Comprehensive software reviews to make better IT decisions
Cisco Announces Webex Assistant for Meetings
Webex Assistant for Meetings, Cisco’s cognitive collaboration solution to be released in March 2020, fuses Webex with Cisco’s acquisition Voicea. This solution will offer advanced speech recognition to enable a wide range of capabilities.
Key capabilities will include:
- Voice commands
- Speaker identification
- Identification of meeting highlights and insights
- Searchability for meeting information
- Availability in Spanish
Source: SoftwareReviews, Cisco Webex Meetings Product Scorecard, Accessed February 7, 2020.
The capabilities of Cisco’s Webex Assistant for Meetings are all excellent additions to the Cisco ecosystem, especially for sales teams. Identifying meeting highlights and insights is of particular use, saving the end user from needing to trawl back through an entire call transcript. Of course, as always, the question is how effective will this capability be. Will the right highlight or insight be selected? Can the Webex Assistant filter through different speech acts, purpose, and accents to ensure proper highlight and insight selection?
Furthermore, it is not completely clear what Cisco will do with best-of-breed apps that currently integrate into its system that cover the same capabilities as the Webex Assistant. Gong, in particular, will be a major competitor to the Webex Assistant – but will Cisco allow its users to continue their use of Gong over the Webex Assistant? These questions have yet to be answered.
Consequently, Cisco users thinking of buying in to Gong, or a similar best-of-breed app, should be wary of whether Cisco will continue to allow integration of these apps with its ecosystem. Indeed, given that Cisco Webex Meetings is ranked first in the category of Web Conferencing in SoftwareReviews, Cisco may think twice about being interoperable with its competitors in this area.
Want to Know More?
On May 24-25, Informatica held its annual conference in Las Vegas – the first time “in-person” since the beginning of the COVID-19 pandemic.
Custom application development is a strategic differentiator in the digital economy. Organizations need to make good decisions on how to insource or outsource that development or they risk bad software … and worse results.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.