Outsource Network Management
Outsource network management for optimal availability, reliability, and performance, but keep a firm hand on governance to maintain accountability and control.
RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.Failure to outsource successfully can result in:
- Increased levels of inefficiency within the organization.
- Inability to focus on core operations of the company.
- Lost productivity due to lack of specialization.
- Inability to achieve growth and remain competitive with fellow companies in the industry.
Benefits of outsourcing successfully include:
- Ability to achieve growth through specialization.
- Reduced ownership costs.
- Access to external expertise/intellectual property.
- Improved operational performance and increased level of specialization.
- Better allocation of resources.
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Module 1: Make the Case
The Purpose
- Determine whether your organization is ready to outsource its network management services.
- Compare current state of network management to the target state and analyze how the gaps can be filled.
- Determine which components should be outsourced.
Key Benefits Achieved
- Full assessment and analysis of the organization’s current situation.
- Final decision on whether or not to outsource network management services.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Evaluate current network management state. |
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| 1.2 | Assess the outsourcing decision. |
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| 1.3 | Determine which components will be outsourced. |
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Module 2: Develop the Business Case and RFP
The Purpose
- Build the structure around outsourcing services within network management.
- Determine what the key criteria should be with respect to the creation of the RFP.
Key Benefits Achieved
- Business buy-in to be able to start the outsourcing process.
- Developed project structure and outline.
- Set of project steps as you move towards outsourcing network management.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Build the business case document. |
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| 2.2 | Create the RFP. |
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Module 3: Select a Vendor
The Purpose
- Select a vendor based on technical, qualifying factors as well as its strategic fit with your organization.
- Review the contract prior to signing in order to ensure a mutually beneficial partnership moving forwards.
Key Benefits Achieved
- Knowledge of vendor market and the competitive landscape.
- Contract/SLA review and signing of finalized vendor.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | RFP review. |
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| 3.2 | Shortlisting vendors. |
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| 3.3 | Final vendor selection. |
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| 3.4 | Contract negotiation. |
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Module 4: Develop a Transition Plan
The Purpose
- Facilitate the move from in-house to third-party vendor.
- Plan for any potential risks and problematic areas.
- Develop a set of standards for internal communications.
Key Benefits Achieved
- Guidelines for how to proceed with the network management transition.
- Identification of potential risks, and development of appropriate mitigation strategies should they arise.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Development of an outsourcing strategy. |
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| 4.2 | Creation of an outsourcing network management roadmap. |
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Module 5: Implement and Measure Success
The Purpose
- Ensure the project remains sustainable throughout the future by performing consistent review points/checkpoints to keep vendor performance on track.
- Enable organization to achieve optimal performance levels and close any gaps that exist.
Key Benefits Achieved
- Procedures for conducting service reviews with vendor.
- Increased performance levels within outsourced network management services.
| Activities: | Outputs: | |
|---|---|---|
| 5.1 | Establish a set structure for vendor relations and communication. |
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| 5.2 | Evaluation of outsourcing performance using metrics. |
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