Comprehensive software reviews to make better IT decisions
Salesforce Set to Release LXP, myTrailhead, in 2019
Salesforce is entering into the LXP market with myTrailhead, which is built off of its Trailhead free learning platform. myTrailhead will offer companies the ability to customize the platform and embed the learning experience right into Salesforce.
myTrailhead takes the existing content from your LMS and pulls it into the platform through a guided setup process. New content can be created within the platform and the content Salesforce created through Trailhead can also be used to create learning and skills modules.
As technology continues to shift, the new skills needed are constantly shifting, and organizations are bearing the responsibility of training their staff to keep up. Salesforce recognizes that companies need to adopt a culture of learning and by launching myTrailhead, it empowers organizations to adopt that culture and upskill their employees without leaving the Salesforce platform.
It will have many common features like being mobile-friendly, customizable to the organization’s branding, and the ability to create unique learning paths for individuals. Its gamification through a badge and reward system is a fun way to keep employees engaged and make learning more fun.
With myTrailhead, Salesforce is creating a product that will require every employee to have their own seat for training and monitoring compliance. For organizations that already have the majority of their staff on Salesforce it might not be a sticking point, but for organizations that share seats or only use Salesforce for their sales and marketing teams this will most likely be an expensive option for a learning experience platform.
On October 6, 2020, Cisco introduced a slew of updates for Webex software and hardware, coming October and early November. This briefing predominantly featured the release of Webex Room Navigator with of IoT technology, which seeks to reduce COVID-19 spread and optimize office footprint.
On October 21, 2020, Avaya briefed its OneCloud CCaaS solution. OneCloud CCaaS provides an omnichannel experience with market-leading capabilities. If one’s organization is already embedded in the Avaya ecosystem, then OneCloud CCaaS ought to be leveraged if contact center functionality is sought.
On October 23, 2020, Verizon briefed its Contact Center Hub for SMBs. Launched October 1, Contact Center Hub is a hosted cloud service aimed at providing an easy-to-use multi-channel contact center solution for small- and mid-sized organizations. For SMBs that do not have a large customer base and only require the basics, consider shortlisting Verizon’s Contact Center Hub – especially if Verizon’s solutions are already being used in the organization.
On October 21, 2020, Talkdesk demoed On the Go, the latest addition to its cloud-based contact center solution CX Cloud. On the Go is built for convenience and remote work, using a device’s virtual assistant (such as Siri) for making calls and accessing data. However, this also means that part of On the Go’s success is tied up with how effective virtual assistants are.
In this note, I interviewed Himadri Das, head of automation at TietoEVRY. Areas that were covered include important things businesses should consider for implementing AI-based solutions, the maturity level should their practices have, the possible risks of adopting AI, and areas of AIOps that need more improvement.
Chronicle, Alphabet’s enterprise security company, expands its North American partner base with Herjavec Group, its first Canadian partner. Herjavec Group is the first service provider in Canada to be certified in, and provide access to, Chronicle’s security intelligence products.
Student retention, already a major concern at higher education institutions, is an even greater concern as students are unable to learn in person and on campus.
Morpheus Leads the Shift from Cloud Management Platform to Hybrid Cloud Application Orchestration with Its 5.0 Release
The Morpheus cloud management platform (CMP) has moved beyond its original focus on DevOps automation and self-service. Morpheus provides a management control plane to enable users to deploy workloads anywhere. Such a control plane is the way of the future for managing complex enterprise technology stacks.
RTView offers a middleware monitoring solution. This solution brings much-needed observability to complex technology stacks.