Comprehensive software reviews to make better IT decisions
Coming Soon: Microsoft Teams Contact Center Solution
Landis Contact Center for Microsoft Teams is now in preview. Landis Technologies is a Microsoft Gold Partner, who has been building a contact center solution that takes advantage of Teams’ upcoming calling APIs.
Landis Contact Center for Microsoft Teams is undergoing testing within the Landis community, with a release date to be confirmed.
Source: SoftwareReviews Microsoft Teams Scorecard. Accessed December 2, 2019
Microsoft Teams is fast becoming the “holy grail” for unified communications and collaboration. With an upcoming contact center option, clients with Office 365 will need to produce justified reasons for why they would want to purchase another tool that has overlapping capabilities with Teams.
Of course, the problem with being the “jack of all trades” is that you are the “master of none.” Teams risks falling into this category, stretching its capabilities across the full range of communications and collaboration. However, if Teams is “good enough” and fulfils the essential needs of clients, best-of-breed tools with overlapping capabilities will have an increasingly hard sell.
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On May 24-25, Informatica held its annual conference in Las Vegas – the first time “in-person” since the beginning of the COVID-19 pandemic.
Custom application development is a strategic differentiator in the digital economy. Organizations need to make good decisions on how to insource or outsource that development or they risk bad software … and worse results.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.