What is SysAid ITSM?
SysAid is an IT service management (ITSM) and help desk software that integrates all the essential IT tools into one Service Desk. Available as a cloud-based or on-premises solution, its rich set of features include a powerful Help Desk, Asset Management, and other easy-to-use tools for analyzing and optimizing help desk performance.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
95 Plan to Renew
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SysAid ITSM?
Pros
- Respectful
- Reliable
- Caring
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
End User Self Serve
Technician Administration
End User Support Solutions
Integrated Knowledge Management
Integration With IT Tools
Multi-Site Functionality
Service Catalog
Multi Device Capability
Reporting
Vendor Capability Ratings
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Business Value Created
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
SysAid ITSM Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
easy to use, and full of automation process
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
ANIKET K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Elevating IT Service Management with Simplicity
Likeliness to Recommend
What differentiates SysAid ITSM from other similar products?
SysAid ITSM stands out for its user-friendly interface and robust automation capabilities, offering a seamless and intuitive solution that enhances efficiency in IT service management compared to other products in the market.
What is your favorite aspect of this product?
My favorite aspect of SysAid ITSM is its versatility, providing a holistic solution that effortlessly combines IT service management, asset management, and automation, streamlining workflows for enhanced productivity
What do you dislike most about this product?
While SysAid ITSM offers comprehensive features, the customisation options could be more extensive to cater to diverse organisational needs without the need for additional plugins
What recommendations would you give to someone considering this product?
i will recommend this to mid scale companies
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Erick V.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Nov 2023
This tool has a lot of potential, but needs inprov
Likeliness to Recommend
What differentiates SysAid ITSM from other similar products?
Sus aid is not that friendly. Also the reporting is not strong enough
What is your favorite aspect of this product?
Don’t have too many good thoughts
What do you dislike most about this product?
Implementation’s
What recommendations would you give to someone considering this product?
Improve the implementation process
Cons
- Less Performance Enhancing
- Commodity Features
- Less Efficient Service