Develop Infrastructure & Operations Policies and Procedures
Document what you need to document and forget the rest.
Onsite Workshop
Without effective policies and procedures:
- Time and money are wasted dealing with mistakes or missteps that should have been addressed by procedures or policies.
- Standard operating procedures are less effective without a policy to provide a clear mandate and direction.
- Adhering to policies is rarely a priority, as compliance often feels like an impediment to getting work done.
Use Info-Tech’s effective process to:
- Prioritize and address policy gaps.
- Create effective policies that are maintainable, reasonable, measurable, auditable, and enforceable.
- Support policies with effective procedures.
Module 1: Identify Policy and Procedure Gaps
The Purpose
Prioritize policy and procedure gaps in order to align documentation efforts with business requirements.
Key Benefits Achieved
Streamline the documentation effort while still meeting business requirements.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | List and review current-state pain points in Infrastructure & Operations processes. |
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| 1.2 | Identify gaps and pain points that can be addressed through policy/ procedure documentation. |
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| 1.3 | Prioritize documentation tasks based on documentation value, risk mitigation, and ease of implementation and enforcement. |
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Module 2: Develop Policies
The Purpose
Adapt policy templates to meet your business requirements.
Key Benefits Achieved
Draft policies and assign policy management roles and responsibilities.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Create the top 4-6 policies using Info-Tech templates. |
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| 2.2 | Review policies with stakeholders. |
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| 2.3 | Prepare policies for approval. |
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| 2.4 | Define policy maintenance roles and responsibilities. |
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Module 3: Document Effective Procedures
The Purpose
Improve policy adherence and service effectiveness through procedure standardization and documentation.
Key Benefits Achieved
Prioritize and document procedures that support effective Infrastructure & Operations programs.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Identify high-priority policies to formalize and document. |
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| 3.2 | Review the principles of tabletop planning: what is it and how does it work? |
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| 3.3 | Outline high-level procedure workflows. |
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
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