
What is Yellow.ai?
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
5
Since last award
98 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yellow.ai?
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Intent Extraction
Personalized Service
Natural Language Processing
Other Integrations
Artificial Intelligence Engine
Leads Generation
Learning and Adaptability
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Yellow.ai Reviews

Prafulla P.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jan 2022
One of the best solutions available..
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
This solution is customisable to tailor the exact need a team needs. This differentiates the solution from the rest.
What is your favorite aspect of this product?
Tailor made solutions to automate customer query handling
What do you dislike most about this product?
Support is a bit slow at times.
What recommendations would you give to someone considering this product?
This is the perfect solution to create static & dynamic chatbots and automate chats
Pros
- Client Friendly Policies
- Helps Innovate
- Trustworthy
- Efficient Service
Kesav S.
- Role: Consultant
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
A fantastic and intuitive product.
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
The flexibility offered and the feature-rich platform that is very intuitive to use.
What is your favorite aspect of this product?
The product's Inbox feature
What do you dislike most about this product?
Nothing that I can recall
What recommendations would you give to someone considering this product?
A wonderful product.
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Efficient Service
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2022
The team is agile and the product, great!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing