
What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Reliable
- Respectful
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews

Jessica Z.
- Role: Industry Specific Role
- Industry: Insurance
- Involvement: End User of Application
Submitted Sep 2020
Excellent features and easy to use!
Likeliness to Recommend
What differentiates Zoom from other similar products?
One of the best video conferencing products available especially with our current climate during the pandemic.
What is your favorite aspect of this product?
User friendly and easy to use
What do you dislike most about this product?
Security- but I believe a lot of that has been improved
What recommendations would you give to someone considering this product?
Because we are all working from home but need to communicate, this product is one of the easiest to use and best out there.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Carol B.
- Role: Industry Specific Role
- Industry: Government
- Involvement: End User of Application
Submitted Sep 2020
Fits our needs as a team, but not as a department
Likeliness to Recommend
What differentiates Zoom from other similar products?
Easy to use features.
What is your favorite aspect of this product?
Accessibility and easy to use screen sharing.
What do you dislike most about this product?
Lag time. Screens freeze, echo, and cause delay in speech.
What recommendations would you give to someone considering this product?
None really, it's either this or MS Teams. We're going with Teams.
Pros
- Efficient Service
- Respectful
- Saves Time
- Client Friendly Policies
- Role: Student Academic
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Sep 2020
The breakout room feature is the real MVP!
Likeliness to Recommend
Pros
- Performance Enhancing
- Efficient Service
- Saves Time
- Respectful