Stop Just Managing Capacity by Moving to a Capacity-as-a-Service Strategy

Capacity planning is a skill that all infrastructure professionals need to develop.

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The lack of formal capacity management and planning can cause:

  • Unexpected failure of applications due to lack of capacity.
  • Excessive operational costs for unnecessary infrastructure.
  • Increased project planning for new technology initiatives.

Accurate capacity planning provides the tools to:

  • Appropriately manage IT systems.
  • Increase IT flexibility for acquisitions and new business initiatives.
  • Move to clear service tiers for resources based on business needs.

Module 1: Introduction to Capacity Planning Concepts

The Purpose

  • Provide a basic understanding of capacity planning as an IT skill.
  • Identification of the relevant sections of COBIT and ITIL.

Key Benefits Achieved

  • Understanding of the role capacity planning plays in infrastructure tasks.
  • Providing a scope for the capacity management and planning project.

Activities: Outputs:
1.1 Define the role of capacity management in infrastructure day-to-day activities.
1.2 Define the relevant COBIT and ITIL modules.
  • Understand the core concepts of ITIL and COBIT as they apply to capacity management.
1.3 Understand the difference and benefits of capacity management versus capacity planning.
  • Define the positive improvements possible by adopting capacity planning best practices.

Module 2: Determine the Services that IT Provides

The Purpose

  • Re-orientate infrastructure from a commodity view to a service view.
  • Identify IT resources that IT provides to the business.
  • Align the IT resources with IT services.

Key Benefits Achieved

  • An understanding of resource usage based on business needs.
  • A starting point for rationalizing IT resources with capacity management needs.

Activities: Outputs:
2.1 Define critical IT services.
  • Prioritized list of IT services.
2.2 Define the critical resources for those services.
  • A list of resources associated with each IT service.
2.3 Relate services with business priorities.

Module 3: Relate Business Needs to Applications

The Purpose

  • Separate high priority capacity management issues from application or vendor management issues.
  • Prioritize those capacity issues that IT can manage and fix.

Key Benefits Achieved

  • A starting point for capacity management.
  • An understanding of the relationship between application and infrastructure pieces.

Activities: Outputs:
3.1 Build a detailed description of each resource required for the top three IT services.
  • A map of resource dependencies based on the IT services.
3.2 Map dependencies for each IT service.
  • A set of KPIs based on measurements that IT is already using for day-to-day operations.
3.3 Define KPIs for capacity management.
  • A prioritized list of infrastructure resources for capacity management.

Module 4: Design Potential Pools of Resources to Manage Capacity

The Purpose

  • Build a plan for implementing the capacity management and planning plan.

Key Benefits Achieved

  • Provide a starting point for measuring and understanding the organization’s capacity.
  • Aligning capacity planning with ongoing infrastructure projects.

Activities: Outputs:
4.1 Analyze historic utilization of resources to determine the peak and spare capacity.
  • A project plan for communicating with IT and external stakeholders.
4.2 Design a long-term plan to reduce service interruptions.
  • Identification of a shortlist of related projects that should be part of the capacity management plan.

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