Reimagine IT Operations for a Cloud-First World
You can’t afford to ignore the fast-changing infrastructure landscape.
RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.You can’t afford to ignore the fast-changing infrastructure landscape:
- Both the Business and IT are buying cloud services, but Operations isn’t involved until the services break.
- Operational activities aren’t clearly defined or assigned, and things slip through the cracks.
- The adoption of cloud hasn’t necessarily led to a deprecation of current, on-premises services, which may require integration with cloud services.
- Operations staff are unsure of their role in your organization in a cloud-first world. Cloud abstracts away many day-to-day operational tasks.
- New skills are in short supply and training budgets are limited.
Stable, cost-effective, secure infrastructure is always the goal of operations management. Take the following steps to succeed:
- Define the role of Operations in the IT organization, and how Operations will support key cloud initiatives.
- Create a high-level design sketch of the future-state operations team.
- Identify high-importance, low-maturity activities that must be improved to adequately support the new environment.
- Consider whether any activities should be insourced, outsourced, or co-sourced.
- Identify action items and projects that support the transition to the future state design.
- Clearly communicate the rationale for any major changes.
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Module 1: Review Your Cloud Strategy and Create a Mission Statement
The Purpose
Establish the need for change.
Key Benefits Achieved
Create a mission statement and end-state design to guide the rest of the workshop.
Activities: | Outputs: | |
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1.1 | Review the IT strategy and cloud strategy & action plan. |
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1.2 | Identify key operational capabilities |
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1.3 | Develop a mission statement for IT Operations aligned with IT strategy and initiatives. |
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1.4 | Create an end-state organizational sketch. |
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Module 2: Conduct an Operational Activities Assessment
The Purpose
Clarify operational roles and responsibilities, and identify action items to ensure cloud readiness.
Key Benefits Achieved
Clarify operational roles and responsibilities, and identify action items to ensure cloud readiness.
Activities: | Outputs: | |
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2.1 | Review cloud operations activities. |
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2.2 | Identify cloud operations roles. |
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2.3 | Conduct a RACI analysis. |
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2.4 | Perform a maturity assessment on key activities. |
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2.5 | Identify opportunities to improve key operational activities. |
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Module 3: Finalize the Design Sketch and Create a Communication Plan
The Purpose
Ensure changes are well-defined, supported, and communicated.
Key Benefits Achieved
Confidently approach key stakeholders to make the project a reality.
Activities: | Outputs: | |
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3.1 | Identify needed tools, skills, and knowledge. |
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3.2 | Review decision rights, accountability, and individual authority against the design sketch. |
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3.3 | Perform quality control on the working group’s recommendations. |
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3.4 | Structure the role of the Cloud Center of Excellence (CCoE). |
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3.5 | Create a communication plan. |
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3.6 | Identify key project and initiative metrics. |
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