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Twilio Customer Engagement Platform Logo
Twilio Customer Engagement Platform Logo
Twilio

Twilio Customer Engagement Platform

Composite Score
8.1 /10
CX Score
8.2 /10
Category
Twilio Customer Engagement Platform
8.1 /10

What is Twilio Customer Engagement Platform?

Streamline your communication capabilities with Twilio's advanced suite of APIs

Company Details


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Awards & Recognition

Twilio Customer Engagement Platform won the following awards in the Communications Platform as a Service category

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Twilio Customer Engagement Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Twilio Customer Engagement Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Twilio Customer Engagement Platform?

0% Negative
10% Neutral
90% Positive

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Friendly Negotiation

Feature Ratings

Average 85

AI Engine for CPaaS

94

Integration APIs

88

Code Libraries

87

WebRTC-based Calling

86

Cloud Integration

84

Software Development Kit

84

Online Cloud Platform

84

Communication APIs

83

MMS API

83

Drag and Drop User Interface

81

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Usability and Intuitiveness

85

Business Value Created

84

Breadth of Features

84

Availability and Quality of Training

83

Vendor Support

82

Product Strategy and Rate of Improvement

81

Quality of Features

80

Ease of Data Integration

79

Ease of IT Administration

78

Ease of Customization

78

Twilio Customer Engagement Platform Reviews

Matthew K.

  • Role: C-Level
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2021

Twilio Flex is the Flex for Founders

Likeliness to Recommend

10 /10

What differentiates Twilio Customer Engagement Platform from other similar products?

Twilio and Segment are the most robust and user friendly to integrate as compared to Ringcentral.

What is your favorite aspect of this product?

Twilio and Segment integrate with so many tools and customizations.

What do you dislike most about this product?

Learning a CDP and integrating software via API still requires developers to do the majority of the integrations.

What recommendations would you give to someone considering this product?

Get Twilio and Segment CDP to grow your business, come equip with a developer to help you implement.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: C-Level
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2021

Easy to use, Plug and play APIs,

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Altruistic

George H.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Cost Effective and Successful Communications App

Likeliness to Recommend

9 /10

What differentiates Twilio Customer Engagement Platform from other similar products?

Twilio Flex has a customer desk that is confident and ready to provide necessary help. Besides, Twilio Flex has APIs inclusion or integration, very efficient in system coordination. The software is trustworthy and reliable in its performance, any time the user intends to use it.

What is your favorite aspect of this product?

Twilio Flex has audio recording option, which works as a point of reference, or can be shared among the members. Also, Twilio Flex allows group communications, where brainstorming and idea generations is done.

What do you dislike most about this product?

Twilio Flex lacks the session controlling procedures, which balances between time and the people's interests. The lack of the feature sometimes delays on some activities, as people fails to honor time as a factor.

What recommendations would you give to someone considering this product?

An efficient communications means boosts the morale and the work confidence of the employees. Besides, partners and even clients want to hear or share from the management. Twilio Flex is a credible, valid, and certified application.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Most Popular Twilio Customer Engagement Platform Comparisons

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