Comprehensive software reviews to make better IT decisions
Infor Forms Strategic Partnership With Signavio
The Infor Implementation Accelerators, provided to customers since 2013, are preconfigured industry solutions accompanied by project plans that provide more predictable results. The Signavio value proposition is to help drive value from the implementation of the enterprise resource planning (ERP) software. This is significant, as Info-Tech research shows that average ERP implementation only delivers 30% of the expected value.
The partnership will add the Signavio Business Transformation Suite to the Infor Implementation Accelerators. The Suite includes the Signavio Collaboration Hub for a central repository of knowledge sharing as well as tools for mapping processes, including real-time mapping of actual business processes for analysis.
Source: Infor at SoftwareReviews, Report Published May 2019
Enterprise software implementation is fraught with risk.
Having a standardized repeatable process is exactly what Info-Tech blueprints provide our members: processes that are customized to fit the capabilities of the members’ organization. Having the enhanced visibility into the decision-making process will only help drive the implementation to a successful conclusion.
Want to Know More?
Custom application development is a strategic differentiator in the digital economy. Organizations need to make good decisions on how to insource or outsource that development or they risk bad software … and worse results.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.
Five9’s CX Summit for 2021 hosted events and interactive sessions that explored best practices for using Five9 as well as an outline of Five9’s roadmap for the coming year. Of special focus was Five9’s projected investments in voice technologies for the contact center.