Terminate the IT Infrastructure Outsourcing Relationship

There must be 50 ways to leave your vendor.

Onsite Workshop

Inadequate assessment and planning when terminating your outsourcing relationship can cause:

  • Recurring vendor problems after project implementation
  • Poor system performance
  • Downtime impacting the business

A proper root cause assessment of outsourcing problems and project planning will result in:

  • Greater perceived value from the outsourcing relationship
  • Improved system performance and/or reduced costs

Module 1: Diagnose the Problem

The Purpose

  • Identify the reasons for terminating your relationship.
  • Diagnose the problems underlying your dissatisfaction with the current agreement.

Key Benefits Achieved

  • Identified problems causing grief in the outsourcing relationship.

Activities: Outputs:
1.1 Identify problems underlying the dissatisfaction with your current agreement
  • Reasons behind outsourcing problems

Module 2: Validate the Outsourcing Strategy

The Purpose

  • Re-assess the outsourcing strategy to ensure that it is still appropriate for the organization.

Key Benefits Achieved

  • A cost effective outsourcing strategy that is a good strategic fit with the organization.

Activities: Outputs:
2.1 Re-assess outsourced infrastructure components
  • Validated outsourced components
2.2 Re-evaluate your short-term and long-term requirements
  • Validated short-term and long-term requirements
2.3 Validate your selected deployment model
  • Validated deployment model

Module 3: Make the Case and Structure the Project

The Purpose

  • Select the best course of action based on a qualitative and quantitative analysis.
  • Structure the project to maximize success.

Key Benefits Achieved

  • Carefully evaluated options resulting in the best selected course of action.
  • Structured project to maximize project success.  

Activities: Outputs:
3.1 Make the qualitative and financial case for each option
3.2 Make the go/no-go decision
  • Selected course of action
3.3 Develop the business case
  • Completed business case

Module 4: Develop a Plan to Stay With the Provider

The Purpose

  • Develop a plan to rehabilitate or renegotiate your current agreement.

Key Benefits Achieved

  • Plan to rehabilitate or re-negotiate with the vendor to address potential root problems such as lack of vendor management.

Activities: Outputs:
4.1 Develop a rehabilitation plan
4.2 Develop vendor management capabilities and a collaborative partnership
4.3 Re-negotiate your contract
  • Rehabilitation and re-negotiation plan

Module 5: Select a New Provider

The Purpose

  • Select the most suitable provider for the organization’s needs.

Key Benefits Achieved

  • Suitable provider that can meet both current and future requirements selected.

Activities: Outputs:
5.1 Design your RFP
  • RFP
5.2 Score your RFP responses
  • RFP scoring tool
5.3 Steps to take before selecting a new provider
5.4 Review the SLAs and contract
  • Selected provider

Module 6: Develop a Plan and Execute the Move

The Purpose

  • Develop an action plan that will minimize risks and maintain business uptime requirements.

Key Benefits Achieved

  • A moving plan will minimize risks and maintain business uptime requirements.

Activities: Outputs:
6.1 Examine moving strategies and develop a transition plan
  • Project action plan and monitoring tool
6.2 Notify the incumbent
6.3 Measure project success

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