What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Reliable
- Respectful
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Jianyou X.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2020
Very easy to use, could be more private
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is different from different similar products because of how it is so innovative. It keeps on coming up with more options and tools that other systems like Google Meet does not have. It just does very well compared to its competitors and it is just generally easier to use. Also, it is free!
What is your favorite aspect of this product?
My favorite aspect of this product is how the user does not need to download anything to join meetings. If someone were to invite you to a Zoom meeting, the person can join without downloading anything and I think that is very convenient.
What do you dislike most about this product?
I dislike the privacy settings. If someone were to record the meeting, they can see everybody in the meeting regardless of if they muted, or turned off their camera during the call/meet. I would like it if they fixed that issue to provide a little more privacy for its users.
What recommendations would you give to someone considering this product?
I would definitely recommend this to someone considering this product. However, I would not try this without trying other meeting softwares first. If you try something else before this, you can get a good feel for the difference it has to its competitors.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
flavia l.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2020
Zoom, connects you more effectively.
Likeliness to Recommend
What differentiates Zoom from other similar products?
ZOOM is a powerful video conferencing tool which fulfills its main role as other applications to create a direct audiovisual connection between personnel who are at a distance, Zoom differs from other special video conferencing applications that makes it very easy to use which does not You need any kind of tutorial or course to implement it, this software offers great differences to the user, that's why my company has chosen to use this software to hold video conferences.
What is your favorite aspect of this product?
This excellent tool has been very useful for my work group, allowing safe and productive virtual workspaces. It presents us with many forms.To join a call, your meeting setup options are simple and easy to use. Also the different virtual funds.
What do you dislike most about this product?
Thanks to ZOOM my company has obtained a high level of growth in organization, service and greater efficiency and productivity. Sometimes the signal is a little slow, but it is due to the internet, from the rest everything it offers is excellent.
What recommendations would you give to someone considering this product?
I will continue to use ZOOM in my company since it brings many advantages to the progress of it since it allows us to have meetings under the same language, it has good characteristics and it is easy to use producing good communication. Try it you will not regret it
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
- Role: Finance
- Industry: Construction
- Involvement: End User of Application
Submitted Apr 2020
User frinedly yet not pricey
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Effective Service
- Saves Time
Cons
- Security Frustrates
