this product?
It empowers the team to curate a detailed library od content and thattoo in a single location.
What do you dislike most about this product?
challenges while using Instagram and Tik tok sometimes in integration.
What recommendations would you give to someone considering this product?
Sprinklr social is really great as it allows to manage different brands in one tool.
Pros
- Performance Enhancing
- Effective Service
- Respectful
- Generous Negotitation