Webinar: Improve Service Desk Ticket Queue Management

Name: Webinar: Improve Service Desk Ticket Queue Management
Uploaded: 2023-01-17 00:00:00 -0500
Duration: 13:23
Description: Strong queue management is the foundation to good customer service.

Taking time to strengthen your service desk fundamentals - including defining clear and efficient ticket queue management processes - will improve service delivery times, reduce your backlog, and ultimately increase end-user satisfaction.