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Mature Your Privacy Operations

You’ve mastered the basics, but there are additional risk, data, and measurement tasks to complete.

  • Data privacy is increasingly becoming a requirement of every organization.
  • Privacy and IT leaders continue to struggle to develop strong privacy programs despite looming regulatory pressure.
  • IT leaders must translate legal obligations into actionable guidance for the organization.

Our Advice

Critical Insight

  • Establish a comprehensive organization-wide privacy program using a MICAS (measurable, integrated, consistent, actionable, and scalable) approach.
  • Operationalize your data protection initiatives and comply with applicable privacy regulations in the most cost-effective way.

Impact and Result

  • Privacy and IT leaders need to see privacy as more than just compliance, but rather as a driver of business efficiency.
  • Partner with the business by speaking their language and providing tools they can understand and implement.
  • Create privacy policies and standards that are established with respect to how information is collected, processed, shared, and protected within the organization's data lifecycle.
  • Establish a holistic and integrated privacy program by employing a phased approach.

Mature Your Privacy Operations Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should mature your privacy operations, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

Mature Your Privacy Operations – Executive Brief
Mature Your Privacy Operations – Phases 1-6

1. Assess privacy readiness

Identify and treat any gaps in your current privacy program.

Privacy Readiness Assessment Tool

2. Develop privacy documentation

Draft a privacy notice and cookie policy to support your program.

Privacy Notice Template – External Facing
Cookie Policy Template – External Facing

3. Manage privacy risks

Account for data processing risks in-house and with vendors.

Data Protection Impact Assessment Process Template
Data Protection Impact Assessment Tool
Data Processing Agreement Template

4. Manage data classification, retention, and transfer

Determine the best ways to govern your sensitive data.

Data Classification Policy
Data Classification Standard
Data Retention Policy Template
Data Retention Schedule Tool – GDPR
Standard Contractual Clauses Template

5. Respond to data subjects and incidents

Manage your data access and security needs.

A Guide to Data Subject Access Requests
Security Incident Management Plan
Data Breach Reporting Requirements Summary

6. Measure progress and performance

Develop KPIs to measure success.

Privacy Metrics Determination and Tracking Tool
Data Privacy Program Report
Mature Your Privacy Operations visualization

You’ve mastered the basics, but there are additional risk, data, and measurement tasks to complete.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 6-phase advisory process. You'll receive 13 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Assess privacy readiness
  • Call 1: Assess the current privacy readiness level.
  • Call 2: Identify gaps and mitigating controls.

Guided Implementation 2: Develop privacy documentation
  • Call 1: Develop privacy notices and cookie policy.
  • Call 2: Review and finalize documentation.

Guided Implementation 3: Manage privacy risks
  • Call 1: Develop DPIA process.
  • Call 2: Review and finalize DPIA process.

Guided Implementation 4: Manage data classification, retention, and transfer
  • Call 1: : Review and develop data classification and handling standards.
  • Call 2: Review and develop data retention and disposal standards.
  • Call 3: Review and develop data processing agreement.

Guided Implementation 5: Respond to data subjects and incidents
  • Call 1: Review and develop data subject access request (DSAR) handling process.
  • Call 2: Review and develop data breach handling process.

Guided Implementation 6: Measure progress and performance
  • Call 1: Build privacy program metrics.
  • Call 2: Review and finalize KPIs.

Authors

Alan Tang

Logan Rohde

Contributors

  • Andrew David Bhagyam, Global Lead, Privacy Office, Zoho
  • Preeti Dhawan, Privacy Officer, Bell
  • Monique Greene, Privacy Consultant, Juno Legal
  • Alfonso Yi, Head of Privacy & IT Risk, Ralph Lauren
  • Rita Zurbrigg, Product Marketing Manager, OneTrust

Related Content: Data Privacy

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