Terminate the IT Infrastructure Outsourcing Relationship
There must be 50 ways to leave your vendor.
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Inadequate assessment and planning when terminating your outsourcing relationship can cause:
- Recurring vendor problems after project implementation
- Poor system performance
- Downtime impacting the business
A proper root cause assessment of outsourcing problems and project planning will result in:
- Greater perceived value from the outsourcing relationship
- Improved system performance and/or reduced costs
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Diagnose the Problem
The Purpose
- Identify the reasons for terminating your relationship.
- Diagnose the problems underlying your dissatisfaction with the current agreement.
Key Benefits Achieved
- Identified problems causing grief in the outsourcing relationship.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Identify problems underlying the dissatisfaction with your current agreement |
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Module 2: Validate the Outsourcing Strategy
The Purpose
- Re-assess the outsourcing strategy to ensure that it is still appropriate for the organization.
Key Benefits Achieved
- A cost effective outsourcing strategy that is a good strategic fit with the organization.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Re-assess outsourced infrastructure components |
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| 2.2 | Re-evaluate your short-term and long-term requirements |
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| 2.3 | Validate your selected deployment model |
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Module 3: Make the Case and Structure the Project
The Purpose
- Select the best course of action based on a qualitative and quantitative analysis.
- Structure the project to maximize success.
Key Benefits Achieved
- Carefully evaluated options resulting in the best selected course of action.
- Structured project to maximize project success.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Make the qualitative and financial case for each option |
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| 3.2 | Make the go/no-go decision |
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| 3.3 | Develop the business case |
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Module 4: Develop a Plan to Stay With the Provider
The Purpose
- Develop a plan to rehabilitate or renegotiate your current agreement.
Key Benefits Achieved
- Plan to rehabilitate or re-negotiate with the vendor to address potential root problems such as lack of vendor management.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Develop a rehabilitation plan |
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| 4.2 | Develop vendor management capabilities and a collaborative partnership |
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| 4.3 | Re-negotiate your contract |
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Module 5: Select a New Provider
The Purpose
- Select the most suitable provider for the organization’s needs.
Key Benefits Achieved
- Suitable provider that can meet both current and future requirements selected.
| Activities: | Outputs: | |
|---|---|---|
| 5.1 | Design your RFP |
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| 5.2 | Score your RFP responses |
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| 5.3 | Steps to take before selecting a new provider |
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| 5.4 | Review the SLAs and contract |
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Module 6: Develop a Plan and Execute the Move
The Purpose
- Develop an action plan that will minimize risks and maintain business uptime requirements.
Key Benefits Achieved
- A moving plan will minimize risks and maintain business uptime requirements.
| Activities: | Outputs: | |
|---|---|---|
| 6.1 | Examine moving strategies and develop a transition plan |
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| 6.2 | Notify the incumbent |
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| 6.3 | Measure project success |
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