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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Ankush M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Zoom saved my remote teamwork

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

It eliminated the struggle of connecting remotely, making meetings as productive as being in the same room.

What is your favorite aspect of this product?

Breakout rooms are my favorite! They are a game changer for brainstorming and the video clarity is surprisingly good, even when my Wi-Fi doesn't work.

What do you dislike most about this product?

When we're in deep discussion the free plan's 40-minute limit feels like a ticking clock.

What recommendations would you give to someone considering this product?

If you’re struggling with remote work chaos Zoom is your best friend.

Pros

  • Helps Innovate
  • Effective Service
  • Over Delivered
  • Continually Improving Product

Cons

  • Vendor Friendly Policies
  • Less Fair

Suman R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Best Product for Video Conferencing

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Ease of use and seamless integration across devices

What is your favorite aspect of this product?

My favorite aspect of Zoom is its breakout room feature.

What do you dislike most about this product?

The most frustrating aspect is its occasional connectivity issues, especially with larger meetings or when using video and screen sharing simultaneously.

What recommendations would you give to someone considering this product?

Overall it is better than other similar products.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: C-Level
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2025

Straightforward Software

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Most Popular Zoom Comparisons

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