Comprehensive software reviews to make better IT decisions
Lenovo Report Outlines Major Trends and Challenges related to Remote Work
At Enterprise Connect 2020, Joseph Mingori (General Manager and Executive Director, Smart Office Business, Lenovo) outlined Lenovo’s findings on the major trends and challenges that employees face related to remote work. Importantly, Mingori also lists what best practices Lenovo has used to counteract these challenges in the post-pandemic world.
Lenovo’s study found that remote work had been a growing pre-pandemic trend and was accelerated by COVID-19: 80% of American employees in multinational corporations already had the ability to work either fully or partially remotely. Indeed, from 2005 to March 2020, there was a 159% increase in the capacity of these employees to work from home. Since COVID-19, 72% of these employees said that their work location has been impacted. However, 63% reported that they are more productive when working remotely.
Working remotely comes with its own challenges, though. The top pain points that the Lenovo survey identified were:
- Concern about reduced in-person engagement with office colleagues.
- The difficulty separating home/work life. It may be that employees are reporting higher productivity because of how much more time employees spend working when they’re at home – their work/life balance becomes blurred.
- Distractions are higher, due to being around family, pets, and various household amenities.
- There are now too many meetings, creating video conferencing fatigue. Not being able to see colleagues in person has caused the pendulum to swing too far the other way.
- It’s harder to collaborate remotely. Not having the right collaboration software, for instance, directly impacts how productive employees can be. Of course, having too many collaboration tools available also stalls productivity due to end-user confusion.
To overcome these challenges, Lenovo’s findings suggest:
- Focus on training employees on how technology folds into their tasks.
- Deliberately create organization-wide blocks in employees’ calendars to prevent constant video conferencing. Friday afternoons, for example, could be free of video conferencing.
- Ensure the technology being used is not a one-size-fits-all for work devices. Listen to what end users' requirements are and respond with empathy.
- Understand that there is a large learning curve with new technologies when working from home. Account for this when rolling out an adoption plan.
- Encourage employees to socialize virtually.
For more information, watch Lenovo’s session Enhancing Employee Experience & Engagement with Smart Work from Anywhere Collaboration Solutions (available online until December 31, 2020 at Enterprise Connect 2020).
Lenovo’s study helpfully concretizes and validates the experiences of many remote workers. This includes highlighting concerns around experiencing video conferencing fatigue, finding collaboration solutions that meet end-user requirements, and addressing the learning curve of these solutions.
For an HR-centered approach to addressing the social issues of working from home, see Info-Tech’s Wellness and Working From Home insights. This resource focuses on helping employees maintain physical and mental health with simple practices.
On the infrastructure side, Info-Tech’s Rationalize Your Collaboration Tools offers a series of methods for collaboration tool selection. This resource includes a collaboration strategy that aims to meet end-user requirements with as rationalized a toolset as possible. While there is no one-size-fits-all approach (as Lenovo rightly points out), a rationalized toolset will result in more satisfied end users (from reducing app switching and confusion with which app to use when), increased security (from better ease in securing the end points of a unified platform), and cost savings (from phasing out redundant tools).
Furthermore, the Rationalize Your Collaboration Tools blueprint offers a series of best practices for adoption plans and the socialization of new (or old!) tools. Indeed, if video conferencing fatigue is a concern, then consider other ways to engage your target audience – from games (such as scavenger hunts to become familiar with the tool) to offering incentives and recognition for good tool use.
Need help scoping the marketspace of a team collaboration tools? Explore Info-Tech’s Data Quadrant on SoftwareReviews.
Source: SoftwareReviews Team Messaging and Collaboration Data Quadrant. Accessed September 2, 2020.
Want to Know More?
Q headlines a bevy of announcements at AWS re:Invent 2023 in Las Vegas that shed more light on the cloud service provider’s AI strategy and where its differentiation from other vendors lies.
This note outlines some tips and tricks that you should be aware of when embarking on the installation and configuration of a Kubernetes cluster. Such an endeavor should only be attempted if the need for an enterprise-grade container orchestration solution is required.
It’s simply not enough today to pit your traditional application security toolkit against today’s advanced threats, especially those attacks that target APIs or mobile platforms. Bolstering your CI/CD pipeline by introducing more advanced and accurate SAST, SCA, IAST, and DAST will most certainly improve your security posture, but the journey does not end there. There are attacks and use cases that need careful consideration for how you approach security. Appdome believes it has those unknown challenges addressed and can significantly improve your application security program with very little effort from your development and security team, a welcome change from solutions that required a good bit of work to introduce problem-free into your code base four years ago.
This post provides a review of Zoom’s 2023 conference, Zoomtopia 2023. Core aspects covered include what major product releases and upgrades Zoom announced at Zoomtopia 2023, and what these announcements mean for Zoom’s market positioning in 2024.
Contact center as a service (CCaaS) enterprise providers are steamrollering ahead with embedding generative AI functionality in their platforms – whether organizations are prepared for it or not. In this post, I explore a positive outlook for how generative AI can be used to enhance organizations' customer experience capabilities while generating ROI. This includes: 1. Listing the major use cases for generative AI in the contact center. 2. Discussing how we might calculate ROI from utilizing generative AI in the contact center. 3. Considering what organizations can do to prepare for CCaaS vendors’ release of generative AI functionality.
In June 2023, I decided to remove the password on my primary email account as well as the one used to log-in to all of my devices. Did I wait too long? Am I too optimistic this will work without issue? Are there kinks that still need to be worked out? I recently attended Identiverse 2023 and got a FIDO2 hardware token intending at some point in the future to go passwordless. Why wait though? I was pumped up with all the passkey and passwordless sessions I attended and was eager to try this out and share my experience.
If you’re in the market for a password manager or are interested in secrets management, Bitwarden has a powerful platform for you. This unified platform is delivered via a thoughtful and intuitive UI, which Bitwarden Password Manager users will recognize. Bitwarden ranks as top of the Leader Quadrant in SoftwareReviews under the Password Management category, and the company believes its optimized, wide-range passwordless solution set will address most organizations’ needs.
Next-generation firewalls were smarter than previous firewalls, able to deeply analyze traffic and integrate with complementary security solutions. Today our needs are more complex, however, with a 742% increase in software supply chain attacks over the past three years. Sonatype Nexus Firewall has been paying attention and claims its firewall product is smarter about these attacks.
Have you ever thought of what else you could do to take your security operations center (SOC) to the next level and focus on prevention? Look no further – external attack surface management (EASM) was a popular managed service and topic of discussion at Rivest–Shamir–Adleman (RSA) Conference 2023, named after a popular public-key cryptosystem.