Comprehensive software reviews to make better IT decisions
Major GoToMeeting Update Seeks to Please Users and IT
LogMeIn’s GoToMeeting is a well-rated web conferencing solution that counts more than 25 million customers. General Manager of Unified Communications and Collaboration Mark Strassman told ZDNet the major revamp is based on user feedback and intended to modernize the end-user experience while keeping IT admins happy.
“It used to be you’re either a consumer company focusing on a great end user experience, or you're an enterprise company focusing on it experience," Strassman, SVP and GM of UCC at LogMeIn, said to ZDNet. Now, Strassman said, "there really is sort of a new paradigm doing both well. You have to please the end user, you have to please IT. And you have to recognize that you can't compromise down the middle."
The new version of GoToMeeting is described as a total reimagination of the product and as LogMeIn’s “biggest release yet” in the web conferencing category. Here’s a rundown of the main new features that users will be experiencing:
- The Hub, a pre-meeting interface that’s intended to manage all of your meetings. This is where you’ll schedule, start, and join meetings. You can also chat with other users.
- The ability to create multiple personal meeting rooms that each have their own custom branding. Each user could customize the frills around their meeting experience.
- It’s now 65% faster to join a meeting compared to the previous version.
- New mobile apps.
- A redesigned in-meeting interface that focuses on connecting users by video and making it obvious what they’re sharing on screen.
- Consistent design across all devices, including PC, Mac, iOS, and Android.
- AI-powered transcription and unlimited cloud storage. This means that every meeting has a text transcript that can be shared with attendees afterwards.
- A meeting diagnostics report that shows IT admins information about audio and video quality and offers insight into the root cause of meeting quality issues.
The new release sees GoToMeeting following two trends in the web conferencing software market. It puts meeting scheduling at the forefront of its users’ workflows, and it incorporates new AI features to save the tedium of note-taking tasks.
Source: GoToMeeting blog, published October 1, 2019.
LogMeIn wasn’t facing an urgent need to overhaul its product. GoToMeeting ranks in the leader quadrant of the SoftwareReviews Web Conferencing category with a composite score of 8.3 out of 10 and with 84% of users being likely to recommend it to others. But LogMeIn must know that if you wait to improve things until users feel that your product is dated, then you’ve already waited too long. It’s showing an awareness of the direction of the market towards a unified communications experience that offers a consumer level of experience to workers while allowing IT to manage it all. It will be interesting to see how the new product impacts the user review scores in a year from now.
Want to Know More?
Field Effect Covalence is an EDR/MDR/XDR offering that translates chaos into order.
To revitalize and strengthen business transformation, Avaya has outlined a five-step plan for restructuring its product lines, go-to-market strategy, and balance sheet. This tech note evaluates these five steps, highlighting the main contingencies for each step’s successful rollout.
Zoho, a multinational software and web-based business tool provider, has announced the launch of Trident – a hub that brings Zoho’s pre-existing and new unified communications capabilities into a single pane of glass. How will Trident’s addition to Workplace impact customer migrations from Microsoft and Google.
On May 24-25, Informatica held its annual conference in Las Vegas – the first time “in-person” since the beginning of the COVID-19 pandemic.
Custom application development is a strategic differentiator in the digital economy. Organizations need to make good decisions on how to insource or outsource that development or they risk bad software … and worse results.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.