Outsource Network Management

Outsource network management for optimal availability, reliability, and performance, but keep a firm hand on governance to maintain accountability and control.

Onsite Workshop


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Failure to outsource successfully can result in:

  • Increased levels of inefficiency within the organization.
  • Inability to focus on core operations of the company.
  • Lost productivity due to lack of specialization.
  • Inability to achieve growth and remain competitive with fellow companies in the industry.

Benefits of outsourcing successfully include:

  • Ability to achieve growth through specialization.
  • Reduced ownership costs.
  • Access to external expertise/intellectual property.
  • Improved operational performance and increased level of specialization.
  • Better allocation of resources.

Module 1: Make the Case

The Purpose

  • Determine whether your organization is ready to outsource its network management services.
  • Compare current state of network management to the target state and analyze how the gaps can be filled.
  • Determine which components should be outsourced.

Key Benefits Achieved

  • Full assessment and analysis of the organization’s current situation.
  • Final decision on whether or not to outsource network management services.

Activities: Outputs:
1.1 Evaluate current network management state.
  • Evaluation of network management capabilities.
1.2 Assess the outsourcing decision.
1.3 Determine which components will be outsourced.
  • Decision regarding whether or not the company should choose to outsource, and if so, which components should be outsourced.

Module 2: Develop the Business Case and RFP

The Purpose

  • Build the structure around outsourcing services within network management.
  • Determine what the key criteria should be with respect to the creation of the RFP.

Key Benefits Achieved

  • Business buy-in to be able to start the outsourcing process.
  • Developed project structure and outline.
  • Set of project steps as you move towards outsourcing network management.

Activities: Outputs:
2.1 Build the business case document.
  • Business Case.
2.2 Create the RFP.
  • RFP document.

Module 3: Select a Vendor

The Purpose

  • Select a vendor based on technical, qualifying factors as well as its strategic fit with your organization.
  • Review the contract prior to signing in order to ensure a mutually beneficial partnership moving forwards.

Key Benefits Achieved

  • Knowledge of vendor market and the competitive landscape.
  • Contract/SLA review and signing of finalized vendor.

Activities: Outputs:
3.1 RFP review.
3.2 Shortlisting vendors.
3.3 Final vendor selection.
  • Vendor(s) selected.
3.4 Contract negotiation.
  • Reciprocal understanding and acceptance of SLA terms.

Module 4: Develop a Transition Plan

The Purpose

  • Facilitate the move from in-house to third-party vendor.
  • Plan for any potential risks and problematic areas.
  • Develop a set of standards for internal communications.

Key Benefits Achieved

  • Guidelines for how to proceed with the network management transition.
  • Identification of potential risks, and development of appropriate mitigation strategies should they arise.

Activities: Outputs:
4.1 Development of an outsourcing strategy.
4.2 Creation of an outsourcing network management roadmap.
  • Network management outsourcing roadmap.

Module 5: Implement and Measure Success

The Purpose

  • Ensure the project remains sustainable throughout the future by performing consistent review points/checkpoints to keep vendor performance on track.
  • Enable organization to achieve optimal performance levels and close any gaps that exist.

Key Benefits Achieved

  • Procedures for conducting service reviews with vendor.
  • Increased performance levels within outsourced network management services.

Activities: Outputs:
5.1 Establish a set structure for vendor relations and communication.
  • Vendor communication plan.
5.2 Evaluation of outsourcing performance using metrics.
  • Vendor performance review.
  • Procedures surrounding the annual service review.

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