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SAP Ariba and RapidRatings Work Together to Streamline Risk Management
RapidRatings and SAP Ariba are working together to provide their customers with a more flexible risk-management solution. Through open APIs, SAP Ariba customers can access their RapidRatings-subscription information without leaving the SAP Ariba environment.
According to Kristen Jordeth, SAP Ariba’s go-to-market director for North America, “All they have to do is turn a subscription code on, key it in, and they're connected. It eliminates the setup, makes it easier on the customer side, and they can take advantage of subscriptions they already have and access them in one view throughout that whole process.”
SAP Ariba score at SoftwareReviews.com
With this collaborative approach, SAP Ariba customers will benefit from a more streamlined process for identifying and managing vendor risk.
SAP Ariba’s willingness to integrate with third-party solutions is a smart business decision:
- It provides customers with more potential options and allows them to leverage their existing subscriptions with other complementary vendors;
- It allows SAP Ariba to focus on putting a general framework in place without having to provide a complete end-to-end solution;
- It prevents SAP Ariba from having to invest heavily in functionality or in acquisitions to stave off niche competitors; and
- It should keep existing customers happy (i.e. loyal and under contract) while it provides an appealing benefit to lure potential customers into the fold.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.
Five9’s CX Summit for 2021 hosted events and interactive sessions that explored best practices for using Five9 as well as an outline of Five9’s roadmap for the coming year. Of special focus was Five9’s projected investments in voice technologies for the contact center.
John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service (CCaaS) market space and Zendesk’s position in that space.
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.