Comprehensive software reviews to make better IT decisions
Omdia Reveals Top Ten UCaaS Vendors for 2020
At Enterprise Connect 2020, Diane Myers (Chief Analyst, Enterprise Collaboration, Omdia) showcased Omdia’s North American unified communications as a service (UCaaS) scorecard for 2020, ranking key vendors. Critical capabilities these UCaaS providers were scored on included security, financial stability, quality of service, and scalability. The top ten providers (in ranked order) were:
Interestingly, Cisco, a presumed market leader, doesn’t feature in this list. The reason, Myers stated, is because Cisco predominantly sells its UCaaS solutions through their partners. These partners include Verizon, Comcast, and Vonage, all of whom appear. So, while Cisco doesn’t appear because they’re not necessarily the provider of the UCaaS service, they show up by proxy.
Myers predicted that Microsoft will appear in this top ten list by the end of 2020, given the remarkable growth of Microsoft Teams in the telephony space. Other key players to watch for include Zoom, Intermedia, CenturyLink, Masergy, and Dialpad.
One interesting takeaway from Omdia’s session is that the North American UCaaS market still has a way to go before it eats up on-premises and hybrid solutions. While UCaaS has a 24% market share, private cloud (dedicated cloud) solutions cover 43% of this market and on-premises solutions cover 33%.
However, the market trend is steering toward cloud-based communications. Organizations that are reaching end-of-life with a legacy Private Branch Exchange (PBX) system and don’t have compelling reasons to stick with an on-premises non-cloud solution (perhaps for security reasons) will certainly feel the allure of a cloud-based telephony system. For members interested in a modernization project like this, Info-Tech’s Modernize Communications and Collaboration Infrastructure research will help you assess your current state, build business requirements, and outline the RFP process.
Interested in exploring the UCaaS marketspace further? Explore the SoftwareReviews data quadrant (below).
Source: SoftwareReviews UCaaS Data Quadrant. Accessed September 2, 2020.
Want to Know More?
On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.
On April 20, 2021, Nextiva briefed Info-Tech on its Nextiva One suite, with a focus on its communication applications: Business Phone (voice) and Cospace (videoconferencing and collaboration). Nextiva plans to expand beyond the US later this year.
On February 22, 2021, Alcatel-Lucent Enterprise (ALE) released its Q4 report. While overall global revenues were down on last year’s Q4, ALE’s cloud-based solutions continued to surge. These surges are in part explained by mid- to large-sized organizations beginning significant investments to prepare for a post-pandemic world.
On December 8, Masergy – a software defined networking services company – briefed Info-Tech on its UCaaS solution. Masergy UCaaS is built on the Cisco collaboration platform, providing a value-added service through Masergy’s SD-WAN solution and Secure Edge Network.
On January 14, Revation Systems – a provider of cloud-based compliant messaging and communications – briefed Info-Tech on its unified communications as a service (UCaaS) solution, LinkLive. LinkLive encompasses several UCaaS solutions that are primarily aimed at industries with high security and compliance requirements. These industries especially include banking and healthcare.
On November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering Rainbow), the overall picture was dampened by further global lockdowns and summer breaks.
On August 25, 2020, Info-Tech briefed with Alcatel-Lucent Enterprise on its Q2 performance. While the pandemic has decreased performance in on-premises system deployment, cloud-based services are seeing significant growth.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on RingCentral’s current and upcoming Unified Communications as a Service (UCaaS) features.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on best practices for direct routing and Enhanced 911 (E911) for Microsoft Teams.