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Stripe

Stripe Payments

Composite Score

9.1 /10

CX Score

9.3 /10

128 Reviews Write a Review

What is Stripe Payments?

Accept payments and move money globally with Stripe’s powerful APIs and software solutions designed to help you capture more revenue.

Company Details

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Awards & Recognition

Stripe Payments won the following awards in the Payment Processing category

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Stripe Payments Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Stripe Payments.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Stripe Payments?

0% Negative

6% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Helps Innovate

Feature Ratings

Average 88

Credit Card Processing

E-Commerce Integration

Security

Mobile Payments

Digital Wallet Integration

Recurring Payments

Customer Support

Multi Currency

Reporting Analytics

POS Integration

POS Verification

Vendor Capability Ratings

Average 85

Quality of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training

Stripe Payments Reviews

Ralph K.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Stripe is a fantastic product I use daily.

Likeliness to Recommend

10 /10

What differentiates Stripe Payments from other similar products?

Easy of implementation for developers.

What is your favorite aspect of this product?

Super easy cost structure.

What do you dislike most about this product?

Lack of European payment methods and the fact that their integration is a pain.

What recommendations would you give to someone considering this product?

Great for credit cards!

Pros

Efficient Service
Transparent
Friendly Negotiation
Enables Productivity

John C.

Role: C-Level
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

The market leader for payments

Likeliness to Recommend

10 /10

What differentiates Stripe Payments from other similar products?

Initially, it was their lower commission on payments. Now it's their modern look and feel and integration with so many apps and Wordpress plugins.

What is your favorite aspect of this product?

The dashboard - it's simple of get around, issue extra receipts and refunds, hassle free.

What do you dislike most about this product?

It can feel a little technical sometimes.

What recommendations would you give to someone considering this product?

As of August 2021. they are the market leader and I would recommend this over rivals.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rebekah L.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Great Customer Service!

Likeliness to Recommend

10 /10

What differentiates Stripe Payments from other similar products?

Being able to get help when needed is so important and Stripe has a great customer service team and always helps get you through any problems you are having!

What is your favorite aspect of this product?

Being able to call or chat online with customer service is awesome!

What do you dislike most about this product?

Everything is working great, no complaints at this time!

What recommendations would you give to someone considering this product?

Lots of features and the customer service is always so helpful!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Stripe Payments

What is Stripe Payments?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Stripe Payments Ratings

90 Likeliness to Recommend

1 Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Stripe Payments?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Security Built-in security to protect payment information to prevent fraud and hacking

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Recurring Payments The ability to schedule payments at a cadence

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Multi Currency Allows users to process payments in multiple currencies

Reporting Analytics Reports and analytics created from payment data

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

POS Verification Support cardholder verification methods for POS transactions

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Stripe Payments Reviews

Ralph K.

Stripe is a fantastic product I use daily.

Likeliness to Recommend

Pros

John C.

The market leader for payments

Likeliness to Recommend

Pros

Rebekah L.

Great Customer Service!

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Credit Card Processing

E-Commerce Integration

Security

Mobile Payments

Digital Wallet Integration

Recurring Payments

Customer Support

Multi Currency

Reporting Analytics

POS Integration

POS Verification

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training