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Select a Casino Table Games Scheduling Solution

The right people at the right table and the right time.

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Without a workforce scheduling solution, the casino runs the following risks:

  • Incur costs associated with non-compliance with labor and union regulations.
  • Under and over staffing.
  • Employee frustration and higher attrition rates.

Implementing a workforce scheduling solution results in the following benefits:

  • Higher employee satisfaction with increased scheduling flexibility.
  • Maximizing table games revenue by scheduling based on data and analytics.
  • Reduce the resources needed for creating schedules.

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Module 1: Establish the Scope

The Purpose

  • Establish the scope of your workforce management (WFM) initiative.

Key Benefits Achieved

  • Confidence that the project aligns with the organization’s needs and goals.
  • Support from top stakeholders.

Activities: Outputs:
1.1 Map the current HRIS application architecture to Info-Tech framework.
1.2 Establish the scope of your workforce management initiative to decide whether to continue with this blueprint or to expand the scope to a larger HRIS project.
  • An assessment of the importance of the project in the context of the larger organization

Module 2: Identify Challenges and Drivers

The Purpose

  • Assign a project manager and identify challenges and drivers.

Key Benefits Achieved

  • Clear understanding of the current state of the WFM scheduling.
  • A 360-degree view of IT stakeholders.
  • Clear understanding of the criteria to measure success for WFM scheduling.

Activities: Outputs:
2.1 Assign a project manager to take responsibility for your workforce management and scheduling initiative.
2.2 Assess your current scheduling challenges and project drivers.
2.3 Conduct a thorough analysis, including SWOT, as an early step to charting your scheduling solution.
  • A documented rationale for proceeding with the WFM scheduling initiative.

Module 3: Capture Your WFM Scheduling Requirements

The Purpose

  • Elicit and capture your WFM scheduling requirements.

Key Benefits Achieved

  • Buy-in from the scheduling stakeholders for IT’s involvement.
  • Accelerated development of high-level requirements for the WFM scheduling solution.
  • Clear understanding of the high-level requirements for the WFM scheduling solution.

Activities: Outputs:
3.1 Choose the best approach for workforce scheduling based on the needs and acceptance of the organization.
3.2 Elicit and capture your WFM scheduling requirements.
3.3 Define your WFM and project management metrics for success.
  • A documented understanding of the business requirements for workforce management scheduling.

Module 4: Assess the WFM Vendor Landscape

The Purpose

Assess the WFM Vendor Landscape for table games.

Key Benefits Achieved

Understanding of WFM vendor profiles and use cases for table games.

Activities: Outputs:
4.1 Review vendor profiles and scoring.
  • Identify three or four (max) potential WFM RFP participants

Module 5: Create Initial Vendor Shortlist

The Purpose

Identify possible vendors for a table games solution.

Key Benefits Achieved

A shortlist of vendors to reach out to with a RFP.

Activities: Outputs:
5.1 Create initial vendor shortlist.
  • Requirements and specifications of the target WFM solution

Module 6: Create and Issue an WFM RFP

The Purpose

Create an RFP to submit to WFM vendors.

Key Benefits Achieved

Method to convey your WFM scheduling requirements to vendors while following the proposal and procurement steps set by your organization

Activities: Outputs:
6.1 Create an RFP to submit to WFM vendors.
  • Completed WFM Scheduling RFP Template to document and communicate your WFM scheduling solution requirements to vendors
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