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A successful go-to-market (GTM) strategy aligns marketing, product, sales, and customer success, enables product launch decision-making based on deep buyer understanding,...
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This note examines whether “SaaSpocalypse” claims are valid, based on full-year results from 24 public companies that have significant customer experience (CX) SaaS offerings.
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A PowerPoint tool you can use to create an executive-ready, one-page summary of how your redesigned workflow delivers value.
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An Excel tool that helps you assess the suitability, value, risk, and feasibility of business processes.
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Workday has spent eighteen months acquiring the pieces – Sana Labs, Pipedream, Flowise – and the March 2026 global launch is where they converge. The result is an AI layer...
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Every ERP vendor is now promising AI. The real question for a CIO is not whether the ERP has AI features, because they all do, but whether those features lock you into that...
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At ZohoDay26, Info-Tech’s John Annand sat down with Ramprakash “Ram” Ramamoorthy (Director of AI Research at Zoho). Over a wide-ranging conversation, John and Ram discussed...
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An Excel tool to help determine your team’s staffing needs, sourcing, and structure.
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A comprehensive PowerPoint deck that walks you through the steps to build an optimized application support team.
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Ensuring application support teams are at their optimal size and structure is critical when running major enterprise apps like ERPs or CRMs. But this challenge becomes even...
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