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ServiceTitan

ServiceTitan

Composite Score
7.7 /10
CX Score
7.8 /10
Category
ServiceTitan
7.7 /10

What is ServiceTitan?

ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.

Company Details


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Awards & Recognition

ServiceTitan won the following awards in the Field Service Management category

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ServiceTitan Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceTitan.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceTitan?

4% Negative
5% Neutral
91% Positive

Pros

  • Respectful
  • Friendly Negotiation
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Inspiring

Feature Ratings

Average 84

Dispatch Management

91

Service Scheduling

86

Dashboards, Analytics and Reporting

86

Billing and Invoice Management

81

Field Service Workflow Management

81

Field Service Knowledge Management

80

Quotes and Estimates

79

Mobile App

78

GPS Tracking

77

Field Sales Enablement

77

Online Booking

73

Vendor Capability Ratings

Average 77

Business Value Created

89

Ease of Implementation

83

Ease of IT Administration

82

Breadth of Features

82

Usability and Intuitiveness

81

Ease of Customization

80

Ease of Data Integration

77

Quality of Features

75

Product Strategy and Rate of Improvement

73

Availability and Quality of Training

72

Vendor Support

70

ServiceTitan Reviews

David P.

  • Role: Operations
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Very intuitive software, good community to help!

Likeliness to Recommend

9 /10

What differentiates ServiceTitan from other similar products?

Proactive improvements, thriving client community, skilled and caring customer success managers

What is your favorite aspect of this product?

Customizable reporting features

What do you dislike most about this product?

Phone integration can be a bit clunky

What recommendations would you give to someone considering this product?

Join the ServiceTitan Mastermind group on Facebook first.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular ServiceTitan Comparisons

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