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This note examines whether “SaaSpocalypse” claims are valid, based on full-year results from 24 public companies that have significant customer experience (CX) SaaS offerings.
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This note provides comprehensive coverage and evaluation of Enterprise Connect 2026, including vendor announcements and market trends.
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At GTC 2026, NVIDIA founder and chief executive Jensen Huang argued that companies are no longer buying compute. They are building token factories.
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Ignite’s launch of Microsoft Foundry reshapes Dynamics 365’s front-office role; users are being shifted to a Copilot conversational interface supported by AI agents while...
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NiCE’s 2025 Analyst Summit marked a decisive shift toward AI orchestration in customer experience. The company’s momentum highlights not only innovation potential but also...
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In October 2025, Google Cloud unveiled Gemini for Enterprise, a unified agentic AI platform designed to help organizations build secure, scalable AI agents. These agents...
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Zoho introduced multiple advancements in artificial intelligence. The prime announcement is the launch of Zia LLM, which includes three proprietary large language models....
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So, you know about AI biases but want to see a demonstration of what’s involved in identifying and removing them from a machine learning/AI application? A recent webinar by...
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DataRobot, a vendor of enterprise AI, recently released a report revealing that nearly half (42%) of AI professionals in the US and the UK are “very” or “extremely”...
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