Maximize the Benefits from Enterprise Applications with a Center of Excellence

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Processes pertaining to managing the application are inconsistent and do not drive excellence.
There is a lack of interdepartmental collaboration between different teams pertaining to the application.
There are no formalized roles and responsibilities for governance and support around enterprise applications.

Our Advice

Critical Insight

Scale the Center of Excellence (CoE) based on business needs. There is flexibility in how extensively the CoE methodology is applied and rigidity in how consistently it should be used.
The CoE is a refinery. It takes raw inputs from the business and produces an enhanced product, removing waste and isolating it from re-entering day-to-day operations.
Excellence is about people as much as it is about process. Documented best practices should include competencies, key resources, and identified champions to advocate the CoE practice.

Impact and Result

Formalize roles and responsibilities for all application initiatives.
Develop a standard process of governance and oversight surrounding the application.
Develop a comprehensive support network that consists of IT, the business, and external stakeholders to address issues and problem areas surrounding the application.

Maximize the Benefits from Enterprise Applications with a Center of Excellence Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should establish a Center of Excellence for your enterprise application, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

Maximize the Benefits from Enterprise Applications with a Center of Excellence – Executive Brief

1. Create a vision for the CoE

Understand the importance of developing an enterprise application CoE, define its scope, and identify key stakeholders.

2. Design the CoE future state

Gather high-level requirements to determine the ideal future state.

3. Develop a CoE roadmap

Assess the required capabilities to reach the ideal state CoE.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Table of Contents

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Guided Implementation 1: Create a vision for the CoE

Call 1: Understand the significance of building a CoE for your enterprise application. Define the scope of the CoE and identify stakeholders.
Call 2: Align the CoE goals with corporate objectives.
Call 3: Understand the four defining elements of the CoE Operating Model. Determine current support capability under each element.

Guided Implementation 2: Design the CoE future state

Call 1: Analyze and classify requirements.
Call 2: Identify CoE initiatives to address classified requirements.
Call 3: Create a map of the ideal state that ties identified initiatives with the CoE Operating Model.

Guided Implementation 3: Develop a CoE roadmap

Call 1: Assess the capabilities required to build the CoE.
Call 2: Prioritize CoE initiatives and identify any dependencies.
Call 3: Measure and track the success of each initiative using KPIs.

Authors

Suanne McGrath-Kelly

Mohammed Alsakka

Contributors

Eric Kimberling, Principal, Panorama Consulting
Jim Miller, Principal, Data Clarity Corporation
Jon Strickler, Principal, Horizon Line Group
Mike Boldt , IT Director, Moog Inc.
Peter Coppola, Associate Director, Application Services, Australian Catholic University
Rory O’Neill, IT Director, University of Alaska
Shibi Jose, Business Systems Analyst, City of Prince Albert
Anonymous contributor, Government Research Institute