Comprehensive software reviews to make better IT decisions
Samanage Wins Big in SolarWinds Acquisition
SolarWinds’ acquisition of Samanage presents a bright future for this product – assuming it isn’t starved of development budget.
Source: Samanage at Software Reviews.
On April 11, 2019, SolarWinds announced that it is acquiring Samanage for US$350 million. According to SolarWinds, it intends to use Samanage to deploy an improved service desk product. It hopes to close the sale by the end of the second quarter of calendar year 2019.
This acquisition is great news for Samanage. SolarWinds will propel it into new markets and into new use cases. After some refactoring, it will allow for (hopefully) seamless workflows across the SolarWinds product line. Of course, SolarWinds could potentially starve Samanage of development budget. Hopefully that won’t happen.
If you are a SolarWinds shop, and you are buying an ITSM or ITAM tool, give Samanage a good look. I’m excited to see the new heights that Samanage will reach once it has been embedded into the SolarWinds product line.
Want to Know More?
Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.
Atlassian has acquired Halp, a real-time helpdesk tool that integrates with Slack. With the broader context of this move being Atlassian and Slack’s strategic alliance, might there be more to this acquisition than meets the eye?
Organizations are complex and have multiple stakeholders involved in the delivery of a service. In a public sector organization, for example, there are end users, multiple agencies and departments, and vendors involved in the delivery and consumption of the service. Service design methods and tools assist in making sense of these stakeholders’ inter-relationships and allow organizations to make sound decisions during service implementation.
The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.
ITSM vendor InvGate announced that due to COVID-19 any organization can use InvGate Service Desk free of charge. This promotion helps IT departments when they need it most while gaining adoption and market traction for InvGate.
ServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital transformation space.
Ivanti is well positioned to build on a solid ITSM foundation and will deliver expanded capability in areas such as mobility, customer experience, enterprise service management, and artificial intelligence.
IT solutions provider BMC announced that Shared Services Canada (SSC) has selected BMC Remedy to be its new ITSM platform. This adoption shows that BMC continues to be a viable option for governments and large enterprises.
ServiceNow has released four free emergency response apps to help customers with crisis management in the wake of COVID-19, including emergence response operations, employee outreach, self-reporting, and exposure management.