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SurveySparrow Inc

SurveySparrow

Composite Score

8.4 /10

CX Score

8.7 /10

42 Reviews Write a Review

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details

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Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

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Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

0% Negative

4% Neutral

96% Positive

Pros

Trustworthy
Unique Features
Saves Time
Client Friendly Policies

Feature Ratings

Average 86

Templates & Question Library

Collaboration

Multi-Channel Distribution

Questionnaire Design/Survey Builder

Multi-Media Support

Customizable Branding

Branching and Logic

APIs and Integration

Data Analysis and Visualization

Role and User Management

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Business Value Created

Usability and Intuitiveness

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Also Featured in...

Employee Engagement

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Voice of the Customer

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SurveySparrow Reviews

Zakaria B.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Efficient survey builder

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

Using chatbot surveys, easy to use, surveys design & UX.

What is your favorite aspect of this product?

Survey API integration and automation.

What do you dislike most about this product?

The data collected is not well structured (columns name, closed answers coding...), and there are some questions type limitation when using chatbots instead of classic surveys.

What recommendations would you give to someone considering this product?

I highly recommend SurveySparrow to anyone who wants to power up his experience management. It incorporates many excellent features (Surveys, automation, insights...).

Pros

Trustworthy
Saves Time
Respectful
Acts with Integrity

Cons

Slower Product Innovation

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Great product, even better customer service!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mark H.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Surveys done right!

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

The feature set is incredible and continues to expand. Clear documentation, active user community. The “Sparrow” is consistently used in marketing campaigns and corporate branding.

What is your favorite aspect of this product?

Quality over quantity. Robust platform with stellar support. Experienced leadership. Alway nice when things just work ✅

What do you dislike most about this product?

There is no the to dislike “most”. There is always room for improvement in any company. SurveySparrow is no exception to this rule and they are well aware of this. Included functionality per different tier/plan could be made even more clear. Is being worked already.

What recommendations would you give to someone considering this product?

Sign up for SurveySparrow’s 14 day free trial and schedule your calendar accordingly. As with every products, there is a learning curve. While it is not necessarily steep in SurveySparrow’s case (plenty of documentation and their support team ready to assist), don’t start exploring the system in day 12 of the trial period…

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

SurveySparrow

What is SurveySparrow?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

SurveySparrow Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

2 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love SurveySparrow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Collaboration Invite people to review or edit the survey before sending them out.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Role and User Management Enable different levels of access and permissions based on role.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveySparrow Reviews

Zakaria B.

Efficient survey builder

Likeliness to Recommend

Pros

Cons

Great product, even better customer service!

Likeliness to Recommend

Pros

Mark H.

Surveys done right!

Likeliness to Recommend

Pros

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Title

1
Since last award

2
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Feature Ratings

Templates & Question Library

Collaboration

Multi-Channel Distribution

Questionnaire Design/Survey Builder

Multi-Media Support

Customizable Branding

Branching and Logic

APIs and Integration

Data Analysis and Visualization

Role and User Management

3rd-Party Integrations

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training