
What is WalkMe?
WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WalkMe?
Pros
- Respectful
- Inspires Innovation
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dashboard
Contextual Guidance
Process Flows
Analytics and Reporting
Content Creation
Help Screens
Lightweight Automation
Content Management
Vendor Capability Ratings
Availability and Quality of Training
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
Ease of IT Administration
Ease of Data Integration
Ease of Customization
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WalkMe Reviews

MNV H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Perfect solution to manage softwares
Likeliness to Recommend
What differentiates WalkMe from other similar products?
Easy tracking on the different application at one place.
What is your favorite aspect of this product?
Managing this product with the great user experience makes me feel good.
What do you dislike most about this product?
Responsive interface is nott that good, can be improved.
What recommendations would you give to someone considering this product?
For better workflow study you can try this WalkMe
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Effective Service
Lydia T.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2024
A host of customizable features
Likeliness to Recommend
What differentiates WalkMe from other similar products?
The degree of customization and the data and analytics available for user interactions
What is your favorite aspect of this product?
I loved the self service help menu you could customize for your end user to access just-in-time training resources
What do you dislike most about this product?
Pretty steep learning curve. Took me like 6 months before I really knew what I was doing
What recommendations would you give to someone considering this product?
Utilize the walkme training resources and love sessions with customer success to learn the tool and build your help community
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity

Sonya J.
- Role: Human Resources
- Industry: Finance
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2024
Fantastic product.
Likeliness to Recommend
What differentiates WalkMe from other similar products?
Ease of implementation, ease and simplicity of build, ease of complex bills, technical support, and friendly people.
What is your favorite aspect of this product?
Smart Walk Throughs, and SmartTips
What do you dislike most about this product?
Additional Licensing costs
What recommendations would you give to someone considering this product?
Negotiate, negotiate. It’s a great tool but it seems like they nickel and dime you to death.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing