
What is ServiceTitan?
ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceTitan?
Pros
- Respectful
- Friendly Negotiation
- Performance Enhancing
- Enables Productivity
Cons
- Less Inspiring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dispatch Management
Service Scheduling
Dashboards, Analytics and Reporting
Billing and Invoice Management
Field Service Workflow Management
Field Service Knowledge Management
Quotes and Estimates
Mobile App
GPS Tracking
Field Sales Enablement
Online Booking
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
ServiceTitan Reviews

David P.
- Role: Operations
- Industry: Utilities
- Involvement: Business Leader or Manager
Submitted Nov 2021
Very intuitive software, good community to help!
Likeliness to Recommend
What differentiates ServiceTitan from other similar products?
Proactive improvements, thriving client community, skilled and caring customer success managers
What is your favorite aspect of this product?
Customizable reporting features
What do you dislike most about this product?
Phone integration can be a bit clunky
What recommendations would you give to someone considering this product?
Join the ServiceTitan Mastermind group on Facebook first.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity