Comprehensive software reviews to make better IT decisions
Major GoToMeeting Update Seeks to Please Users and IT
LogMeIn’s GoToMeeting is a well-rated web conferencing solution that counts more than 25 million customers. General Manager of Unified Communications and Collaboration Mark Strassman told ZDNet the major revamp is based on user feedback and intended to modernize the end-user experience while keeping IT admins happy.
“It used to be you’re either a consumer company focusing on a great end user experience, or you're an enterprise company focusing on it experience," Strassman, SVP and GM of UCC at LogMeIn, said to ZDNet. Now, Strassman said, "there really is sort of a new paradigm doing both well. You have to please the end user, you have to please IT. And you have to recognize that you can't compromise down the middle."
The new version of GoToMeeting is described as a total reimagination of the product and as LogMeIn’s “biggest release yet” in the web conferencing category. Here’s a rundown of the main new features that users will be experiencing:
- The Hub, a pre-meeting interface that’s intended to manage all of your meetings. This is where you’ll schedule, start, and join meetings. You can also chat with other users.
- The ability to create multiple personal meeting rooms that each have their own custom branding. Each user could customize the frills around their meeting experience.
- It’s now 65% faster to join a meeting compared to the previous version.
- New mobile apps.
- A redesigned in-meeting interface that focuses on connecting users by video and making it obvious what they’re sharing on screen.
- Consistent design across all devices, including PC, Mac, iOS, and Android.
- AI-powered transcription and unlimited cloud storage. This means that every meeting has a text transcript that can be shared with attendees afterwards.
- A meeting diagnostics report that shows IT admins information about audio and video quality and offers insight into the root cause of meeting quality issues.
The new release sees GoToMeeting following two trends in the web conferencing software market. It puts meeting scheduling at the forefront of its users’ workflows, and it incorporates new AI features to save the tedium of note-taking tasks.
Source: GoToMeeting blog, published October 1, 2019.
LogMeIn wasn’t facing an urgent need to overhaul its product. GoToMeeting ranks in the leader quadrant of the SoftwareReviews Web Conferencing category with a composite score of 8.3 out of 10 and with 84% of users being likely to recommend it to others. But LogMeIn must know that if you wait to improve things until users feel that your product is dated, then you’ve already waited too long. It’s showing an awareness of the direction of the market towards a unified communications experience that offers a consumer level of experience to workers while allowing IT to manage it all. It will be interesting to see how the new product impacts the user review scores in a year from now.
Want to Know More?
Zoho Workplace – a global enterprise collaboration platform – has reported that it is now supporting 15 million users and is experiencing a surge in usage for its business applications. However, compared to Microsoft’s Office 365 and Google’s G Suite, Zoho still has a long way to go in this marketspace.
Google has announced several updates to its G-Suite offering, which aims to heavily integrate and better secure its teamwork applications. The move represents a clear attempt by Google to directly compete with Microsoft’s office productivity suite, with several of the G-Suite updates mirroring the logical architecture of Office 365.
As of July 1, 2020, over 70,000 small business users receiving their Microsoft 365 services from Navisite will now receive them from Intermedia. The move means that Navisite’s users now have access to a range of Intermedia offerings, including Unite, Contact Center, and AnyMeeting.
Zoom recently announced Zoom for Home: an all-in-one hardware and software for home users designed to enable the work-from-home user with a single home appliance for web conferencing, phone calling, and interactive whiteboard collaboration.
Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.
University researchers used artificial intelligence in an experiment to determine the extent of privacy risks that come with the use of this web conferencing tool. Publicly available data scraped from social networks was cross-referenced as part of this research.
As Zoom approaches the end of its 90 day moratorium on enhancements to focus on security, the company names Jason Lee, SalesForce’s former SVP of Security Operations, as its new CISO.
Moving townhall meetings online can present a range of virtual problems – not least, which web conferencing tool to use! This note explores how Microsoft Teams can be used by governmental bodies to remotely host their townhalls and other public engagements.
Upgrading one’s videoconferencing hardware is an important long-term investment that revolves around several decision points. This note offers a process for thinking about these decision points.