Comprehensive software reviews to make better IT decisions
RingCentral Briefs on Current and Upcoming UCaaS Features
At Enterprise Connect 2020, Anand Eswaran (President & Chief Operating Officer, RingCentral) outlined RingCentral’s current Unified Communications as a Service (UCaaS) offerings and upcoming features. Key current features include:
- MVP (message, video, phone), and these capabilities are not limited to internal communication and collaboration. A user can message externally with other organizations, enabling cross-organization teams. This includes the ability to send files, assign tasks, and set up calendars.
- Video capabilities that integrate with both Outlook and G Suite. This allows users to switch from phone calls to video meetings within their email applications.
- Other integrations, such as Slack and Microsoft Teams. This includes direct routing with Microsoft Teams’ telephony capabilities.
Upcoming features include:
- AI-driven live transcription by the end of 2020.
- A new partnership with Poly to complement RingCentral Rooms hardware (focusing on the X30 and X50 video conferencing models).
Source: SoftwareReviews RingCentral Office Scorecard. Accessed September 10, 2020.
A running theme throughout RingCentral’s session was interoperability and integration. Rather than producing a siloed UCaaS offering, RingCentral has instead opted to integrate with a variety of other collaboration tools and hardware providers. This reinforces one the key future trends highlighted in Info-Tech’s Market Trends and Buyer’s Guide for enterprise collaboration tools: interoperability will keep increasing.
End users often have too many tools with overlapping capabilities. This creates confusion and lowers productivity. Key vendors in the unified communications and collaboration space are beginning to respond to this problem. Rather than giving end users a “this or that” choice for tool use (in which the choice could go against the vendor), vendors are preferring to offer a “this and that” choice.
This indicates a maturing market as standards for proper integration solidify. Indeed, some best-of-breed apps have sought to survive the market by integrating with as many suites and apps as possible. Such apps usually become the app of choice for a particular type of communication or collaboration, no matter which platform is being used. It is no surprise, then, that Zoom (a best-of-breed for web conferencing software) is integrating with RingCentral. While RingCentral’s Office offers a broad UCaaS solution, the fact that end users can still use Zoom within that platform makes RingCentral’s Office more appealing.
Furthermore, it is often easy to forget the importance of software integration with hardware, too. A UCaaS solution that offers video and audio conferencing will likely not be chosen by an organization if the solution cannot be paired with the organization’s meeting room equipment. Bridging this gap by partnering with established hardware provider Poly puts RingCentral in good stead to be a leader in the UCaaS marketspace.
Source: SoftwareReviews UCaaSData Quadrant. Accessed September 10, 2020.
Want to Know More?
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.
On July 14, NEC and Intermedia briefed Info-Tech about their ongoing partnership and continuing global rollout of UNIVERGE BLUE.
On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these effects continue to ripple into FY21. While global cloud sales continue to dominate, alongside a strong quarter in China, global revenue was down 5% year-over-year (YoY).
On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.
On April 20, 2021, Nextiva briefed Info-Tech on its Nextiva One suite, with a focus on its communication applications: Business Phone (voice) and Cospace (videoconferencing and collaboration). Nextiva plans to expand beyond the US later this year.
On February 22, 2021, Alcatel-Lucent Enterprise (ALE) released its Q4 report. While overall global revenues were down on last year’s Q4, ALE’s cloud-based solutions continued to surge. These surges are in part explained by mid- to large-sized organizations beginning significant investments to prepare for a post-pandemic world.
On December 8, Masergy – a software defined networking services company – briefed Info-Tech on its UCaaS solution. Masergy UCaaS is built on the Cisco collaboration platform, providing a value-added service through Masergy’s SD-WAN solution and Secure Edge Network.