Comprehensive software reviews to make better IT decisions
Briefing: Masergy UCaaS
On December 8, Masergy – a software defined networking services company – briefed Info-Tech on its UCaaS solution. Masergy UCaaS is built on the Cisco collaboration platform, providing a value-added service through Masergy’s SD-WAN solutions and Secure Edge Network. This value-add improves uptime reliability, global network coverage and high performance, and best-of-class security. It is no surprise, then, that some of Masergy’s key industry focuses are finance and healthcare.
An organization deciding to migrate to Masergy UCaaS with Cisco Webex can expect the following benefits:
- Scalable global coverage, with cloud-based PSTN in 25+ countries.
- VoIP and video available in 120+ countries via app.
- Hybrid deployments with UCaaS and SIP trunking.
- A single portal for an end-to-end view of network performance, WAN edge devices, and app performance, with real-time control of SIP, UCaaS, and SD-WAN. This portal also offers actionable insights to reduce time to resolution, 24/7 monitoring and support from three Masergy NOCs, and self-service.
- Built-in end-to-end encryption and security controls.
- Masergy UCaaS also supports calling for MS Teams through Webex Calling integrations.
Masergy SD-WAN bundles also enhance an organization’s work-from-anywhere approach. These bundles are “SD-WAN on the Go” and “SD-WAN Home.” SD-WAN on the Go is aimed at mobile workers, extending the corporate WAN for remote workers on any device. SD-WAN Home is aimed at home office workers, providing secure WAN connectivity with Cisco Webex UC. This is done through Fortinet SD-WAN hardware.
Masergy UCaaS’s selling point is ultimately its solid global network coverage and performance. Cisco shops that are leveraging Webex and are struggling with their connectivity would do well to consider migrating to Masergy. While not a market leader yet, Masergy’s SD-WAN solutions that explicitly cater to working from anywhere will remove the pain of jitter and poor connection at a competitive price. Masergy UCaaS will be one to watch for 2021, to see if it breaks into the top ten UCaaS providers in North America.
Source: SoftwareReviews UCaaS Data Quadrant. Accessed January 5, 2021.
While Masergy UCaaS also enables MS Teams calling through Webex Calling integration, organizations should be wary about this solution if they are predominantly Microsoft-centered. Rationalizing one’s collaboration tools has numerous benefits and, if MS Teams telephony is of interest, a better way to go is via direct routing through an SBC provider. While Cisco is a Microsoft-certified SBC provider, Masergy is not one yet. Maintaining telephony for both Cisco and Microsoft is costly to support and maintain and creates confusion among end users for which solution to choose.
For further interest on how to rationalize one’s collaboration toolset, see Info-Tech’s Rationalize Your Collaboration Tools.
Want to Know More?
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.
On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these effects continue to ripple into FY21. While global cloud sales continue to dominate, alongside a strong quarter in China, global revenue was down 5% year-over-year (YoY).
On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.
On April 20, 2021, Nextiva briefed Info-Tech on its Nextiva One suite, with a focus on its communication applications: Business Phone (voice) and Cospace (videoconferencing and collaboration). Nextiva plans to expand beyond the US later this year.
On February 22, 2021, Alcatel-Lucent Enterprise (ALE) released its Q4 report. While overall global revenues were down on last year’s Q4, ALE’s cloud-based solutions continued to surge. These surges are in part explained by mid- to large-sized organizations beginning significant investments to prepare for a post-pandemic world.
On January 14, Revation Systems – a provider of cloud-based compliant messaging and communications – briefed Info-Tech on its unified communications as a service (UCaaS) solution, LinkLive. LinkLive encompasses several UCaaS solutions that are primarily aimed at industries with high security and compliance requirements. These industries especially include banking and healthcare.
On November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering Rainbow), the overall picture was dampened by further global lockdowns and summer breaks.
On August 25, 2020, Info-Tech briefed with Alcatel-Lucent Enterprise on its Q2 performance. While the pandemic has decreased performance in on-premises system deployment, cloud-based services are seeing significant growth.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on RingCentral’s current and upcoming Unified Communications as a Service (UCaaS) features.